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Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics Blackwire C620 Headsets
with Avaya IP Softphone, Avaya IP Agent and Avaya one-
X® Communicator - Issue 1.1
Abstract
These Application Notes describe a compliance-tested configuration comprised of Plantronics
Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X®
Communicator and Avaya Aura™ Communication Manager. Designed for those who spend
hours each day on long confer
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1. Introduction These Application Notes describe the configuration steps required for Plantronics Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and Avaya Aura™ Communication Manager. Designed for those who spend hours each day on long conference calls, webinars and video conferencing, the Blackwire C620 Headset makes communications more effective and productive. The Blackwire C620 Headset employs simple plug-and-play USB connectivity to the PC.
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2. Reference Configuration Figure 1 illustrates the test configuration used to verify the Plantronics solution. The configuration comprised of an Avaya S8510 Server running Avaya Aura™ Communication Manager and an Avaya G650 Media Gateway with connections to the following: an Avaya 9640 IP Telephone and an ISDN-BRI trunk to the PSTN. Avaya Aura™ Communication Manager Messaging was used as the voicemail system. Avaya IP Softphone, Avaya IP Agent and Avaya one-X Communicator were installed o
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3. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Software Avaya S8510 Server Avaya Aura™ Communication Manager 5.2.1 (R015x.02.1.016.4) with Service Pack (02.1.016.4-17959) Avaya G650 Media Gateway - TN2312BP IP Server Interface HW07, FW049 TN799DP C-LAN Interface HW01, FW034 TN2302AP IP Media Processor HW20, FW120 Avaya IP Softphone running on Microsoft R6.0 SP7 Windows XP Professional SP3 (32-
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4.1. Configure Station for Avaya IP Softphone or Avaya one-X Communicator Use the add station n command; where n is an available extension in the dial-plan. To create a station to be used by Avaya IP Softphone or Avaya one-X Communicator, the following information should be provided: Type: The IP Telephone type that will be emulated. In this compliance testing, the type was set to 2420. Security Code: Password used by Avaya IP Softphone or Avaya one-X Communicator to log in. Po
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4.2. Configure Station for Avaya IP Agent Use the add station n command; where n is an available extension in the dial-plan to create a new station to be used by Avaya IP Agent. Configure the following: Type: The IP Telephone type that will be emulated. In this compliance testing, the type was set to 2420. Security Code: Password used by Avaya IP Agent to log in. Port: Set to X to administer the station without hardware. IP SoftPhone?: y add station 10021
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4.3. Configure IP Codec Set The following screen shows the codec set configuration that was used during the test. To configure the codec set, use the change ip-codec-set n command, where n is the IP codec set used by the Avaya softphone applications. In this compliance testing, the G.722-64K and G.711 mu-law codec were used. change ip-codec-set 1 Page 1 of 2 IP Codec Set Codec Set: 1 Audio Sil
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Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620. Select this device as the Primary Playback Device and Recording Device as shown below. Select Next. Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 8 of 16 SPOC 9/14/2010 ©2010 Avaya Inc. All Rights Reserved. PlantronicsC620
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6. Configure Avaya IP Agent After logging into Avaya IP Agent, select Audio Tuning Wizard from the menu as shown below. Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620. Select this device as the Primary Playback Device and Recording Device as shown below. Select Next. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 9 of 16 SPOC 9/14/2010 ©2010 Avaya Inc. All Rights Reserved. PlantronicsC620
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Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 10 of 16 SPOC 9/14/2010 ©2010 Avaya Inc. All Rights Reserved. PlantronicsC620
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7. Configure Avaya one-X Communicator After logging into Avaya one-X Communicator, select Settings General Settings from the menu as shown below. Select Audio from the left panel and click the Basic tab. Click Audio Tuning Wizard. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 11 of 16 SPOC 9/14/2010 ©2010 Avaya Inc. All Rights Reserved. PlantronicsC620
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Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620. Select this device as the Playback Device and Recording Device as shown below. Click Next and follow the remaining procedures to tune the audio. 8. Configure Plantronics Blackwire C620 Headsets The Plantronics Blackwire C620 Headsets are USB plug-and-play devices. When plugged into the USB Port of the desktop PC, they are automatically detected in Microsoft Windows without requiring a
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8.1. Install Plantronics Unified Runtime Engine The Plantronics Unified Runtime Engine enables the Plantronics Blackwire C620 Headset to answer and end calls using the call control button on the headset. The following describes the steps to install the Plantronics software. Log into an account that is a member of the Administrators group. Insert the Plantronics CD-ROM and execute setup.exe. This is a bootstrap application which will download the latest version of the software from th
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10. Verification Steps From the Windows Control Panel, open Sounds and Audio Devices and click the Audio tab. Verify that the device Plantronics C620 is listed in both the Sound playback and Sound recording section as shown below. 11. Conclusion These Application Notes describe the configuration steps required for Plantronics Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya one-X® Communicator. All test cases were completed successfully. JC; Reviewed: Solut
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12. Additional References This section references the Avaya and Plantronics documentation that are relevant to these Application Notes. The following Avaya product documentation can be found at http://support.avaya.com. [1] Administering Avaya Aura™ Communication Manager, Release 5.2, Issue 5.0, May 2009, Document Number 03-300509. [2] Avaya IP Softphone Release 6.0 User Reference, Issue 1, May 2007. [3] Avaya IP Agent Release 7.0 Installation and User Guide, Issue 1.1, August 2007
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©2010 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependabl
