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Part No. P0919417 03
CallPilot
Reference Guide
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2 CallPilot Reference Guide Copyright © 2002 Nortel Networks All rights reserved. 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nor
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3 Contents Chapter 1 How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Conventions and symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How CallPilot works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About
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4 Contents Chapter 4 Feature codes and mailbox options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Programming a memory button with a feature code . . . . . . . . . . . . . . . . . . . . . . . . . . 24 CallPilot mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Norstar Voice Mail mai
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Contents 5 Chapter 8 Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Call Forwarding your calls to your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Setting up Call Forward remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Call Forward with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call Forward on Bu
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6 Contents Chapter 13 CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Chapter 14 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
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7 Chapter 1 How to use this guide This guide gives you detailed information about using CallPilot features on CallPilot 150 and Business Communications Manager 2.5 systems. To use this guide, you must determine which phone interface you use, and follow the procedures for that interface. For information about determining which interface you use, refer to “Checking which mailbox interface you use” on page 18. Some procedures apply to both interfaces. If you are a new CallPilot user, make sure y
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9 Chapter 2 Using CallPilot How CallPilot works CallPilot works with the telephone system to provide an automated receptionist service. CallPilot answers incoming calls, routes them to extensions and mailboxes in the system, and provides message taking capability. About display phones One line display phones You can use one line display phones for most CallPilot sessions. If you use a one line display phone, the display shows the CallPilot display command line. A one line display phone does no
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10 Chapter 2 Using CallPilot About telephone buttons This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons that pertain to the type of telephone you use. M7100, M7208, M7310, M7100N, M7208N, Button name T7100, T7208, T7316 M7324 M7310N, M7324N Feature ≤ ƒ ƒ Handsfree Bottom right-hand © © button Hold ≥˙ ˙ ˙ Volume Control √ √ √ Release ® ® ® You can enter ≤, ƒ or ƒ and the code to use a feature. For example, press ≤·°⁄ to access your mailbox. The T7100 w
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Chapter 2 Using CallPilot 11 Using CallPilot with an analog terminal adapter or an analog station module One or more analog single-line sets can be connected to telephone system using an Analog Terminal Adapter (ATA) or an Analog Station Module (ASM). This type of set works with Dual-Tone MultiFrequency (DTMF) tones to allow access to CallPilot options through the dialpad only. Rotary dials cannot be used internally with CallPilot. To access CallPilot features such as Leave Message or Op
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12 Chapter 2 Using CallPilot An example of a display with fewer than 16 characters, where the command line prompt remains on the display is the Pswd: command line prompt. Pswd: OTHR RETRY OK The prompt disappears for these command line prompts: Name: Log: Dest ph: This display shows the Name: command line prompt: Name: RETRY BKSP OK When you begin to enter the last name, the Name: command line prompt disappears. For example, if you enter the name Partridge, you
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Chapter 2 Using CallPilot 13 Automated Attendant The Automated Attendant acts as a receptionist for incoming calls. When it is enabled, the Automated Attendant answers your company’s incoming phone lines depending on the time of day. If callers know which option they want, they can interrupt the Automated Attendant by entering their selection on the dialpad of any tone-dial phone. The Automated Attendant provides callers with the voice prompts associated with: entering a mailbox number
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14 Chapter 2 Using CallPilot Types of mailboxes A mailbox is a storage place for messages. There are three types of mailboxes: Subscriber mailboxes, which include Guest mailboxes Information mailboxes Special mailboxes, which include the General Delivery Mailbox and the System Administrator Mailbox Other types of mailboxes are available on your system if you have the Network Messaging or the Fax option installed. Subscriber mailbox Most users have Subscriber mailboxes. A Subscriber m
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Chapter 2 Using CallPilot 15 Special mailboxes Special mailboxes are set up automatically when CallPilot is initialized. The Special mailboxes include: General Delivery Mailbox System Administrator Mailbox General Delivery Mailbox The General Delivery Mailbox stores messages: from callers who use a rotary dial phone for people in your company who do not have Subscriber mailboxes The System Administrator, Receptionist or designated Operator can access the messages in the General Deli
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16 Chapter 2 Using CallPilot P0919417 03
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17 Chapter 3 Setting up your mailbox This chapter describes how to set up your mailbox and explains: Initializing your mailbox Checking which mailbox interface you use Opening your mailbox Changing your mailbox password Recording your name in the Company Directory Assigning a Target Attendant Initializing your mailbox Initializing your mailbox prepares your mailbox to receive messages. Your mailbox cannot receive and store messages until it is initialized. Initializing your mailbox
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18 Chapter 3 Setting up your mailbox Accept name? 7 Press OK or £ to accept the recording RETRY PLAY OK or press PLAY or ⁄ to listen to the recording or press RETRY or ¤ to re-record your name. 8 Press ® to end the session. After you initialize your mailbox, record your mailbox greetings. Refer to “Recording a Primary or Alternate mailbox greeting” on page 29 for more information. If you do not record a Personal greeting, your Company Directory name plays to callers who reach
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Chapter 3 Setting up your mailbox 19 Opening your mailbox After you initialize your mailbox you can open it from: your own extension another CallPilot extension an outside tone dial phone To open an initialized mailbox - Norstar Voice Mail 1 Press ≤·°⁄. Pswd: 2 Enter your mailbox password and press OK or £ OTHR RETRY OK or if you are at another extension, or if you are using a Guest mailbox, press OTHR or • to display the Log: prompt. When this prompt appears, enter your
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20 Chapter 3 Setting up your mailbox Changing your mailbox password You can change your mailbox password at any time. A password must be from four to eight digits long and cannot start with zero. It is recommended that you change your password every 30 days. Keep your mailbox secure by choosing an uncommon password, not a predictable password like 1234 or 1111. Avoid giving your password to your co-workers. If someone else knows your password, they can access your mailbox and listen to or
