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User Guide
SBV5121 VoIP Cable
Modem
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Introduction Installation Troubleshooting Glossary License Safety and Regulatory Information WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT. CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY
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Introduction Installation Troubleshooting Glossary License unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges. • Do not use the telephone to report a gas leak in the vicinity of the leak. • It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local l
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Introduction Installation Troubleshooting Glossary License Important VoIP Service Information Any services provided through this equipment: • Are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service (POTS). • Are not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance services. IMPORTANT: When using this VoIP device, you CANNOT make any calls, including an emergency call, and E911 location se
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Introduction Installation Troubleshooting Glossary License FCC Declaration of Conformity According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product m
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Introduction Installation Troubleshooting Glossary License Copyright © 2006 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification
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Introduction Installation Troubleshooting Glossary License Contents Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Important VoIP Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
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Introduction Installation Troubleshooting Glossary License Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 SBV5121 VoIP Cable Modem User Guide viii
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Introduction Installation Troubleshooting Glossary License Introduction ® Congratulations on your new Motorola SBV5121 Voice over Internet Protocol (VoIP) cable modem! It provides high-speed access to the Internet and other online services and connections for up to two telephone lines. SBV5121 Cable Modem Your VoIP cable modem transmits and receives data much faster than traditional dial-up or DSL (digital subscriber line) modems. It lets you enjoy surfing the Web without the long wait.
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Introduction Installation Troubleshooting Glossary License Telephone Features Supported by the SBV5121 The SBV5121 supports the telephone features listed below. Some features listed may not be available on your telephone. These features are enabled and disabled on your VoIP telephone modem by your service provider. • Standard two-wire telephone connection for voice, fax, and telephone modem operation. The connection to the telephone equipment is made with a standard RJ-11 jack and plug. •
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Y R E B 1 2 E N K D S S I L L W N Introduction Installation Troubleshooting Glossary License Top and Front Panel For added security you can press the Standby button (1) to suspend your Internet connection. No data is transmitted or received from the Internet when the Standby light is on. All other front-panel lights turn off until you press the Standby button again, except for Tel 1 and Tel 2. Standby does not affect your telephone service. Voice service still operates when Standby is on.
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License Rear Panel 12 & 3 4 5 6 7 +12VDC The rear panel provides cabling connectors and the power receptacle: Key Item Description 1 & 2 Tel 1 and Tel 2 Provide connections for two telephone lines. 3 ETHERNET Provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 4USB Provides a connection to USB equipped computers. 5 Reset If you experience a problem, you can p
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License You will need 75-ohm coaxial cable with F-type connectors to connect your VoIP cable modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the VoIP cable modem. The coaxial cable and RF splitter are available at consumer electronic stores. To connect your VoIP cable modem to an E
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Introduction Installation Troubleshooting Glossary License Signing Up for Service You must sign up with a cable provider to access the Internet and other online services. To activate your service, call your local cable provider. To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. You can record it here: 00 : ______ : ______ : ______ : ______ : ______ To receive telephone service, you need to pro
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Introduction Installation Troubleshooting Glossary License Computer System Requirements ® ® You can use any Web browser, such as Microsoft Internet Explorer or Netscape Navigator , with your SBV5121 VoIP cable modem. For Microsoft Windows computers, the Installation Assistant application automatically checks your system configuration. You can start the Installation Assistant from the Main Menu on the SBV5121 VoIP Cable Modem CD-ROM. ® ® ® Your SBV5121 VoIP cable modem is compatible with
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License Installation and Configuration To install and configure your VoIP cable modem for a single PC running Microsoft Windows, we recommend using the Installation Assistant. You can start the Installation Assistant from the Main Menu on the SBV5121 VoIP Cable Modem CD-ROM. In most cases, the Installation Assistant automatically configures your VoIP cable modem. Otherwise, to install and configure your VoIP
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License 5 Check that the lights on the front of the VoIP cable modem cycle through this sequence: • Power flashes during the self-test and changes to solid green when the self-test is successfully complete. • Receive flashes while scanning for the receive (downstream) channel and changes to solid green when it is connected. • Send flashes while scanning for the send (upstream) channel and changes to solid gree
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TEL2 TEL1 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License 8 To connect the telephone line, plug a phone wire into the Tel 1 connector. You can also connect a second telephone line to the Tel 2 connector. Either/or +12VDC Caution! To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord to connect a telephone line to your SBV5121 VoIP cable modem. Do not connect both the Ethernet and USB cables to the same com
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Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows 98 Second Edition 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. 2 Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User” on page 8. A few seconds after you complete the USB conn
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Introduction Installation Troubleshooting Glossary License 4 Be sure “Search for the best driver for your device” is selected and click Next. The following window is displayed: 5 Be sure “CD-ROM drive” is the only box selected. Click Next. The message “Please wait while Windows searches for a new driver for this device” is displayed. If your computer successfully locates the driver, skip to step 8. If your computer does not locate the driver, the previous window is displayed again. 6 Selec
