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Available applications and services are subject to change at any time.
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Table of Contents Get Started 1 Your Device 1 Package Contents 2 Care and Maintenance 2 System 2 Starting Your Device for the First Time 3 Getting Help 3 Visiting the Sprint Website 4 Contacting Sprint Customer Service 4 Device Basics 5 3G and LTE Networks 5 Mobile Broadband Information and Settings 5 Signal Information 6 Internet Connection Information 6 Restarting the Device 6 OLED Display 7 Micro-SIM 7 External Antennas 9 Alerts 9 Your Network Connection 10 Launching Your Network Connection 1
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Alerts 20 Status (Connection Details) 20 GPS Page 21 Settings Page 23 General > D evice Tab 23 General > S oftware and Reset Tab 24 General > System Logs Tab 26 Network > Preferences Tab 27 Network > APN (Access Point Name) Tab 28 Network > SIM Security Tab 29 Network > Status Details Tab 30 Support Page 32 About Page 33 Feedback Page 35 Device Settings 36 Display Settings 36 Turning the OLED Display On or Off 36 Setting the OLED Display Data Usage Format 36 NETGEAR 341U Mana
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Resetting Your Device 45 Clearing Account Details Only 45 Resetting Device Settings Only 45 Resetting to Factory Default Settings 45 GPS Settings 47 Enabling / Disabling GPS 47 Setting the GPS Mode 47 Using Metric Units 48 Frequently Asked Questions 49 How Can I Tell I’m Connected to 3G or LTE? 49 Is Roaming on LTE Supported? 49 What Do I Do if I Forget the Administrator Password? 49 If the Connection is “Always On,” Am I Always Being Billed? 49 Questions About GPS 49 What is GPS? 50 Where Can I
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Mechanical Specifications 58 Safety Information 59 Important Notice 59 Safety and Hazards 59 Regulatory Notices 60 Legal 62 Patents 62 Licenses 62 GNU General Public License (Version 2) 62 GNU General Public License (Version 3) 68 GNU Lesser General Public License (Version 2.1) 78 GNU Lesser General Public License (Version 3) 86 fontconfig License 88 libxml2 License 89 locapi License 91 pimd License 91 shadow License 92 ISC License 93 OpenSSL License 93 Original SSLeay License 94 Trademarks 96 C
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Get Started The following topics give you all the information you need to set up your device and Sprint service the first time. Your Device The following illustrations show your device’s primary external features and buttons. Front View Back View (Cover Removed) Get Started 1
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Package Contents Your package includes several items. n NETGEAR 341U USB Modem n Back cover n Micro-SIM (pre-installed) n Get Started poster n Recycling envelope Care and Maintenance As with any electronic device, you should handle your NETGEAR 341U USB Modem with care to ensure reliable operation. Follow these guidelines in using and storing the device. n Protect the device from liquids, dust, and excessive heat. n Do not handle or operate the device while driving or operating a vehicl
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Starting Your Device for the First Time The NETGEAR 341U USB Modem is designed to activate automatically the first time that it is plugged in, using ‘hands-free activation’. Typically, the activation process will be seamless, not requiring any action on your part; you might not even see any activation-related messages on the device’s OLED display. If your account did not activate for some reason (you are not in an area with Sprint 3G or LTE network coverage, you are in an area where you can’
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Visiting the Sprint Website Sign on to sprint.com to get up-to-date information on Sprint services and options. n Review coverage maps. n Access your account information. n Add additional options to your service plan. n Purchase accessories. n Check out frequently asked questions. n And more. Contacting Sprint Customer Service You can reach Sprint Customer Service online or by calling toll-free. n Log on to your account at sprint.com. n Call us toll-free at 1-888-788-4727 (business use)
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Device Basics Learn about the buttons, connectors, and other components of your NETGEAR 341U USB Modem. 3G and LTE Networks These wireless networks connect you to the Internet. Depending on your coverage area, you may have: n Only LTE coverage n Only 3G coverage n A combination of these networks Your device automatically connects to the fastest network that is available to you (customizable). If you have both 3G and LTE coverage and your connection happens to get disrupted, your device can
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Your device can also be set to allow roaming on Sprint networks, domestically, and internationally. See Setting the Roaming Mode. Signal Information Learn how to determine the signal strength and get detailed network status information. Signal Strength The signal strength icon appears on your device’s OLED display and in the NETGEAR 341U Manager’s Connection Details panel. Icon Description No signal Very weak signal Excellent signal Active Network The network that is currently being used for
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n Reboot the computer OLED Display The OLED display has several icons that help you determine the status of your device and its connections, view data usage, and view system alerts. See OLED Display for details. If the OLED display is not lit, see Turning the OLED Display On or Off. Micro-SIM Your NETGEAR 341U USB Modem comes with a pre-installed micro-SIM that gives you access to the Sprint network. To replace the micro-SIM if needed (your micro-SIM is damaged, you want to use a different
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2. Slide the micro-SIM out of the tray. 3. Slide the new micro-SIM into the tray. 4. Replace the back cover. Device Basics 8
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External Antennas Your NETGEAR 341U USB Modem supports the use of external MIMO antennas via two antenna connectors on the top edge of the device. Important: If you choose to use external antennas, you must connect MIMO antennas to both antenna connectors, otherwise the device will not function correctly. Only antennas approved by NETGEAR for use with the NETGEAR 341U USB Modem are supported. To connect external antennas: 1. Remove the back cover of the device. 2. Pull back the antenna c
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Your Network Connection Find out how to launch and end your network connection. Launching Your Network Connection After the device is plugged in and boots up, a connection to the best available network is launched automatically. The device will remain connected at all times, unless: n You are out of signal range or the signal is blocked (in a tunnel, etc.). n You are in a roaming area and you have chosen not to allow roaming. Note: Even though the device is connected, you are only billed whe
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If the computer does not have device drivers installed for the NETGEAR 341U USB Modem, they are installed using TRU–Install. TRU-Install The NETGEAR 341U USB Modem includes TRU-Install, which is a feature that installs the necessary drivers the first time you connect your device to your Windows or Mac computer. An installation CD is not required. Windows When the device is connected to a Windows computer that does not have the required device drivers, the device starts up and then: 1. Th
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l If the driver End user license agreement does not display and the AutoPlay window does not open: a. Press +E to open My Computer. b. Open the TRU-Install drive. c. Open the Win folder. d. Double-click Setup.exe. e. When the End user license agreement is displayed, select I’ve read and agree to the terms and conditions of my order. 2. Click Install. 3. When the installation is complete, click Finish. Mac When the device is connected to a Mac computer that does not have the re
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4. Click Continue Installation. 5. When the installation finishes, click Restart to reboot the computer and use the new drivers. Your Network Connection 13
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OLED Display The NETGEAR 341U USB Modem’s OLED display shows details (connection status, roaming status, and GPS info) and data usage for the current billing period or connection session. If the OLED display is not lit, see Turning the OLED Display On or Off. Interpreting the OLED Display The OLED display shows icons and text that reflect the status of the device and your connection, and screen elements that link to other configuration screens. Item Description 1 Roaming indicator – When the
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Item Description amount of data used (for the current session). The bar (if shown) represents the amount of data remaining (the solid portion of the bar). See Data Usage and Setting the OLED Display Data Usage Format for details. Data Usage The Data Usage section of the OLED display shows either billing cycle data usage or current session data usage, depending on the format selected in the NETGEAR 341U Manager (see Setting the OLED Display Data Usage Format.) See Viewing Data Usage for detail
