NEC Electronics America4の取扱説明書

デバイス: NEC Electronics America4

カテゴリ: IPフォン

メーカー: NEC

サイズ: 0.81 MB

追加した日付: 1/1/2014

ページ数: 28

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内容要旨

ページ1に含まれる内容の要旨

N-TeliWeb
User Guide
Release 4.0
Part No. 77000WEB02
April 2001
Printed in the U.S.A. (2106)

ページ2に含まれる内容の要旨

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. NEC America will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although NEC America has designed security features into its products, it is your sole responsib

ページ3に含まれる内容の要旨

Table of Contents Contents N-TeliWeb 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing N-TeliWeb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WebCall Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Applet Subdirectory Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ページ4に含まれる内容の要旨

Table of Contents ii N-TeliWeb 4.0 User Guide

ページ5に含まれる内容の要旨

N-TeliWeb Overview N-TeliWeb 4.0 Overview NCS Ware 4.0 integrates VoIP, Auto Attendant, and Microsoft Internet Information Services (IIS) to provide the N-TeliWeb feature that allows internet users to talk to an extension via VoIP and share web pages. System Requirements • Client/Server System only: NCS Ware Release 4.0 or higher running on Windows 2000 or Windows NT. • Client System: Microsoft Internet Explorer 5.5 or better, or Netscape 4.7 or better; NetMeeting 3.01; an

ページ6に含まれる内容の要旨

N-TeliWeb 4.0 Installing N-TeliWeb Make sure NCS Ware Release 4.0 has been installed on the NCS Serv system and the link to TCP/ IP is enabled before continuing with N-TeliWeb setup. 1. Log in to the client machine using a domain account and make sure it is connected to the network on which NCS Serv is running. 2. Exit any/all Windows applications. 3. Insert the N-TeliWeb CD into the CD ROM drive of the IIS web server. 4. Run the Setup.exe program in the N-TeliWeb\WebCall folde

ページ7に含まれる内容の要旨

N-TeliWeb WebCall Directory Structure 6. To verify the physical location of the WebCall directory, right-click Default Web Site and select Properties. On the Home Directory tab of the Properties dialog, the Local Path field shows the WebCall physical location on the drive (in this case C:\Inetpub\wwwroot). Figure 3. Local Path in IIS Properties dialog WebCall Directory Structure The WebCall directory contains the following subdirectories • Applet—Sample files you can use to

ページ8に含まれる内容の要旨

N-TeliWeb 4.0 Applet Subdirectory Files The Applet subdirectory contains sample pages you can use to set up WebCall, as well as files necessary for proper N-TeliWeb functioning. • Contact.htm—Customer Information page for use with Auto Attendant • contactinfo.htm—Customer Information page for use without Auto Attendant • customerid.htm—Page where caller enters customer ID • directory.htm—Template for creating an in-house N-TeliWeb directory (for int

ページ9に含まれる内容の要旨

N-TeliWeb Collecting Form Data, IVR Data and URL History Collecting Form Data, IVR Data and URL History You can configure N-TeliWeb to display Form Data, IVR Data, and URL History when a web call is answered by an extension with the NTeliAgent application. The IVR data comes from the Auto Attendant / Collect Digit action. The Form Data come from the

fields in the source code of Contact.htm or Contactinfo.htm pages The URL History shows all URL pa

ページ10に含まれる内容の要旨

N-TeliWeb 4.0 Scenario 1—Caller Data from Web Page The following scenario, based on contactinfo.htm, exemplifies the simplest implementation of N-TeliWeb. 1. A web caller browses the company web site and has a question regarding some product information. 2. The web caller clicks the "contact us" link on the web page. The Customer Information page (contactinfo.htm) opens. Figure 5. Contactinfo.htm page 6 N-TeliWeb 4.0 User Guide

ページ11に含まれる内容の要旨

N-TeliWeb Scenario 1—Caller Data from Web Page 3. The web caller enters the required information, then clicks the Submit button. The WebCall window (webcall.htm) appears. Figure 6. The WebCall window If NetMeeting is not installed on the caller’s computer (or it’s not configured correctly), an error message displays. This scenario directly dials a pre-set extension. You can also set the WebCall window to display a DialPad that caller can use to dial any extension. For details, refer

ページ12に含まれる内容の要旨

N-TeliWeb 4.0 5. If the call goes to an N-TeliAgent user, the Caller Data window shows the Form Data and URL history. Figure 7. Caller Data window in N-TeliAgent 6. From this point, in addition to voice communication, the agent can push and share web pages with the caller. For procedures, refer to Chapter 4, "Using Center as a Workgroup Member," in the Center 4.0 User Guide. 8 N-TeliWeb 4.0 User Guide

ページ13に含まれる内容の要旨

N-TeliWeb Customizing Contactinfo.htm Customizing Contactinfo.htm You can use the Contact.htm page to collect caller information, and automatically direct the call to a specific extension.This collected information is then displayed on the agent’s screen. To Alter Form Data Using Notepad or another html editor, modify Contactinfo.htm source code as follows: 1. Change the ServerIP Set the value of the ServerIP to the IP address of the server on which NCS War

ページ14に含まれる内容の要旨

N-TeliWeb 4.0 Scenario 2—Caller Data from Auto Attendant The following scenario, based on contact.htm, exemplifies a customized implementation of N-TeliWeb. 1. A web caller browses the company web site and has a question regarding some product information. 2. The web caller clicks the "contact us" link on the web page. The Customer Information page (contact.htm) opens. Figure 8. Contact.htm page 10 N-TeliWeb 4.0 User Guide

ページ15に含まれる内容の要旨

N-TeliWeb Scenario 2—Caller Data from Auto Attendant 3. The web caller enters the required information, then clicks the Submit button. The WebCall window (webcall.htm) appears. Figure 9. The WebCall window with DialPad visible If NetMeeting is not installed on the caller’s computer (or it’s not configured correctly), an error message displays. 4. Once NetMeeting successfully connects to a VoIP port, the web caller sees the Customer Support page, and hears a prompt requesting the s

ページ16に含まれる内容の要旨

N-TeliWeb 4.0 Figure 10. Customer Support page 5. The caller selects Sales, and the customer ID window (customerid.htm) appears. Figure 11. Customer ID page 6. Once the caller enters the customer ID and clicks Submit, the Product ID window (productid.htm) appears. Figure 12. Product ID page 7. After the caller enters the product ID and clicks Submit, the web caller is routed to the proper extension. 12 N-TeliWeb 4.0 User Guide

ページ17に含まれる内容の要旨

N-TeliWeb Scenario 2—Caller Data from Auto Attendant 8. If the call goes to an NTeliAgent user, the Caller Data window shows Form data, IVR data and URL history. Figure 13. Caller Data window in N-TeliAgent 9. From this point, in addition to voice communication, the agent and caller can share web pages. For procedures, refer to Chapter 4, "Using Center as a Workgroup Member," in the Center 4.0 User Guide. N-TeliWeb 4.0 User Guide 13

ページ18に含まれる内容の要旨

N-TeliWeb 4.0 Customizing Contact.htm You can use the Contact.htm page to collect caller information, and then automatically direct the call to a specific extension.This caller information is then displayed on the agent’s screen. To Alter Form Data Using Notepad or another html editor, modify Contact.htm source code as follows: 1. Change the ServerIP Set the value of the ServerIP to the IP address of the server on which NCS Ware resides.

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