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sys_screen.qxp 5/11/2006 6:26 PM Page 1 sys_screen.qxp 5/11/2006 6:26 PM Page 2
TABLE OF CONTENTS
SYSTEM
ABOUT THIS BOOK .................................................................................... 1
ADMINISTRATION
SPECIAL FEATURES
AND
System Ring Plans .......................................................................................................... 2
Manual Ring Plan Change ............................................................................................ 2
SPEC
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sys_screen.qxp 5/11/2006 6:26 PM Page 3 sys_screen.qxp 5/11/2006 6:26 PM Page 4 SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access .............................................................................................. 10 Customer Level Access Using the PROG Key ......................................................10 Change Feature Passcode ..........................................................................................11 Set Date and Time Display ....................
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sys_screen.qxp 5/11/2006 6:26 PM Page 5 sys_screen.qxp 5/11/2006 6:26 PM Page 6 SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different oper- ators during different lunch shifts and Saturday
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sys_screen.qxp 5/11/2006 6:26 PM Page 7 sys_screen.qxp 5/11/2006 6:26 PM Page 8 When the second or third option is selected the barger will take priority over the CALLING THE SYSTEM OPERATOR line. This means unless you (barger) hang up first, the station or line you barged into will still be connected to you when the station you barged into hangs up. Any station that dials 0 will ring its assigned operator. (If tenant service is used, When the third option is selected, the station that bar
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sys_screen.qxp 5/11/2006 6:26 PM Page 9 sys_screen.qxp 5/11/2006 6:26 PM Page 10 OfficeServ 100 20 Groups NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi- (500 through 519) these can be changed to 4 digits if fied by the security code.The DISA line must have disconnect supervision from the required. central office. Insist that this service is verified by your installation/service company. To create a backup or relief operator position, assign the main op
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sys_screen.qxp 5/11/2006 6:26 PM Page 11 sys_screen.qxp 5/11/2006 6:26 PM Page 12 � Lift the handset or press the SPK or MONITOR key. NOT VERIFIED � Dial the tie line access code or press the tie line key. When set for this option the user must enter an account code for all outgoing calls, � When you receive dial tone from the other system, you can dial extension but the account code is not verified against the system list. Non verified account numbers or access outside lines. You must kno
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sys_screen.qxp 5/11/2006 6:26 PM Page 13 sys_screen.qxp 5/11/2006 6:26 PM Page 14 CALLER ID SPECIAL FEATURES NOTE: The Caller ID features below require optional software and/or hard- ware. Please ask your installation and service company for details. ABANDON CALL LIST The system has a system-wide abandoned calls list that stores CID information for the last 100 calls on the OfficeServ 7000 Series, OfficeServ 500 M and L ver- sion and 50 calls on the OfficeServ 100 that rang but were not
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sys_screen.qxp 5/11/2006 6:26 PM Page 15 sys_screen.qxp 5/11/2006 6:26 PM Page 16 CALLER ID SPECIAL FEATURES INVESTIGATE Investigate allows selected stations with a special class of service to investi- gate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your pho
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sys_screen.qxp 5/11/2006 6:26 PM Page 17 sys_screen.qxp 5/11/2006 6:26 PM Page 18 CHANGING FEATURE PASSCODE SYSTEM ADMINISTRATOR You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SER- PROGRAMMING VICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. CUSTOMER LEVEL ACCESS PROGRAM KEYS Before any customer programs can be accessed
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sys_screen.qxp 5/11/2006 6:26 PM Page 19 sys_screen.qxp 5/11/2006 6:26 PM Page 20 Failure to enter the time using the 24 hour clock will cause the date to change at 2. Dial the station number OR use the [205] PASSCODE 12:00 P.M. Open customer programming and follow the instructions below. UP and DOWN keys to scroll through PASSCODE: the keyset numbers and press the ACTION DISPLAY right soft key to move the cursor right 1. Press TRSF and then dial 505 OLD:6010184:0047 3. Press HOLD to
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sys_screen.qxp 5/11/2006 6:26 PM Page 21 sys_screen.qxp 5/11/2006 6:26 PM Page 22 4. Press TRSF to store and exit iDCS / ITP / DS 5000 KEYSETS programming OR press SPK to store COUNT 1 2 3 4 5 and advance to the next program DIAL 0 < > . ) 0 NOTE: Directory information is always 11 characters. DIAL 1 space ? , ! 1 DEFAULT DATA: NONE DIAL 2 A B C @ 2 DIAL 3 D E F # 3 Names are written using the keypad. Each press of a key will select a character. Pressing the dial pad key moves the cursor
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sys_screen.qxp 5/11/2006 6:26 PM Page 23 sys_screen.qxp 5/11/2006 6:26 PM Page 24 PROGRAM TRUNK NAMES PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each station This program is used to assign a character name or identification for each C.O. line. group.You may assign a name 11 characters long. You may assign a name of 11 characters long. PROGRAM KEYS PROGRAM KEYS UP & DOWN - Used to scroll and move cursor. UP & DOWN - Used to scroll and
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sys_screen.qxp 5/11/2006 6:26 PM Page 25 sys_screen.qxp 5/11/2006 6:26 PM Page 26 iDCS KEYSETS PROGRAM SYSTEM SPEED DIAL NUMBERS 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET The system list starts with 200 numbers and can be increased in blocks of ten.The KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT system may have either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decrease the system list. VOLUME AB The speed dial codes are 500–999 or 050–999.
