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Allworx
Phone Guide
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Phone Guide Table of Contents 1 GETTING STARTED....................................................................................................................................1 1.1 WHAT IS IN THE BOX?..............................................................................................................................1 1.2 CONNECTING THE PHONE .......................................................................................................................1 2 ADJUSTING YO
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Phone Guide 6.12 PAGING ZONES.................................................................................................................................16 6.13 CONFERENCE CENTER......................................................................................................................16 6.14 ALLWORX MESSAGE CENTER ............................................................................................................17 6.15 ANSWER RINGING PHONE USING ANOTHER HANDSET.....
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Phone Guide ® Congratulations! You’re the new owner of an Allworx 9102 or 9112 VoIP phone. This phone will make it easy for you to place and receive calls when using the Allworx System. 1 Getting Started 1.1 What is in the box? Check out the contents of the box your phone came in. You should have: • Allworx 9102 or 9112 phone • Power supply • Handset with cord Not included, but will also need: • Ethernet cable to connect the phone to the network 1.2 Connecting the Phone We’
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Phone Guide 2 Adjusting Your Phone 2.1 Adjust the Angle of the Phone Allworx 9112 Phone You can adjust the Allworx 9112 phone on its base, so that it is easy to use and easy to read the screen. 1. Grasp the phone and the base separately. 2. Press the locking tab on the base. 3. Tilt the phone up or back in its base. 4. Pull up on the locking tab to insure the position of the phone is locked. Allworx 9102 Phone You must set up the support arm on the back of the Allworx 9102 phone
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Phone Guide • You can adjust the incoming ring by pressing the Volume bar on the left (decrease) or right (increase) for desired audio level. Do not lift the handset. • To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the Volume bar on the left (decrease) or right (increase) for desired audio level. • The screen shows the device for which you are adjusting the volume. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 5
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Phone Guide 3 Introduction to your Allworx Phone Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key System Mode. Your system administrator has pre-configured the phone for one of these two modes. Each programmable button on the phone will function differently depending on the mode of the phone. This guide caters to the PBX Mode. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 20
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Phone Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks or registered trademarks of their respective owners. Revised: March 28, 2007 Page 5
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Phone Guide 4 Button Operation Button Light Purpose Keypad None Use the keypad to dial numbers in order to place a call. Messages Solid red if new Access the Message Center. messages are present. Transfer Solid red until the call is Transfer a call to another extension using a Blind or an Attended transferred. Transfer. Conference Blinking green while Talk to 3 parties at a time using the 3-Way Conference functionality. making connections Solid red when in use. Intercom Solid gr
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Phone Guide 4.1 Messages If the Messages button is red, you have a new message in your voicemail box. The number of new messages appears on the screen. To listen to your voice mail, press the Messages button. You’ll need to enter your password to access your messages. Note: The Allworx Message Center can also be reached by dialing 6 then the primary extension (61##) from any handset or from the Auto Attendant. 4.2 Transfer Blind Transfer 1. Press the Transfer button. The current
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Phone Guide 7. If you desire to have a private conversation with one of the parties, you may split the conference using the following steps: a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you wish to put on hold and then press the Hold button. (The display will show the two parties involved in the conference). b. You may now talk to the remaining party. c. The Call Appearance PFK for the person on hold will be flashing. To have the person re-join
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Phone Guide • Press the Speaker button, then place the handset on the hook. Take the handset off the hook to continue using it again. When you are finished with the call, press the Speaker button to hang up. • Press the Speaker button, then place the handset on the desk. To switch back to using the handset, just press the Speaker button. Note: If you’re using a headset, you will use Speaker to activate it. You will not be able to use the speakerphone while using a headset (Section 5.3
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Phone Guide • Place the handset on the hook. o The Call Appearance PFK for the call that is on hold will blink green until the call is picked up again. To take the caller off hold: • Pick up the handset. o When the handset is picked up, the most recent call is connected. • Press Speaker button (for hands-free). • The caller ID of the call picked up will appear on the display. To pick up a different call on hold: • Press the flashing PFK for that call or use the Up / Down navigatio
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Phone Guide 5 Phone Operation 5.1 Answering / Placing a Call • Lift the handset off the hook. • Press the Speaker button to put the phone in hands-free mode or headset mode, if the headset is connected. • Using the keypad without lifting the handset will place the phone in speakerphone mode. • PFKs that can be used to answer incoming calls (if flashing) or make outgoing calls: o Call Appearance Can be used to either place an extension-to-extension call, or to obtain an outside line
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Phone Guide A PFK can be created to activate the headset instead of using the Speaker button. The PFK has to be setup by a System Administrator. 5.4 Directory Dialing 1. Press the Up / Down navigation arrows to view a list of all User Extensions, System Extensions, and Speed Dial numbers by Name or Description. 2. Use the Down Arrow button to highlight the Name (or Description) and Extension. Alternately, you may also press an alpha key on the keypad to jump to the desired section of
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Phone Guide 5.8 Programmable Function Keys The following features can be programmed by your System Administrator into the 12 PFKs on the 9112 model or the 2 PFKs on the 9102 model (suggest to leave one PFK as a Call Appearance): • Busy Lamp Field (BLF) • Call Appearance • Call Monitor • Headset • Park • Personal Speed Dial • Redial • Line Appearance • Parking Orbit • Queue Appearance • Speed Dial 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3
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Phone Guide 6 Phone Features 6.1 Operator Dialing (or transferring to) 0 from any phone will initiate a call to the operator. 6.2 User Extensions Dialing (or transferring to) any 1## extension will connect a call to another user, if that user’s extension exists. 6.3 Resource Extensions Dialing (or transferring to) any 2## extension will connect a call to a call route set up by the System Administrator and assigned to that extension. 6.4 Leave a User a Voicemail Dialing (or tran
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Phone Guide Dialing extension 421 disables Do Not Disturb on the phone. Note: The Mute/DND button will not be lit. 6.10 Call Queues The caller will hear music while waiting in the Queue, if Music on Hold is enabled for your company’s system. Logging in/out of a Queue To login to a Queue: 1. Press the Queue PFK on your phone corresponding to the Queue to be logged into. 2. Hold down the PFK for at least 1.5 seconds. 3. The button will change color from red to either off (no ca
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Phone Guide o Flashing green means there is at least one call in the Queue and will flash on all phones that are logged in. When the Queue PFK light is flashing, you will be able to pick up the call by pressing the PFK or Speakerphone button for hands-free mode, or by using your handset or headset and pressing the PFK. 6.11 Call Forwarding Dialing 451## or 452## will forward any calls that come into the phone to extension 1## or 2##. To disable Call Forwarding for the phone, dial exte
