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Telecommunication Systems Division
Digital Business Telephone Systems
Standard Telephone
User Guide
May 2002
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© Copyright 2002 Publication Information Toshiba America Information Systems, Inc. Toshiba America Information Systems, Inc., Telecommunication Systems Division Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for All rights reserved. No part of this manual, covered by the any reason, including, but not limited to, utilization of new copyrights hereon, may be reproduced in any form or by any advances in the state of technica
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TE
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Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than
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Contents Introduction Organization....................................................................................................................... iii Conventions ........................................................................................................................iv Related Documents/Media..................................................................................................iv Chapter 1 – The Basics Ringing Patterns............................................
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Contents Chapter 2 – Advanced Operation Station.............................................................................................................................10 Call Forward Categories .................................................................................................11 Call Forward Settings .....................................................................................................11 Call Forward Procedures ...................................................
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Introduction This guide provides operating instructions for standard analog telephones connected to a Strata CTX system. Organization This guide is divided as follows: Chapter 1 – The Basics provides descriptions and operating procedures for all of the features available with standard analog telephones. Chapter 2 – Advanced Operation explains how to use the features which are available on the standard telephone. Strata CTX Standard Telephone 05/02 iii
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Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Represents telephone buttons. shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Delete+Enter. + Entries with space
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The Basics 1 This chapter shows you the basic operation of your standard analog telephone. Notes A representative in your company is assigned as the CTX System Administrator for the Strata CTX telephone system. The CTX System Administrator is responsible for assigning telephone features. Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. The feature access codes, such as
on page 3, can change if they are reprogramm
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The Basics Flash Flash The term “flash” is used in a number of feature instructions. Since many standard telephones have a button, this guide assumes that you have one. If your standard telephone does not have a button, perform the following to “Flash the hookswitch.” ➤ To manually flash the hookswitch, while on a call, press the hookswitch down about 1/2 second, then release it. You should hear dial tone after doing this. Flashing Outside Lines Some outside line features, such
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The Basics Message Waiting Message Waiting A message light and/or interrupted dial tone indicates a message for your phone. An extension can receive up to four simultaneous Message Waiting indications. One message is reserved for the Message Center. Responding to a Message Waiting Indication 1. Lift the handset, then press
. Your phone rings the extension or voice mail device that sent the indication. 2. After answering the message(s), place the handset back on-hook. 3. If the Msg indicati
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The Basics Call Transfer Call Transfer 1. While on a call, press . You hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call. During call transfer, you can connect all three parties by pressing . If you get voice mail, you can leave a message or hang up and let the transferred caller leave a message. If you hear a long single tone, then announce the call over the
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The Basics Conference Calls Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established, the Master exits the conference, and the first station to have been added to the conference beco
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The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one phone call. ➤ To add Voice Mail to a conference call (performed by Conference Master) 1. Press to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to th
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Advanced Operation 2 This chapter gives you instructions on using your telephone’s advanced functions. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report. Verified/No
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Advanced Operation Account Code Calls Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ➤ To dial using Forced Account Codes 1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account
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Advanced Operation Automatic Busy Redial Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some phones on your system. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. ➤ To activate Automatic Busy Redial 1. When you reach a busy
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Advanced Operation Call Forward 3. When the called station or outside line becomes idle, your telephone rings. 4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone. If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the n
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Advanced Operation Call Forward Call Forward Categories Call Forward Any Call – Forwards any call, whether an internal call or incoming line call. Call Forward - Incoming Line – Forward incoming line calls only. Call Forward Any Call - Set for Another Station – Enables you to forward all calls for another telephone within your telephone system. Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of incoming line calls for another telephone within your
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Advanced Operation Call Forward Call Forward Procedures The following table contains Call Forward Button sequences. You can do a Call Forward function by one, entering the button sequence as described, or two, programming a flexible button to perform the sequence. See “Call Forward Procedure” on page 12 for instructions on programming a flexible button. Some Call Forward features require a Pass Code entry. Use the following procedure to change your Pass Code. ➤ To change your Pass Code ➤ Lif
