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Administrator’s Guide for the
® ®
SoundPoint IP/SoundStation IP
Family
SIP 2.2.0
August, 2007 Edition
1725-11530-220 Rev. A
SIP 2.2.0
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Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, 2 Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom
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About This Guide The Administrator’s Guide for the SoundPoint IP / SoundStation IP family is for administrators who need to configure, customize, manage, and troubleshoot SoundPoint IP / SoundStation IP phone systems. This guide covers the SoundPoint IP 301, 320, 330, 430, 501, 550, 600, 601, and 650 desktop phones, and the SoundStation IP 4000 conference phone. The following related documents for SoundPoint IP / SoundStation IP family are available: • Quick Start Guides, which describe how
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Administrator’s Guide SoundPoint IP / SoundStation IP iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Introducing the SoundPoint IP / SoundStation IP Family . . . 1–1 SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 SoundStation IP Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Key Features of Your SoundPoint IP / SoundStation IP Phones . . . . . . . 1–5 2 Overview . . . . . . . . . . . . . . . . . . . . . .
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Administrator’s Guide SoundPoint IP / SoundStation IP Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Called Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 Calling Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 Connected Party Identi
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Contents Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28 Synthesized Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28 Microbrowser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28 Real-Time Transport Protocol Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29 Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Administrator’s Guide SoundPoint IP / SoundStation IP Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10 Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Per-Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–82 Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–83 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–87 Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–90 Dial Plan . . . . . . . . . . . . . . . . . . . .
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Administrator’s Guide SoundPoint IP / SoundStation IP D Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1 x
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1 Introducing the SoundPoint IP / SoundStation IP Family This chapter introduces the SoundPoint IP / SoundStation IP family, which is supported by the software described in this guide. The SoundPoint IP / SoundStation IP family provides a powerful, yet flexible IP communications solution for Ethernet TCP/IP networks, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The Sou
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Administrator’s Guide SoundPoint IP / SoundStation IP SoundPoint IP Desktop Phones This section describes the current SoundPoint IP desktop phones. For individual guides, refer to the product literature available at http://www.polycom.com/support/voice/. Additional options are also available. For more information, contact your Polycom distributor. The currently supported desktop phones are: • SoundPoint IP 301 • SoundPoint IP 320/330 1 - 2
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Introducing the SoundPoint IP / SoundStation IP Family • SoundPoint IP 430 • SoundPoint IP 501 • SoundPoint IP 550 1 - 3
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Administrator’s Guide SoundPoint IP / SoundStation IP • SoundPoint IP 600/601 • SoundPoint IP 650 SoundStation IP Conference Phone This section describes the current SoundPoint IP conference phone. For individual guides, refer to the product literature available at http://www.polycom.com/support/voice/. Additional options are also available. For more information, contact your Polycom distributor. 1 - 4
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Introducing the SoundPoint IP / SoundStation IP Family The currently supported conference phone is: • SoundStation IP 4000 Key Features of Your SoundPoint IP / SoundStation IP Phones The key features of the SoundPoint IP / SoundStation IP phones are: • Award winning sound quality and full-duplex speakerphone or conference phone — Permits natural, high-quality, two-way conversations (one-way, monitor speaker in the SoundPoint IP 301) — Uses Polycom’s industry leading Acoustic Clarity Technolo
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Administrator’s Guide SoundPoint IP / SoundStation IP — Application flexibility for call management and new telephony applications • Large LCD — Easy-to-use, easily readable and intuitive interface — Support of rich application content, including multiple call appearances, presence and instant messaging, and XML services — 4 line x 20 character monochrome LCD for the SoundPoint IP 301 — 102 x 23 pixel graphical LCD for the SoundPoint IP 320/330 — 160 x 80 pixel graphical grayscale LCD for the
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2 Overview This chapter provides an overview of the Session Initiation Protocol (SIP) application and how the phones fit into the network configuration. SIP is the Internet Engineering Task Force (IETF) standard for multimedia conferencing over IP. It is an ASCII-based, application-layer control protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate calls between two or more endpoints. Like other voice over IP (VoIP) protocols, SIP is designed to address the
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Administrator’s Guide SoundPoint IP / SoundStation IP System on page 4-1. To troubleshoot any problems with your SoundPoint IP / SoundStation IP phones on the network, refer to Troubleshooting Your SoundPoint IP / SoundStation IP Phones on page 5-1. Where SoundPoint IP / SoundStation IP Phones Fit The phones connect physically to a standard office twisted-pair (IEEE 802.3) 10/100 megabytes per second Ethernet LAN and send and receive all data using the same packet-based technology. Since th
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Overview Session Initiation Protocol Application Architecture The software architecture of SIP application is made of 4 basic components: • BootROM—loads first when the phone is powered on • Application—software that makes the device a phone • Configuration—configuration parameters stored in separate files • Resource Files—optional, needed by some of the advanced features Configuration Resource Files bootROM Application BootROM The bootROM is a small application that resides in the flash memor
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Administrator’s Guide SoundPoint IP / SoundStation IP 5. Download the master configuration file. This file is either called .cfg or 000000000000.cfg . This file is used by the both the bootROM and the application for a list of other files that are needed for the operation of the phone. 6. Examine the master configuration file for the name of the application file, and then look for this file on the boot server. If the copy on the boot server is different than the one stored in
