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M
Installation Guide
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Motorola SURFboard
®
SB6121 DOCSIS 3.0 Cable Modem
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© 2010 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola and the Stylized M logo are registered trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola reserve
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B Contents Safety and Regulatory Information Introduction In the Box ........................................................................................................................................ 1 Contact Information......................................................................................................................... 1 System Requirements..................................................................................................................... 1 P
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B Safety and Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be i
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B • Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. • For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to light
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B FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet, and ankles) must be at least 20 cm (8 inches). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing
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B Introduction 1 ® ® ® The Motorola SURFboard SB6121 DOCSIS 3.0 Cable Modem provides high-speed Internet access to the Internet and other online services. You can use your high-speed cable modem to directly connect one computer in your home or business to the Internet. This guide provides product overview and setup information for the SB6121. It also provides instructions for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. In the Box
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B ® • Windows 7 • Windows Vista™, Service Pack 1 or later • Windows XP, Service Pack 2 or later ® • Mac 10.4 or later (Ethernet connection only) ® • UNIX (Ethernet connection only) ® • Linux (Ethernet connection only) Introduction • System Requirements SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 2 Uncontrolled Document
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B Product Overview 2 Front Panel The SB6121 front panel icons provide the following modem status information for power, communications, and errors: ICON FLASHING ON 1 Not applicable — icon does Green: Power is properly connected not flash 2 Scanning for a downstream Green: Non-bonded downstream (receive) channel connection channel is connected Blue*: High-speed Internet connection with bonded downstream channels 3 Scanning for an upstream Green: Non-bonded upstream (s
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B ICON FLASHING ON 5 Transmitting or receiving data Amber: A device, computer, or hub on Ethernet port is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC 6 Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider. *Blue icon operation is not available in all locations. Your service provider ma
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B The SB6121 rear panel contains the following cabling port and connectors: ITEM DESCRIPTION 1 Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector MAC Label The SB6121 Media Access Control (MAC) label is located on the bottom of the modem. It contains a MAC address which is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you m
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B Installing the Modem 3 Connecting the SB6121 This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. 1. Make sure the coaxial cable is connected to a cable outlet or splitter. 2. Connect the other end of the coaxial cable to the Cable connector on the modem. Hand-tighten the connectors to avoid damaging them. 3. Plug the power cord into the Power p
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B Using the Energy Conservation Switch The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push button in the ON position (pushed in) to power on the cable modem • Push button in the OFF position (pushed out) to power off the cable modem Wall Mounting the Modem If you choose to mount the cable modem on a wall, do the following before starting: • Locate the unit as specified by the local or
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B Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines. 1. Position and secure the wall mounting template on the wall to mark the holes. 2. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm). Note: The hole depth will be determined by the installer and by the type of hardware selected. See the dimension diagram below for the spacing needed between the wall and underside
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
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B Connecting to the Internet 4 Checking for an Internet Connection After installing your cable modem, you are now ready to connect your computer and other network devices to the Internet. 1. Open a web browser window on your computer. 2. Type www.motorola.com in the Address bar. If the Motorola website appears, you have successfully connected to the Internet. If you do not see the Motorola website, you may need to configure your cable modem to retrieve an IP address. For more info
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B Configuring TCP/IP for Windows Vista 1. Click Start and then click Settings. 2. Open the Control Panel. 3. Double-click Network and Internet to display the Network and Internet window. 4. Double-click Network and Sharing Center to display the Network and Sharing Center window. 5. Click Manage network connections to display the LAN or High-Speed Internet connections window. 6. Right-click the network connection for your network interface. 7. Select Properties to display the Local Ar
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B Verifying the IP Address for Windows 7 1. On the Windows taskbar, click Start. 2. Click All Programs. 3. Click Accessories. 4. Click Run to open the Run window. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter to display the IP Configuration. If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. The Auto-configuration IP address, r
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B After successfully verifying your cable connections and proper cable-TV operation, you can renew your IP address. See Renewing the IP Address for more information. Renewing the IP Address for Windows 7, Vista, or XP 1. Open a command prompt window. A. From the Windows taskbar, click Start. B. Select Run to open the Run window. C. Type cmd and click OK to open a command prompt window. 2. Type ipconfig /renew and press Enter. A valid IP address should appear indicating that Internet
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B Monitoring Your Modem 5 Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. You can also reset the modem configuration back to the original factory settings. Starting the Modem Configuration Manager 1. Open any web browser on a computer connected to your cable modem. 2. Type http://192.168.100.1 in the Address bar. 3. Press Enter. The following Modem Configuration Manager Status page appears when
