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®
NBX Telephone Guide
Telephones
■ NBX 1102 Business Telephone
■ NBX 2102 Business Telephone
■ NBX 2102-IR Business Telephone
■ NBX 2101 Basic Telephone
Attendant Consoles
■ NBX 1105 Attendant Console
■ NBX Complement Attendant Software
http://www.3com.com/
Part Number: 900-0095-01 Rev BA
Published: May 2003
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3Com Corporation Copyright © 2003, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced 5500 Great America Parkway in any form or by any means or used to make any derivative work (such as translation, transformation, or Santa Clara, California adaptation) without written permission from 3Com Corporation. 95052-8145 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part o
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CONTENTS ABOUT THIS GUIDE How to Use This Guide 7 Conventions 8 Documentation 9 Comments on the Documentation 9 1 GETTING STARTED Setting Up Your Password and Voice Mail for the First Time 11 NBX NetSet Utility 13 Starting the NBX NetSet Utility 13 Navigation and Shortcut Icons in the NBX NetSet Utility 14 Quick Reference Guides 14 2 NBX BUSINESS TELEPHONES Business Telephone Buttons and Controls 16 Programmable Access Buttons on the Business Telephone 19 Default Settings 19 Status Lights for S
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Changing Your Name Announcement and Personal Greeting 27 Listening to NBX Messages 28 From Your Computer 29 From Your NBX Telephone 29 From Any Internal NBX Telephone 29 From a Remote Location 29 Information About Your Messages 30 Replying to a Message 31 Forwarding a Message 31 Creating and Sending a Message 33 Creating Personal Voice Mail Group Lists 34 Modifying or Deleting Groups 35 Marking a Message as Private or Urgent 36 Forwarding Incoming Calls to Your Call Coverage Point 36 Other Ways
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Direct Mail Transfer 47 Establishing a Conference Call 48 More About Conference Calls 49 Disconnecting the Last Person That You Called 49 Setting the Volume 49 6 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 52 Ringer Tones 52 Speed Dials 53 Personal Speed Dials 53 System-wide Speed Dials 54 Special Case: One-Touch Speed Dials 55 Printing Speed Dial Lists 56 Printing Labels for NBX Telephones 56 Off-Site Notification 57 Do Not Disturb 60 Preventing Unauthorized Use of
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Hunt Groups and Calling Groups 69 Hunt Groups 69 Calling Groups 71 Group Membership 71 Call Park 72 Paging 73 Dialing a Call to a Remote Office 73 Using Unique Extensions 73 Using Site Codes 74 Bridged Extensions 75 Delayed Ringing 76 Pulse Dialing 77 Using a Feature Code 77 Using a Mapped Button 77 Using a Personal Speed Dial 77 Additional Applications 78 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 80 Attendant Console Labels 82 Complement Attendant Software 83 Managing Calls 84 A TELEPHONE
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ABOUT THIS GUIDE ® This guide is intended for anyone using NBX Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Messaging system and ™ the NBX NetSet administration utility for personal telephone settings. If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. Analog telephones connected to
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8 ABOUT THIS GUIDE Conventions Table 2 defines some commonly used words and phrases in this guide. Table 2 Common Terms Term Definition Auto Attendant The set of voice prompts that answers incoming calls and describes actions that a caller can take to access individual services. Administrator The person who is responsible for maintaining your 3Com Networked Telephony Solution. Receptionist The person who answers the majority of incoming telephone calls. In some business environments, this
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Documentation 9 Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. To order a set of paper copies of the NBX Administrator’s Guide, NBX Installation Guide, and NBX Telephone Guide, as well as the NBX Resource Pack CD, contact your 3Com NBX Voice-Authorized Partner. The NBX Resource Pack CD contains PDF versions of these guides as well as many additi
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10 ABOUT THIS GUIDE
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GETTING STARTED 1 As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: ■ Setting Up Your Password and Voice Mail for the First Time ■ NBX NetSet Utility ■ Quick Reference Guides ® For how to access NBX features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in ™ the NBX NetSet utility. Setting Up Your The proced
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12 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet and Messaging Password Feature NBX Business Phones NBX Basic Phones Analog Telephones Password — Set Initially If your system uses NBX Msg button and follow Msg button and follow 500 ** and follow the Messaging, follow the NBX voice the voice prompts the voice prompts voice prompts prompts to set your NBX password (which is the same for NBX NetSet and voice messaging) OR use the NBX NetSet utility, described next. If your system
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NBX NetSet Utility 13 NBX NetSet Utility The NBX NetSet administration utility has two interfaces: ■ Administrator — Your administrator logs on with a special password and uses the NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone. ■ User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to: ■ View and change your telephone’s personal settings, such as speed dia
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14 CHAPTER 1: GETTING STARTED Navigation and The icons at the lower right of any Personal Settings window allow you Shortcut Icons or your administrator to navigate to the following features: in the NBX NetSet Table 5 Navigation Icons Utility Icon Action Where You Go Back ■ User — The main NBX NetSet login dialog box ■ Administrator — The NBX NetSet main menu window. Help Help for the fields and procedures related to the screen The icons below the window are shortcuts to these features: One
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NBX BUSINESS TELEPHONES 2 This chapter describes the buttons, controls, and features on the following NBX telephone models: ■ NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone The chapter covers these topics: ■ Business Telephone Buttons and Controls ■ Programmable Access Buttons on the Business Telephone ■ Status Lights for System Appearance Buttons on the Business Telephone For how these features work on an analog telephone connected to the NBX syst
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16 CHAPTER 2: NBX BUSINESS TELEPHONES Business Telephone Figure 1 shows the buttons and controls on the NBX Business Telephone. Buttons and Figure 1 NBX Business Telephone (Model 2102-IR Shown) Controls 4 1 26 3 578 9 10 a–f 20 11 12 13 14 15 16 19 17 18 The NBX Business Telephones have these features: 1 Handset 2 MSG (Message) button — Accesses your voice mail messages through the NBX Messaging system. See “Listening to NBX Messages” in Chapter 4. 3 Display panel — Provides telephone statu
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Business Telephone Buttons and Controls 17 5 Soft buttons — Allow you to select names from the internal user directory, select and dial a personal speed dial or system-wide speed dial, and select and redial a recent call to or from your telephone. See “Using the NBX Telephone Display Panel” in Chapter 5. The buttons, left to right: ■ Slct (Select) ■ Back (returns you to the next higher level in the menu) ■ Exit 6 Telephone key pad 7 Scroll buttons — Allow you to scroll through user names in t
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18 CHAPTER 2: NBX BUSINESS TELEPHONES 15 Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” in Chapter 5. 16 Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset. 17 Volume control buttons — Adjust the volume of the ringer, the speaker, an
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Programmable Access Buttons on the Business Telephone 19 Programmable Figure 2 displays the 18 programmable Access buttons. The One-Touch Access Buttons on Speed Dials screen in the NBX NetSet utility shows your telephone’s the Business current button mappings. Telephone Figure 2 Access Buttons 1 7 2 3 4 5 6 8 Default Settings Access buttons have these default settings, which your administrator can change: 1 Feature button — Allows you to access features that are not directly assigned to
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20 CHAPTER 2: NBX BUSINESS TELEPHONES Status Lights for The light for each Access button that is set up as an incoming line (system System Appearance appearance) indicates the status of the button. Table 6 shows the light Buttons on the pattern that is associated with the status of each line status. Business Telephone Table 6 Status Indicator Lights Light Status Off The line is available for use. Steady The line is in use. Fast blink The line is ringing. Slow blink The line is on hold. The d
