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USER GUIDE
SB6120
® ®
SURFboard DOCSIS 3.0 Cable Modem
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SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS — when using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be installed and used in strict a
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• Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified
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INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.0 Cable Modem series To which the declaration relates is in conformity with the following standards: EN 60950-1 EN 55022 EN 55024 EN 61000-3-2 EN 61000-3-3 The following provisions of the Directive(s) of the Council of the European Union: EMC Directive 2004/108/EC Low Voltage Directive 2006/95/EC W
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SOFTWARE LICENSE SB6120 SURFboard DOCSIS 3.0 Cable Modem Motorola, Inc. Home and Networks Mobility Business (“Motorola”) 101 Tournament Drive, Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, D
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Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of t
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IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S
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CONTENTS 1 Overview ................................................................................................................................................................ 1 Front Panel ........................................................................................................................................................ 2 Rear Panel....................................................................................................................................
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1 OVERVIEW ® ® ® Congratulations, you have a new Motorola SB6120 SURFboard DOCSIS 3.0 Cable Modem! It provides high-speed access to the Internet and other online services. This cable modem transmits and receives data much faster than traditional dial-up, DSL, or ISDN modems. Unlike a dial-up modem, your cable modem is always online. Just open your browser and surf! You can use your high-speed, upgradeable cable modem to connect one computer in your home or business to the Internet.
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1 OVERVIEW Front Panel The SB6120 front panel lights provide information about power, communications, and errors. Key Light Off Flashing On 1 Power is This light never flashes Green: Power is properly disconnected connected 2 Receive channel Scanning for a receive Green: Downstream not found (downstream) channel channel is connected connection Blue: Downstream channel is connected with bonded channels 3 Send channel not Scanning for a send Green: Upstream channel is fo
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1 OVERVIEW Optional LED operation available in some locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with bonded channels. LINK light is blue for high-speed Ethernet connection (Gigabit) from the SB6120 to your computer. Rear Panel The rear panel contains cabling connectors and the power receptacle. Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet-equipped computers using a cable terminated wit
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1 OVERVIEW Bottom Label on the SB6120 The label on the bottom of the SB6120 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify each Ethernet network device. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider. 4
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2 INSTALLATION The following topics provide information about installing the SB6120 hardware: • Before You Begin • Precautions • Signing Up for Service • Computer System Requirements • Cabling and Startup for the SB6120 • Wall Mounting Your SB6120 • Configuring TCP/IP Before You Begin Before you begin the installation, check that you received the following items with your SB6120 SURFboard DOCSIS 3.0 Cable Modem. Item Description Power cord Connects the SB6120 to a power adapte
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2 INSTALLATION Precautions Postpone SB6120 cable modem installation until there is no risk of a thunderstorm or lightning activity in the area. To avoid damaging the cable modem with static electricity: • Always first connect the coaxial cable to the grounded cable TV wall outlet. • Before you connect or disconnect the Ethernet cable from your cable modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges. To avoid potential shock, always
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2 INSTALLATION Signing Up for Service You must sign up with an Internet Service provider to access the Internet and other online services. To activate your service, call your local Internet service provider. To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. You can record it here: 00 : ______ : ______ : ______ : ______ : ______ You should ask your Internet Service provider the following
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2 INSTALLATION ® You can use any web browser, such as Microsoft Internet Explorer , Netscape ® ® ® Navigator , or Mozilla Firefox with the SB6120. The following operating systems are not supported by the SB6120. Microsoft support for these products has ended: ® • Windows 95 ® • Windows 98 ® • Windows 98 SE ® • Windows Me ® • Windows NT Cabling and Startup for the SB6120 Be sure your computer is on and the cable modem is unplugged. 1. Connect one end of the coaxial cable to the ca
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2 INSTALLATION 6. Perform the procedures for Configuring TCP/IP. You may wall mount your SB6120 by following the steps on the following pages. 7. Check that the lights on the front panel cycle through this sequence: POWER Turns on when AC power is connected to the SB6120. Indicates that the power is connected properly. RECEIVE Flashes while scanning for the downstream receive channel. Changes to solid green when the receive channel is locked. SEND Flashes while scanning for the
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2 INSTALLATION Cabling the LAN After connecting to the cable system, you can connect your wired Ethernet LAN. Some sample connections are shown in the drawing below. On each networked computer, you must install proper drivers for the Ethernet adapter. Detailed information about network cabling is beyond the scope of this document. Wall Mounting Your SB6120 If you mount your SB6120 on the wall, you must: • Locate the unit as specified by the local or national codes governing resident
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2 INSTALLATION The sample Print dialogue window shown below may vary slightly on your computer, depending upon your operating system. To print the template only, select Current page as the Print Range. Be sure you print the template at 100% scale. Be sure No Scaling is selected for Scale to paper size. 3. Click OK to print the template. 4. Measure the printed template with a ruler to ensure that it is the correct size. 5. Use a center punch to mark the center of the holes. 6. On
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2 INSTALLATION 10. Slide the SB6120 down until it stops against the top of the keyhole opening. After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power cord into the +12VDC connector on the cable modem and the electrical outlet. Route the cables so that they are not a safety problem. Wall Mounting Template You can print the following page to use as a wall mounting template. Be sure you print it at 100% scale. In the Print dialogue window, be sure that
