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Avaya one-X™ Mobile
User Guide for iPhone
18-602788EN-GB
Issue 1
February 2008
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© 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758. To locate this document o
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Contents Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Log in for first-time use . . . . . . . . . . . . . . . .
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Contents Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 View the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Save a contact to your Phonebook . . . . . . . . . . . . .
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Initial Setup From your iPhone, you use the Safari web browser to access the Avaya one-X™ Mobile application that resides on your corporate server. Before you can use the Avaya one-X Mobile application, you must set up your account. This chapter provides the procedure to set up your account and to log in to your corporate server the first time you open Avaya one-X Mobile on your iPhone. Prerequisites Before you set up your Avaya one-X Mobile account, you must: ● Ensure your mobile phone serv
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Initial Setup ● your Unity Connections username and password (required only if your corporate voicemail system uses Unity Connections) ● your Avaya Modular Messaging mailbox password (required only if your corporate voicemail system uses Avaya Modular Messaging) ● phone number of the mobile phone you want to use with Avaya one-X Mobile ● mobile phone carrier ● mobile phone manufacturer (Apple) ● mobile phone model (iPhone or iTouch) To log in to the Avaya one-X Mobile Web site for the first t
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Log in for first-time use Log in for first-time use The first time you use the Avaya one-X Mobile application on your iPhone, you must log in with your corporate computer username and password. Note: Note: Before you can log in to the Avaya one-X Mobile application on your iPhone, you must set up your account on Avaya one-X Mobile Web. If you have not done so already, see Set up your account on page 5. To log in for the first time: 1. Open the Safari web browser on your iPhone. 2. Tap the ad
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Initial Setup Create a bookmark You can create a bookmark or a web clip bookmark icon for the Avaya one-X Mobile web page so you can quickly navigate to it the next time without having to type the address. The web clip bookmark icon adds an Avaya one-X Mobile icon on the iPhone home screen. To create a bookmark or a web clip bookmark icon: 1. Follow steps 1 to 6 in Log in for first-time use on page 7. The Avaya one-X Mobile Home screen appears. 2. Do one of the following: ● To create a bookm
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Getting Started Avaya one-X Mobile equips your iPhone with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail messages in any order, look up information in your company’s corporate directory and even block calls from everyone but the people you want to hear from most. Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s network that provides additional f
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Getting Started ● Send Calls — The Send Calls feature routes all calls coming into your work number to one or more phones of your choice. With this feature, you need only one work phone number—rather than a home number, office number and hotel number while on business trips—to receive all your personal and business calls. When you are particularly busy, you can choose to send all work calls directly to your office voicemail system. Voicemail messages are left on your office voicemail syste
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About Avaya one-X Mobile Web About Avaya one-X Mobile Web Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by taking advantage of the larger computer screens and faster network connections available with laptop computers and desktop computers. Changes you make to settings, voicemail messages, calls and contact information on Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa. You have already used Avaya one-X Mobile Web to sign up for the Avaya one-X Mo
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Getting Started Access the Application To access the Avaya one-X Mobile application, do one of the following: ● To open the application using the web page bookmark: 1. Open the Safari web browser on your iPhone. The last web page you viewed appears. 2. Tap the bookmark icon at the bottom of the screen. 3. Tap the bookmark for one-X Mobile. The Avaya one-X Mobile Home screen appears. ● To open the application using the web clip bookmark icon, tap the one-X Mobile icon on the iPhone home screen.
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Access the Application About the Avaya one-X Mobile Home screen The Home screen shows: ● Logout button — logs you out of the Avaya one-X Mobile application. The next time you access the application, you will be prompted for your corporate computer username and password. ● Call Back button — opens an Avaya one-X Mobile Call Back screen from which you can make a call using the Call Back feature. ● Phonebook — opens the Avaya one-X Mobile Phonebook. ● Directory — allows you to wirelessly sea
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Getting Started 14 Avaya one-X™ Mobile User Guide for iPhone February 2008
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Making Calls Using the Call Back Feature When you make a call from your iPhone using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call Back feature. The Call Back feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call. Although the phone you most frequently use will probably be your iPhone, you can use any of the phones included in your list of S
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Making Calls Using the Call Back Feature Overview of the Avaya one-X Mobile Call Back Feature Step 1: Enter or select the number you want to call, and then select Call Back. This tells your corporate telephone system (or PBX) to initiate the call. (You can select Call Back from multiple locations within the Avaya one-X Mobile application. See the locations listed on the previous page.) After you select Call Back, you then select the phone you want to use. This will usually, but not always,
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Make a call from the Home screen Make a call from the Home screen When you make a call from the Home screen, you enter the number you want to call. This is different from making a call from your Call Log, Phonebook, Corporate Directory or Voicemail, where the number you are calling is selected from a particular screen. Making a call from the Home screen allows you to use the Avaya one-X Mobile Call Back feature with a number that is not in your Call Log, Phonebook, Corporate Directory, or Vo
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Making Calls Using the Call Back Feature Note: Note: To make the call without listening to the message, tap the name or number to highlight it, and then go to step 5. The standard Quicktime player opens and the message plays. 3. Tap Back when you are finished listening to the message. The New Voicemail inbox appears. 4. Tap the name or number to highlight the entry. 5. Tap Call Back. The Call Back screen appears. 6. Tap Destination. 7. Tap the phone you want to use to make the call. This is o
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Make a call from your Phonebook 7. Tap Call. The call is initiated and the instructions screen appears. 8. Answer your phone and then press the 5 key, as instructed on the Call Back screen. 9. Wait a moment. Your office phone system will connect you to the number you have called. Make a call from your Phonebook To make a call to a contact in your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. The Phonebook appears. A star indicates the contact is designated as a VIP. 2. Tap
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Making Calls Using the Call Back Feature 3. Enter the first few letters of the contact’s first or last name. 4. Tap Search. The search results appear. 5. Tap the name of the person you want to call. The Information screen appears showing the complete contact record. 6. Tap the number you want to call. The Call Back screen appears. 7. Tap Destination. 8. Tap the phone you want to use to make the call. This is one of the phones included in your Send Calls destinations. A tick indicates the sele
