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Avaya 1150E IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 05.01
Part Code: NN43114-100
Date: October 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history October 2010 Standard 05.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5. June 2010 Standard 04.02. This document is up-issued to reflect changes in technical content for Call Log Options, and to add Record on Demand content. June 2010 Standard 04.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. October 2009 Standard 02.01. This document is up-issued to support Comm
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Revision history January 2009 Standard 01.07. This document is up-issued to add technical content to section “Additional Call Features”. October 2008 Standard 01.06. This document is up-issued to reflect changes in the technical content found in the “Using virtual office” section. April 2008 Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 software for UNIStim 3.0. November 2007 Standard 01.04. This document is up-issued to support Communication Se
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Contents Contents About the Avaya 1150E IP Deskphone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call features and Flexible Feature Codes . . . .
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Contents Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 66 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 67 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 68 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 68 Viewing phone informati
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Contents 8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 111 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 111 3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 111 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Call Center Agent/Supervisor Features . . . . . . . . . . . . . . 114 Headse
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Contents Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Avaya 1150E IP Deskphone non-ACD call features . . . . 134 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
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Contents Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Using the Voice Messaging control screens . . . . . . . . . . . . . 161 Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 163 Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 194 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 194 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 195 Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone The Avaya 1150E IP Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The Avaya Communication Server 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers. The Avaya 1150E IP Deskphone c
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About the Avaya 1150E IP Deskphone Basic features The Avaya 1150E IP Deskphone supports the following features: • six self-labeled line/programmable with labels and indicators • four context-sensitive soft keys providing access to a maximum of nine features For information about context-sensitive soft keys, Features and Services Fundamentals (NN43001-106). Some Avaya 1150E IP Deskphone phones are not configured to support soft key functionality. Contact your system administrator. • graphical,
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About the Avaya 1150E IP Deskphone — In-Calls — Activity • eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls • Call Duration Timer • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • integrated Gigabit Etherne
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About the Avaya 1150E IP Deskphone • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, only) through Bluetooth ® 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana • supports the ability to deliver text messages to the display and audio messag
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About the Avaya 1150E IP Deskphone Figure 2: Avaya 1150E IP Deskphone 15
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About the Avaya 1150E IP Deskphone Telephone controls This section describes the controls on your Avaya 1150E IP Deskphone. In some geographic regions, the Avaya 1150E IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services). Fwd Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. Fwd When a triangle appears before
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About the Avaya 1150E IP Deskphone Use the Volume control buttons to adjust (Volume +) the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to (Volume -) decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use Up and Down keys to scroll up and down in lists, and the Left and R
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About the Avaya 1150E IP Deskphone Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation. Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the Mute key to listen to the recei
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About the Avaya 1150E IP Deskphone Press the Make Busy key to log out of the ACD queue and agent position. Press the Not Ready key to exit the ACD queue without logging out. Press the In-Calls key to answer incoming ACD calls. When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence for each alert is different. Note: You may also hear an audio Message Waiting Indicator (st
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About the Avaya 1150E IP Deskphone Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad Press the (Quit) key to exit an active menu or dialog. Pressing the Quit key doe
