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hp deskjet
3820 series
reference guide
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Edition 1 January 2002 notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing,
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reference guide hp deskjet 3820 printer table of contents introducing the hp deskjet 3820 series printer. . . . . . . . . . . . . . . . . . . . . . . .1 what’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 USB cable . . . . . . . . . . . . . . . . . . . . . . . . . .
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introducing the hp deskjet 3820 series printer what’s in the box Thank you for buying an hp deskjet 3820 series printer! Your printer box contains the following items: 1. printer 5. black (hp 15) print cartridge 2. setup posters 6. tri-color (hp 78) print cartridge 3. this reference guide 7. power cord 4. printer software CD If any of these items is missing from the box, talk to your HP dealer or contact the HP
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finding information Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help. see... for information about... platform CD Begin with the printer software CD to setup the Windows hp deskjet 3820 series printer and install the printer software. The printer software CD provides setup instructions. Windows Installation and troubleshooting Wind
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viewing the onscreen user’s guide The onscreen user’s guide provides instructions for using the HP printer. Information is also provided to help you solve printer problems that may occur. Adobe Acrobat versions of the user’s Windows guide When you install the printer software, the The user’s guide is also available in the onscreen user’s guide is installed following languages: automatically. Open the user’s guide through t
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Macintosh DOS Adobe Acrobat Reader 4.0 or later is In DOS operating systems, information is required to view the user’s guide on found in a text document called dosread.txt. Macintosh computers. If you do not have This file is located on the printer software Acrobat Reader, install it from the printer CD in the \djcp\ directory. software CD. For substitute the relevant code from the list below. To read
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buttons and lights The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer. 1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light cancel button power button and light Pressing the Cancel button cancels the The Power button turns the printer on current print
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print cartridges 5. Remove the replacement print using print cartridges cartridge from its packaging and The printer uses these print cartridges: carefully remove the plastic tape. Hold the print cartridge so that the copper print selection product strip is on the bottom. cartridge number number black c6615 tri-color c6578 1. pull tab to remove the plastic tape Caution! To prevent clogs, ink failure, and bad electrical connection
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installation troubleshooting Windows Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant. See “accessing the user’s guide” on page 3 of this reference guide for instructions. what is the problem? The installation program will not automatically start when the CD is inserted. possible causes... t
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installation troubleshooting, continued Windows, continued what is the problem? The printer software did not install correctly. possible causes... to solve the problem... There may be a conflict Uninstall the software, then reinstall it. with a virus protection 1.Do one of the following: program or other software Insert the CD-ROM into the CD-ROM drive, programs. and select Remove printer software. Follow There may be a confl
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installation troubleshooting, continued Windows USB Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide. what is the problem? The Plug and Play operation will not complete (The New Hardware Wizard will not finish). possible causes... to solve the problem... The computer cannot find the 1.Cancel the New Hardware Wizard.
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installation troubleshooting, continued Windows USB, continued what is the problem? I set up the printer before inserting the CD, and connected a USB cable between the printer and my computer. The New Hardware Wizard did not appear. possible causes... to solve the problem... Verify Windows 98, Me, 2000, or XP is running. You may not be using Windows 98, Me, 2000, or XP. If not, connect with a parallel cable. Your USB cable may no
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installation troubleshooting, continued Windows USB, continued what is the problem? When I tried installing USB the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available. to solve the problem... possible causes... The Operating system terminated Uninstall the software, then reinstall it. the installation before it was 1.Do one of the following: complete
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installation troubleshooting, continued Windows USB, continued what is the problem? When I connect a USB cable between the printer and my computer, an “Unknown Device” message appears. If you are using Windows 2000, the “Unknown Device” message does not mean that there is a problem. However, if you are using Windows 98, Me, or XP, the “Unknown Device” message does mean that there is a problem. Use the troubleshooting steps below.
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contacting hp customer care center HP Customer Care Center provides expert advice on using your HP printer or solving problems with your printer. hp support email support process One-to-one email gives direct answers to The HP support process works most your questions from an HP support effectively if you look for help in the technician. Email support is a great way following order: to ask technical questions and obtain 1
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As a part of our continuing effort to hp support by phone improve our phone support services, we HP provides telephone support free of advise you to check our Website on a charge during the printer’s free phone regular basis for new information support period. regarding service features and delivery. before placing a call free phone support period Before placing a call for help, try these The list below shows the free phone othe
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support phone numbers country/region phone number If you need help solving a problem, Hong Kong 3002 8555 contact HP support using one of the Hungary 01 382 1111 phone numbers in the table below.For India 11 682 6035 the most up-to-date list of phone numbers for your country/region, refer to HP’s Indonesia 21 350 3408 Website: Ireland 01 662 5525 http://www.hp.com/cpso-support/guide/ Israel 09 830 4848 psd/expectations.htm
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after the free phone support period obtaining a warranty After the free phone support period, extension contact your HP dealer or call the support If you would like to extend the warranty phone number for your country/region to coverage beyond the limited warranty discover the available support options. period, contact your local HP dealer. See “support phone numbers” on page 15. If your HP dealer does not offer service contract
