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User Guide
®
for the SoundPoint IP 550
SIP 2.1
February, 2007 Edition
1725-12500-001 Rev. A
SIP 2.1
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Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, 2 Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom
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About This Guide Thank you for choosing the SoundPoint IP 550 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 SIP phone. As well, be sure to read the
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User Guide for the SoundPoint IP 550 iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 550 Phone . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 550 Phone . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Connecting the Handset and Opti
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User Guide SoundPoint IP 550 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Supporting Multiple Line Keys Per Line .
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Contents Regulatory Notices . . . . . . . . . . . . . . . . .Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1 vii
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User Guide SoundPoint IP 550 viii
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1 Getting Started with Your SoundPoint IP 550 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 phone. The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 550 supports advanced functionali
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User Guide SoundPoint IP 550 Parts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial Hold • power adapter (specification varies according to country) The power adapter is not included in the Power over Ethernet (PoE) bundle Note package. Contact your system administrator if you require one. • handset & handset cord 1 - 2
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Getting Started with Your SoundPoint IP 550 Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 550 Phone This section describes how to assemble your SoundPoint IP 550 phone: • Connect network and power source • Connect handset and headset (optional) • Attach phone base If your phone is al
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User Guide SoundPoint IP 550 Connecting Network and Power Source You have two options for network and power source connections. Your system administrator will advise you on which one to use. You can use one of the following methods: • AC power • Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 24V jack
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Getting Started with Your SoundPoint IP 550 Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. PC Connection (optional) IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cor
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User Guide SoundPoint IP 550 2. Connect the headset (optional) to the headset jack on the back of the phone. Headset Handset (optional) For information on supported headsets, go to www.polycom.com/support and select the Support>Audio Conferencing Products tab and enter the word headsets in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount 1 - 6
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Getting Started with Your SoundPoint IP 550 Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone. 1 - 7
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User Guide SoundPoint IP 550 To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch 0 and reposition it so that the end tab (at a 45 angle) is facing up. 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note The wall mount is not included in SoundPoint IP 550 package. Contact your system administrato
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Getting Started with Your SoundPoint IP 550 Phone Features of Your SoundPoint IP 550 Phone 1 13 15 2 14 17 16 12 3 Directories Menu 10 Applications Messages 3 Conference Do Not Disturb Transfer 4 9 Redial 5 7 11 Hold 6 8 The features of your SoundPoint IP 550 phone are: 1. Message Waiting Indicator—This will alert you to incoming calls, new messages, and other events. 2. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use to select a field of dis
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User Guide SoundPoint IP 550 — —Transfer of current call to third party. — —Dials most recently dialed party. — —Access local (your phone) and global (your organization) features. — —Receive text and voice messages. — —Cancels ringing and directs incoming calls to your Voice Mail (if supported). 4. Microphone Mute —Mutes audio transmission locally during calls. 5.Headset —Allows you to place and receive calls through an optionally connected headset. 6. Hands-free Microphone—Place your phone
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Getting Started with Your SoundPoint IP 550 Phone 15. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming (ringing) call. — Flashing red—The call is on hold. — Solid red—The line is busy remotely (shared lines). 16. Line Keys —Use these keys to activate up to four lines or speed dials that can be assigned t
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User Guide SoundPoint IP 550 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data. — Caller display information—first party, second party, number of calls — Information display line (in order of precedence highest to lowest) • Popup text (like network errors) • Missed call text or second incoming caller display • Do Not Disturb text • Prompt text (like “Enter number”) • Time and date text (if idle display is not used for time/date display)