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sys_screen.qxp 5/11/2006 6:26 PM Page 27 sys_screen.qxp 5/11/2006 6:26 PM Page 28 4. Press the F key to toggle to Program SYS SPEED NAME PROGRAM PERSONAL SPEED DIAL System Speed Dial Names, step 3 to 505: enter the name NUMBERS FOR OTHER STATIONS Individual station users can program their own numbers, but in cases where this is 5. Press TRSF to store and exit not practical, or for single line telephone users, this program allows a system programming OR press SPK to store administrator to
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sys_screen.qxp 5/11/2006 6:26 PM Page 29 sys_screen.qxp 5/11/2006 6:26 PM Page 30 iDCS KEYSETS 4. Dial the location number (e.g., 05) OR [205] SPEED DIAL press UP or DOWN to select the location 05: _ 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET and press the right soft key to move the KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT cursor OR press the left soft key to return to step 2 VOLUME AB 5. Enter the trunk access code (e.g., 9) [205] SPEED DIAL CD Transfer C E A followed by the number to be
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sys_screen.qxp 5/11/2006 6:26 PM Page 31 sys_screen.qxp 5/11/2006 6:26 PM Page 32 KEYPAD - Used to enter characters. 2. Dial the station number (e.g., 205) OR [205] SPEED NAME HOLD - Press to clear entry. press UP or DOWN to select the station 00: and press the right soft key to move the Open customer programming and follow the instructions below. cursor ACTION DISPLAY 3. If the selected station has no speed dial [205] SPEED DIAL bins, this display will be shown and a new SPDBLK NOT EXIST
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sys_screen.qxp 5/11/2006 6:26 PM Page 33 sys_screen.qxp 5/11/2006 6:26 PM Page 34 2. Dial the station number (e.g., 205) OR [205]ALM REM(1) MANAGING KEY ASSIGNMENTS press UP or DOWN to select the station HHMM: NOTSET You can view station key assignments and add extenders to some of the program- and press the right soft key to move the OR mable keys for easy one touch operation of frequently used features. cursor OR press ANS/RLS to select all [ALL]ALM REM(1) stations HHMM: NOTSET An exte
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sys_screen.qxp 5/11/2006 6:26 PM Page 35 sys_screen.qxp 5/11/2006 6:26 PM Page 36 PROGRAM KEYS PROGRAMMING ACCOUNT CODES UP & DOWN - Select the extension number. This program is used to add or change account code entries. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. PROGRAM KEYS Open customer programming and follow the instructions below. KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. ACTION DISP
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sys_screen.qxp 5/11/2006 6:26 PM Page 37 sys_screen.qxp 5/11/2006 6:26 PM Page 38 2. Dial the station number (e.g., 205) OR [205] NO ANS FWD STATION TIMERS press UP or DOWN key to select the 010 SEC Each station can have five timers customized for them to accommodate station station and press the right soft key OR OR users with individual work habits. These timers are as follows: press ANS/RLS to select all stations [ALL] NO ANS FWD and press the right soft key 010 SEC NO ANS FWD No Answe
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sys_screen.qxp 5/11/2006 6:26 PM Page 39 sys_screen.qxp 5/11/2006 6:26 PM Page 40 ACTION DISPLAY HOLIDAY 1. Press TRSF and then dial 728 TRANSLATION:(001) This program provides the ability to set as many as 20 different holidays. Each hol- Display shows first entry DIGIT: iday will override the System Operating Mode for that particular date with a pro- grammed ring plan. 2. Dial entry number (e.g., 005 or 0005) TRANSLATION:(005) OR use UP and DOWN to scroll DIGIT:_ PROGRAM KEYS through en
