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Cisco Unity Express 8.6 Voice-Mail System
User’s Guide for Advanced Features
OL-23884-03
Updated: November 8, 2012
This guide provides information about using some of the advanced voice-mail features of your
Cisco Unity Express voice-mail system. It describes how to access these features by dialing in to the
Cisco Unity Express system using your Cisco Unified IP phone. Information is also provided about
using Cisco VoiceView Express. Use this guide together with the documents listed in the “R
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Restrictions � Changing Your Recorded Name, page 27 � What to Do When Receiving Notifications by Phone, page 28 � Recording a Live Conversation, page 28 � Receiving Voice-mail Messages in Your E-mail, page 29 Part II—Cisco Unity Express Voice-Mail System (VoiceView Express) � Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express, page 31 � Logging In To VoiceView Express, page 33 � Retrieving and Sending Messages in VoiceView Express, page 34 � Printing a Fax,
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Related Documents VoiceView Express has an inactivity timeout parameter, after which the VoiceView Express session is automatically logged out without notification. � If you are logged in to VoiceView Express using your Cisco Unified IP phone and you receive an incoming call, the call information appears on the phone display. Lifting the handset or pressing the Headset or Speaker button connects the call. Depending on which Cisco Unified IP phone you have, you can return to the VoiceView E
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Accessing Cisco Unity Express by Phone Related Topic Document Title or URL Using the Cisco Unity Express GUI to: User Online Help for Cisco Unity Express (press the “help” button when using the Cisco Unity Express GUI) � Access voice-mail settings, including notifications � Manage voice-mail group subscriptions � Change your password � Manage voice-mail distribution lists � Obtaining Documentation For information on obtaining documentation, obtaining support, providing documentation feedback
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Voice-mail Options Voice-mail Options After dialing in to Cisco Unity Express, you can choose the following options from the main menu: Option Description 1 Listen to new messages. See the Cisco Unity Express Voice-Mail System Quick Start Guide for more information. Access the Live Reply function. See the “Calling the Message Sender Using Live Reply” section on page 5. Manage fax messages. See the “Managing Fax Messages” section on page 6. 2 Send a message. See the Cisco Unity Express Voice-
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Managing Fax Messages Managing Fax Messages Cisco Unity Express can receive and process faxes through the voice-mail system. Faxes can be forwarded, marked as new, saved, deleted, and undeleted similarly to regular voice messages. Additionally, you can send fax messages from a mailbox to a local fax machine for printing. Supported IMAP clients can receive faxes as a .tif file attachment to an e-mail. The IMAP clients allow subscribers to download the message and save the fax attachment to a
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Managing Fax Messages Option Description 1 Repeat the fax properties. 2 Save the fax. See the Cisco Unity Express Voice-Mail System Quick Start Guide. 3 Delete the fax. See the Cisco Unity Express Voice-Mail System Quick Start Guide. 4 Reply, with a voice message, to the subscriber who sent the fax. See the Cisco Unity Express Voice-Mail System Quick Start Guide. 5 Forward the fax. See the Cisco Unity Express Voice-Mail System Quick Start Guide. 6 Mark the fax as a new message. See the Cisco
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Delivering Nonsubscriber Messages Delivering Nonsubscriber Messages You can compose voice messages for delivery to external numbers or nonsubscribers. You can set up delivery dates for up to one year in advance. Step 1 Perform steps in the “Accessing Cisco Unity Express by Phone” section on page 4 to reach the main voice-mail menu. Step 2 Press 2 to access the Send menu. Step 3 Press #4 to access the nonsubscriber Message Delivery menu. Step 4 Enter the phone number of the recipient. Step
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Accessing Setup Options Recording the Message Step 1 In the nonsubscriber delivery menu, press # to record your message. Step 2 Press # when you finish recording. Step 3 Press 1 to access Message Options. See the “Accessing Message Options” section on page 8. Step 4 Press 2 to send the message. Accessing Setup Options After dialing in to the Cisco Unity Express system, and pressing 4 to access setup options, choose from the following options: Option Description 1 Manage your greetings. See th
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Accessing Setup Options Greetings are messages that callers hear when they reach your voice mail. You can have the following greetings: � Standard greeting—Normal greeting played to callers when they reach your voice mail. This can be either the default system greeting or a greeting that you have recorded and chosen as your own standard greeting. � Multiple Alternate greetings—Multiple alternate greetings are recorded by you and played to the callers when they reach your voice mail. You ca
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Accessing Setup Options Busy Disabled Busy greeting takes precedence over standard greeting if the system is busy. Closed Disabled Closed greeting takes precedence over standard greeting if business is closed. Internal Disabled Internal greeting takes precedence over standard greeting if the call is from an internal extension number. Note Either standard or one of the multiple alternate greetings can be enabled at a time, but all or none of the state based greetings can be enabled at the
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Accessing Setup Options Step 7 Press 7 to edit other greetings. Step 8 Press 8 to play all your greetings. Step 9 Press 0 for help and press * to exit. Rerecording Your Standard Greeting To rerecord your standard greeting: Step 1 In the Greetings menu, press 3. Step 2 Press 1 to rerecord your standard greeting. Step 3 At the tone, speak your greeting. When done, press #. Your newly recorded standard greeting plays. Step 4 To accept this greeting and continue, press #. To rerecord, press 1.
