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SC31-6254-01
CallPath CallCoordinator for Windows
User’s Guide
Version 1
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SC31-6254-01 ÉÂÔ CallPath CallCoordinator for Windows User’s Guide Version 1
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Note Before using this information and the product it supports, be sure to read the general information under “Notices” on page ix. Second Edition (October 1994) This edition applies to Version 1.0.2 of IBM CallPath CallCoordinator for Windows, Program Number 5871-AAA (Part Number 87G7210), IBM CallPath CallCoordinator/2 Server, Part Number 03H3625, and IBM CallPath CallCoordinator/2 Archive, Part Number 03H3626, and to all subsequent releases and modifications until otherwise indicated in new
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Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Trademarks and Service Marks .................................... ix About This Book ........................................... xi Who Should Use This Book ...................................... xi How to Use This Book ......................................... xii How This Book is Organized .................................... xii Highlighting Conventions . . . . . . . . . . .
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Using the Actions Pull-Down Menu ................................. 28 How to Log on to Your Switch ..................................... 30 How to Indicate Your Activity Status .................................. 32 How to Make Calls ........................................... 35 Dialing a Number .......................................... 35 Searching the Directory ....................................... 36 Keeping the Dial Pad Open ..................................... 36 Selecting a Directory .
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Contents v
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vi CallPath CallCoordinator for Windows: User’s Guide
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Figures 1. Example of CallCoordinator for Windows Environment ...................... 5 2. CallCoordinator for Windows Group Window ........................... 7 3. CallCoordinator for Windows Main Window ............................ 8 4. Settings Pull-Down Menu .................................... 16 5. CallCoordinator for Windows Screen Mode—Icons Only .................... 17 6. CallCoordinator for Windows Screen Mode—Icons with Text .................. 18 7. CallCoordinator for Windows Screen
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46. Log Settings Toolbar Folder ................................... 82 47. Call Log—No Toolbar ...................................... 83 48. Call Log Toolbar—Icons and Text ................................ 83 49. Call Log Toolbar—Icons Only .................................. 84 50. Call Log Toolbar—Text Only ................................... 84 51. Pushbuttons for Controlling the Call Log ............................ 85 52. CCWin Personal Directory Window ............................... 88 vii
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Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights may be used instead of the IBM product, program, or service
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x CallPath CallCoordinator for Windows: User’s Guide
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About This Book This book describes how to use IBM CallPath* CallCoordinator* for Windows to make, answer, transfer, and set up three-way conference calls from your Windows-based computer. This book also describes how to use the Call Log and Personal Directory features in CallCoordinator for Windows. Note: In the remainder of this book, references to IBM CallPath CallCoordinator for Windows are abbre- viated to “CallCoordinator for Windows.” CallCoordinator for Windows runs under the Microsoft**
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How to Use This Book This book describes how to use the CallCoordinator for Windows telephone, Call Log, and Personal Directory features. How This Book is Organized This book has the following chapters: ¹ Chapter 1, “Introducing CallCoordinator for Windows,” briefly describes CallCoordinator for Windows. ¹ Chapter 2, “Getting Started,” explains what you should know about CallCoordinator for Windows before using it. ¹ Chapter 3, “Using the Telephone Features,” describes how to use the CallCoordin
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What’s New in This Book CallCoordinator for Windows Version 1.0.2 has new features. The following are described in this book: ¹ Multiline capability, which enables CallCoordinator for Windows to work with up to four lines on a telephone set ¹ Directory search capability, which enables alphabetical searches of directory information ¹ Switch logon and logoff capability, which enables agents to log on and log off supported switches ¹ Agent status indication capability, which enables agents to indic
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Where to Find More Information For additional information about CallCoordinator for Windows, see CallPath CallCoordinator for Windows System Administrator’s Guide (SC31-6255). CallCoordinator for Windows requires the IBM CallPath CallCoordinator/2* Server product. For informa- tion about the IBM CallPath CallCoordinator/2 Server and other IBM CallCoordinator/2 products, see the following publications: ¹ CallPath CallCoordinator for OS/2 and Windows General Information (GC22-0074) ¹ CallPath Call
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Chapter 1. Introducing CallCoordinator for Windows This chapter introduces the features available in IBM CallPath CallCoordinator for Windows, which consist of its telephone capability, Call Log, and Personal Directory. This chapter also lists some addi- tional features that may be available to you, such as intelligent answering, if this product is customized for your business. Finally, this chapter describes how Host Application Transaction (HAT) files are used by your system administrator to p
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You can use the CallCoordinator for Windows telephone features from any of the telephone lines on your set (four is the limit). Through CallCoordinator for Windows, you can also log on and log off your tele- phone system switch, and indicate your activity status—just as you currently do from your telephone set. See Chapter 3, “Using the Telephone Features,” for instructions on using all of the CallCoordinator for Windows telephone features. Notes Feature: CallCoordinator for Windows provides a n
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for an account number or the spelling of a name. You simply press the Answer pushbutton to answer the call; the data is already displayed. This feature may be available to you on each telephone line that you have (up to four) if your system administrator customized CallCoordinator for Windows to provide this capability. For example, if you have access to four lines, account data can be displayed for the call on each line. (Check with your system administrator about your setup.) Similarly, CallCo
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Note: Your business may have several different system directories. For example, one might be a mailing list that the system administrator makes available to you during certain seasons. For information about the system directory, see your system administrator. See Chapter 3, “Using the Telephone Features,” for instructions on selecting and using system directo- ries. 4 CallPath CallCoordinator for Windows: User’s Guide
