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® ®
Polycom SoundStation IP 5000 Phone
USER GUIDE Software 4.0.1 | July 2013 | 1725-30965-001 Rev C
Software 4.0.1 | July 2013 | 1725-30965-001 Rev C
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® ® Polycom SoundStation IP 5000 Phone User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc., retains title to and ownership of all prop
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Contents Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Phone Status Indicators . . . . . . . . . . . .
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® ® Polycom SoundStation IP 5000 Phone User Guide Temporarily Refusing All Calls (Do Not Disturb) . . . . . . . . . . . . . . . . . 20 Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Sending Instant Messages . . . . . . .
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® ® Polycom SoundStation IP 5000 Phone User Guide Muting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Updating the Default Paging Group . . . . . . . . . . . . . . . . . . . . . . . . 47 Updating Paging Group Subscriptions . . . . . . . . . . . . . . . . . . . . . . 47 Integrating with Microsoft Lync Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Customizing What is Heard . . . . . . . . . . . . . . . . . . . . . . . . .
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® ® Polycom SoundStation IP 5000 Phone User Guide vi
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® User Guide for the Polycom ® SoundStation IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about your Polycom® SoundStation® IP 5000 phone or when you have experience, but you need a quick refresher. Changes to This Guide This user guide has been updated to include new information and features. The following sections have been added to this edition: • Configuring Your Phone Using the Polycom Web Configuration Utility on pa
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® ® Polycom SoundStation IP 5000 Phone User Guide Since you can customize your phone in many different ways, and your system administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide. Note Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be
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® ® Polycom SoundStation IP 5000 Phone User Guide Display Screen The idle screen displays the phone’s directory number and the current date and time. The icon that displays to the left of the directory number indicates the line or call status. If you have messages, missed calls, or have enabled a certain feature, such as call forwarding or Do Not Disturb, the idle screen displays a notification next to the directory number. If you have more than one notification, the phone displays a scrol
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® ® Polycom SoundStation IP 5000 Phone User Guide Phone Status Indicators Phone status is indicated by three bi-color LEDs located above the phone’s microphones, and by a line and call icon located on the display screen next to the directory number. LED Status Indicators The LEDs illuminate to indicate the following call states: • Solid red—A muted call. • Flashing red—A held call. • Solid green—A dial-tone is available, dialing is in progress, or a call is in progress. • Flashing green—An in
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® ® Polycom SoundStation IP 5000 Phone User Guide Line and Call Icons The line and call icon changes depending on the line status (for example, registered line or unregistered line) or call status (for example, dialing in progress or a call on hold). Icon Line or Call State Description Active call using A call is in progress using Polycom HD Voice. The ® Polycom HD active call icons merge into one icon on the phone screen. For example: Voice™ technology Active call not A call is in progres
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® ® Polycom SoundStation IP 5000 Phone User Guide Navigating Menus and Calls To navigate menus and calls, use the following tips. After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. Note If you want to... Then do this... Enter the main menu Press . Exit the main menu and return Press . to the idle screen Return to the previous menu Press or the Back soft key. Scroll through lists Press or . Scroll through lists that di
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® ® Polycom SoundStation IP 5000 Phone User Guide Entering Data and Enabling Items To enter data and enable fields or menu items, use the following tips. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding number. Enter text Press the dial pad keys one or more times. For example: • To enter ‘A,’ press once. • To enter ‘B,’ press two times quickly. • To enter ‘C,’ press three times quickly. Enter numbers, uppercase Press the 1/A/a soft key one or mor
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® ® Polycom SoundStation IP 5000 Phone User Guide If you want to... Then do this... Delete characters you Press the << soft key. entered Enable or disable fields Toggle . Enable or disable menu Press . items Configuring Your Phone Using the Polycom Web Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you want, you can update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Config
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® ® Polycom SoundStation IP 5000 Phone User Guide Calling and Answering Your phone can handle a maximum of eight calls on hold, or one active call and seven calls on hold. Only one call can be active at any time. During a call, the phone displays the name and number of the party you’re talking with and the duration of the call. During a call, the soft keys update so you can perform specific tasks. The phone LEDs, as well as the line and call icon (shown in red, below), indicate call status.
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® ® Polycom SoundStation IP 5000 Phone User Guide To answer a call when you’re in an active call: >> Scroll to the incoming call, and then press the Answer soft key. The original call is held, and the new call becomes the active call. To answer a call when you have only held calls: >>Press or the Answer soft key. If you have a shared line and answer the call, and then want someone on another phone configured to use the same shared line to take the call, press the Hold soft key. The other pers
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® ® Polycom SoundStation IP 5000 Phone User Guide To dial a phone number without a dial tone: >> Enter the phone number of the party you want to call, and then press the Dial soft key. Calling by Entering an IP Address or URL Placing calls using an IP address or URL may not be enabled for your phone. For more information, see your system administrator. Note To dial an IP address or URL: 1. Press or the New Call soft key. 2. Press the URL soft key, and then enter the IP address or URL of the
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® ® Polycom SoundStation IP 5000 Phone User Guide Calling from a Directory You can place a call from the Contact Directory or Corporate Directory. To call from the Contact Directory: 1. Press , and then select Features > Contact Directory. 2. From the Directory screen, find the contact you want to call, and then press the Dial soft key. To call from the Corporate Directory: 1. Press , and then select Features > Corporate Directory. 2. From the Corporate Directory search screen, search for the c
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® ® Polycom SoundStation IP 5000 Phone User Guide Redialing You can redial the last call you placed, or search a list of placed calls to find a previously-dialed number. To dial the last number dialed: >>Press . To dial a previously dialed number: 1. Press . 2. From the Placed Calls list, scroll to the number you want to dial, and then press the Dial soft key. Ending Calls You can end any active call. To end a held call, you have to resume the call first. To end an active call: >>Press or th
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® ® Polycom SoundStation IP 5000 Phone User Guide Rejecting Calls While Your Phone Rings When you reject a call, you end the call before the call can connect. Your system administrator determines how rejected calls are handled (for example, rejected calls may go directly to your voice mail system). Calls you reject while your phone rings display in the Received Calls list. To reject a call: >> While your phone rings, press the Reject soft key (for private lines) or the Silence soft key (for