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Accessing Setup Options You can set up Cisco Unity Express to notify you of newly received voice-mail messages by phone, pager, or e-mail. Cisco Unity Express contacts your device to inform you that you have received a voice-mail message. You can also set up a cascading notification option in which Cisco Unity Express sends unanswered voice-mail messages to specified first-tier recipient devices followed by additional recipients’ devices if the message continues in an unread state. This s
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Accessing Setup Options Step 2 After selecting the device you want to configure, you can select the following actions by number: Option Description 1 Enable message notification (if off) or disable message notification (if on). 2 Hear current notification settings. 3 Change the notification phone number (the number of your phone or pager). Cisco Unity Express dials this number to send notification of newly-received voice-mail messages. See the “Changing the Notification Phone Number” section
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Accessing Setup Options Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notification call. For example, you might use extra digits to reach a certain extension after dialing a main access number. Step 1 If extra digits are set, the system plays the digits. If extra digits are not set, the system tells you this. Press 1 to set extra digits. Step 2 Enter the extra digits and press #. To include a one-second pause, pr
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Accessing Setup Options Step 2 If you configured notification for at least a half hour of that day, the system plays the notification schedule. Enter a number to listen to the schedule for another day, or press * to exit and return to the Message Notification Menu. Changing the Schedule for All Days After pressing 2 in the Notification Schedule Menu to change the notification schedule for all days, perform the following steps: Step 1 Enter the hour to start sending notifications. You must e
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Accessing Setup Options 12 � 1 to stop notifications at midnight. � 2 to stop notifications at 12:30 a.m. � 3 to stop notifications at noon. � 4 to stop notifications at 12:30 p.m. 1 - 11 � 1 to stop notifications on the hour in the morning. � 2 to stop notifications on the half-hour in the morning. � 3 to stop notifications on the hour in the evening. � 4 to stop notifications on the half-hour in the evening. 12 - 24 � 1 to stop notifications on the hour in the evening. � 2 to stop notificati
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Accessing Setup Options Changing Notification Preferences You can change notification preferences to specify the types of messages about which you want to be notified. For example, you can have notifications sent for all messages, or urgent messages only. Tip The ability to set notifications for all messages must be granted by your system administrator. Step 1 After pressing 5 in the Message Notification Menu to configure notification preferences, the system tells you if notifications are se
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Accessing Setup Options Step 6 After pressing 5, press one of the following numbers: Option Description 1 Play your cascading rule settings. See the “Playing Your Cascading Notification Rules” section on page 19. 2 Change your cascading rule settings. See the “Adding Cascading Notification Rules” section on page 19, “Changing Cascading Notification Rules” section on page 20, and the “Deleting Cascading Notification Rules” section on page 20. Playing Your Cascading Notification Rules Use th
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Accessing Setup Options Changing Cascading Notification Rules Step 1 To change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber name and extension with a cascading rule is spoken. On the dial pad, enter the number of the subscriber to be changed. Step 3 Follow the prompts to change the time of notification. Step 4 To accept the changes, press 1. Step 5 Press * to continue. Deleting Cascading Notification Rules Step 1 To delete a cascading rule, press 3
