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Omni 37xx
VERIX
OPERATING
ENVIRONMENT
Installation Guide
SOFTPAY
E-PAYMENT
APPLICATION
VERIX
DEVELOPER
TOOLKIT
DEVELOPMENT
TOOLS
VERISHIELD
SECURITY
ARCHITECTURE
OMNI 37XX
HAND-OVER-COUNTER
MULTI-APPLICATION
APPLIANCES
OMNI 33XX
MULTI-APPLICATION
APPLIANCES
VERIX
MULTI-APP
CONDUCTOR
MULITPLE APPLICATION
MANAGEMENT
SYSTEM
VERICENTRE
APPLIANCE
MANAGEMENT
SUITE
VeriFone Part Number 22399, Revision B
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Omni 37xx Installation Guide © 2002 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be sui
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CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Conventions Used in This Guide . . . . . . . . .
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LIST OF FIGURES CHAPTER 5 VeriFone Service Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Telephone Line Cord
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PREFACE This guide is your primary source of information for setting up and installing the Omni 37xx family of terminals. This guide is useful for anyone installing and configuring the Omni 37xx terminal. Audience Basic description of the terminal features are also provided. This guide is organized as follows: Organization Chapter 1, Terminal Overview, Provides an overview of the Omni 37xx family of terminals. Chapter 2, Terminal Setup. Explains how to set up and install the Omni 37xx termin
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PREFACE Conventions Used in This Guide Table 1 Document Conventions (continued) Convention Meaning Example ScreenText - PRE ScreenText format is used while specifying http://www.verifone.com onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important RS232-type devices do not work with the NOTE information. PIN Pad port. The caution symbol indicates hardware or The terminal is not waterproof or CAUTION software
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CHAPTER 1 Terminal Overview This chapter provides a brief description of VeriFone’s Omni 37xx family of terminals. The Omni 37xx family includes Omni 3700, Omni 3740, and Omni 3750 terminals. The Omni 37xx terminal series represents the shape of things to come in Omni 37xx e-payment. The bold ergonomic design is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input. In addition, the Omni 37xx family serves
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TERMINAL OVERVIEW Omni 37xx Exceptional Ease Of Use Features and Benefits • Bold design is sleek, stylish, and lightweight for conveniently handing terminal to consumer for PIN entry or other input. • Intuitive ATM-style interface, large 8 line x 21 character backlit display with split screen capabilities, large keys, and extra-size menu prompts simplify training and reduce calls to the Help Desk. • Integrated high-speed thermal printer simplifies paper loading and virtually eliminates paper
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CHAPTER 2 Terminal Setup This chapter describes terminal setup procedure. You will learn how to: • Select a location and protect the terminal from adverse Environmental Factors. See Select Terminal Location. • Unpack the shipping carton. See Unpack the Shipping Carton. • Examine terminal features. See Examine Terminal Features. • Establish telephone line connections. See Establish Telephone Line Connections. • Install paper roll in the printer. See Install Paper Roll. • Configure optional peri
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TERMINAL SETUP Unpack the Shipping Carton Electrical • Avoid using this product during electrical storms. Considerations • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions. WARNING Due to risk of shock or terminal damage, do not
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TERMINAL SETUP Examine Terminal Features 4 Save the shipping carton and packing material for future repacking or moving the terminal. Before you continue the installation process notice the following features of the Examine Omni 37xx (see Figure 2): Terminal Features CONNECTION PORTS (BACK PANEL) INTERNAL THERMAL PRINTER PAPER ROLL COVER RELEASE INDICATOR LED ATM-STYLE FUNCTION KEYS LCD SCREEN MAGNETIC CARD READER PROGRAMMABLE FUNCTION KEYS ALPHA KEY TELEPHONE-STYLE KEYPAD SAM COMPARTMENT (BAC
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TERMINAL SETUP Examine Terminal Features • Slow flashing green (roughly one flash per second) indicates no paper in the printer. • Fast flashing green (roughly two flashes per second) indicates a printer mechanism error. • Flashing red indicates the terminal is downloading printer-related files. • An internal thermal printer. • A smart card reader, built into the terminal’s front side. The icon shown at right indicates the proper card position and insertion direction. • A SAM (security acces
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TERMINAL SETUP Establish Telephone Line Connections • Two RJ45-type modular jacks (serial ports) are for attaching optional peripheral devices. • RS232 port, icon at right, connects a VeriFone CR 600 check reader or other peripheral device. • Bar Code and PIN Pad port, icons at right, connects a PIN pad, smart card reader, or bar code wand. • Power connection port that uses a round port with a lock notch for securely connecting the terminal to a power source. It is identified by the electri
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TERMINAL SETUP Install Paper Roll The internal thermal printer uses a roll of single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and about 25-33 meters (82-108 feet) long. WARNING Poor-quality paper jams the printer. To order high-quality VeriFone paper, refer the Accessories and Documentation section. CAUTION Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oil affect the color and storage characterist
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TERMINAL SETUP Install Paper Roll 3 If there is a partial roll of paper in the printer tray, remove it by lifting it up (see Figure 6). Figure 6 Removing Partial Paper Roll 4 Loosen the glued leading edge of the paper, or remove the protective strip from the new roll of paper and cut a straight edge across its leading end. 5 Hold the roll so the paper feeds from the bottom of the roll. 6 Drop the paper roll into the printer tray, leaving 7 centimeters (about two inches) of paper sticking up
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TERMINAL SETUP Install/Replace MSAM Cards 7 Close the cover by gently pressing directly on the paper roll cover until it clicks shut. Allow a small amount of paper to extend outside the cover (see Figure 8). NOTE To prevent damage to the print roller on the paper roll cover, always close the cover by gently pressing down on the paper roll cover. Figure 8 Closing Paper Roll Cover For paper ordering information, refer to the Accessories and Documentation section. When you first receive your
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TERMINAL SETUP Install/Replace MSAM Cards MSAM COMPARTMENT LOCKING SCREW DOOR Figure 9 MSAM Compartment Door and Locking Screw 4 The MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base. 5 To unlock a cardholder, slide its locking plate to the unlocked position, shown by the OPEN arrow (see Figure 10). Figure 10 MSAM Cardholder Close-Up 6 Open the cardholder by pivoting the cover on its hinges away from its connector base (see F
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TERMINAL SETUP Connect Optional Device(s) 9 Close the cardholder by pivoting the cover back to its connector base (see Figure 11). 10 Lock each MSAM cardholder by sliding its locking plate, as shown by the LOCK arrow, until the plate stops (see Figure 10). 11 Replace the MSAM compartment door and reinstall the locking screw (see Figure 9). The Omni 37xx supports some peripheral devices designed for use with electronic Connect point-of-sale terminals. Optional Device(s) Use the two ports on t
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TERMINAL SETUP Connect Optional Device(s) If a cable is not already connected to the smart card reader or PINpad 501, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 3 Insert the larger RJ45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal’s back panel. Figure 12 provides an example of a Smart Card Reader connection to a Bar code and PIN pad serial port. Figure 12 Smart Card Reader Conn
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TERMINAL SETUP Connect Terminal Power Pack Figure 13 CR 600 Check Reader Connection External Printers Although most Omni 37xx variants have an internal thermal printer, it may be Supported convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 37xx base supports three VeriFone external printers: P250, P350, and P900. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices. Exter
