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®
Sprint Digital Voice
User Guide
Item Number 699342
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Copyright © 2000, CTL, Inc. Used with permission. All rights reserved. Sprint Products Group has made every effort to ensure the technical accuracy of this guide. Features and technical data are subject to change without notice. Version 1.5 2000 L.P., used under license. Communications Company Sprint and the diamond logo are registered trademarks of Sprint
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Table of Contents Table of Contents Introducing Sprint ® Digital Voice ......................................1 About Your Voice Mail System...............................................................................................1 Using the Automated Attendant .............................................................................................1 About Voice Messaging ............................................................................................................2 About t
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Table of Contents Recording a Message ........................................................11 Recording and Sending a Regular Message .........................................................................11 Recording and Sending a Future Delivery Message...........................................................11 Using the Recording Options ................................................................................................12 Erase Recording....................................
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Introducing Sprint Digital Voice Introducing Sprint ® Digital Voice About Your Voice Mail System Sprint Digital Voice connects to your phone system and provides you with an Automated Attendant plus Voice Messaging. Using the Automated Attendant The Automated Attendant answers your company’s incoming calls, then plays a recorded main greeting. The main greeting typically welcomes the caller, then provides a menu of dialing options. A typical main greeting is: Thank you for calling XYZ company. If
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Introducing Sprint Digital Voice If you hear the extension user’s personal greeting, or the voice prompt “Start recording at the tone. When you are done, press the pound key or hang up” followed by a beep, or the voice prompt “At the tone, you can leave a message” followed by a beep: Press # to return to the Automated Attendant’s main greeting immediately. OR Leave a message after the tone, then press # to return to the Automated Attendant’s main greeting. To exit the Automated Attendant: Hang u
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Introducing Sprint Digital Voice About Voice Messaging Sprint® Digital Voice lets Automated Attendant callers leave recorded messages for you when they can’t get through to your extension. This is very handy when you are out of the office. Plus it lets you access the voice mail to leave messages for co-workers. Sprint Digital Voice stores the messages in individual subscriber mailboxes. To listen to your messages or use other voice mail features, you log onto your mailbox (see page 4). About the
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Getting Into and Out of Your Mailbox Getting Into and Out of Your Mailbox Logging Onto Your Mailbox Logging onto your mailbox gives you access to Sprint® Digital Voice Main Menu of user features and your messages. When you call, the voice mail: • Tells you how many messages you have. • Plays a “mini” Main Menu of features, then the voice prompt: “for a help message, press 0.” Pressing zero takes you to the Main Menu of Features. If your mailbox is almost full or full, Sprint Digital Voice prompt
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Getting Into and Out of Your Mailbox Record Mailbox Greeting 10 Record Mailbox Name 11 Record and Send a Future Delivery 21 Message Security Code 10 Hear Time and Date 16 Exit Mailbox see below Exiting a Mailbox After you log onto your mailbox to listen to your messages and/or use other user features, you exit the mailbox as described below. To eXit a mailbox: Press X X (9 9) or hang up. To eXit a mailbox, then return to it: Press X # (9 #). Issue 1.5 Getting Into and Out of Your Mailbox – u u –
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Getting Into and Out of Your Mailbox Getting Recorded Help When you log onto your mailbox, you can press zero at any time to get a recorded help message. Getting the Current Time and Date After you log onto your voice mailbox, you can get the time and date. To get the TIme and date: Log onto your mailbox (see page 4). Press T I (8 4). 6 – u u – Getting Into and Out of Your Mailbox Issue 1.5
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Personalizing Your Mailbox Personalizing Your Mailbox Setting a Mailbox Security Code A mailbox Security Code prevents unauthorized access to your mailbox. If you set a Security Code for your mailbox, you will be prompted to enter it every time you log onto your mailbox. A Security Code can be from one (1) to six (6) digits long, and can be changed at anytime. If you forget the Security Code, the System Administrator can delete your current one so you can enter a new one. To set a Security Code
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Personalizing Your Mailbox Recording a Mailbox Name You can record a name for your mailbox. The name plays in the voice prompts that would otherwise play your mailbox number or its corresponding extension number. For example, if mailbox 23 has the name Joe Smith recorded, Sprint Digital Voice plays, “Joe Smith does not answer” instead of, ® “Extension 23 does not answer.” You can record a name that is up to 10 seconds long. To Record a Name for a mailbox: Log onto your mailbox (see page 4). Pres
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Personalizing Your Mailbox Using Message Notification With Message Notification, you can have the voice mail call you when you receive messages. You can specify the type of number you wish Sprint® Digital Voice to call: outside, extension or digital pager. Once you enable Message Notification, Sprint Digital Voice will call you as soon as you receive your first message. If you accept the call at a telephone, or if the paging service gets through to you and you log onto your mailbox, Sprint Digit
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Personalizing Your Mailbox 10 – u u – Personalizing Your Mailbox Issue 1.5
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Playing Your Messages Playing Your Messages How You Know You Have Messages Sprint® Digital Voice can let you know when you have new messages. To receive visual notification, your phone must be equipped with a message lamp. If you have a standard single line phone without a message lamp, the phone system may give you a short burst of stutter dial tone when you lift the handset. If you receive new messages while you are using your mailbox, the voice mail says “You have received new messages.” Spri
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Playing Your Messages RECORD A REPLY To record a REply to a message: Sprint® Digital Voice sends your reply to the mailbox that sent the message. Press R E (7 3). Follow the voice prompts. If you hear, “invalid entry,” this means that the mailbox that sent the message is not known (for example when the message was left by an outside caller). You will hear other prompts to redirect your reply. HAVE MESSAGE FORWARDED To have the Message Forwarded to another mailbox: Press M F (6 3). Follow the voi
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Playing Your Messages You hear: “The message will be erased when you exit your mailbox.” Pressing E in the middle of a message marks the message to be erased upon exiting your mailbox. Sprint Digital Voice will automatically play your next message. ® REVERSE LISTENING ORDER To Reverse the order in which you Listen to the messages: Press R L (7 5). The messages return to the original order when you exit your mailbox. LISTEN TO NEXT MESSAGE To Listen (skip) to the next message: Press L (5). The me
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Playing Your Messages To work with the volume controls: Press V U (8 8) for volume up. Press V D (8 3) for volume down. Press V N (8 6) for normal volume. EXITING LISTEN MODE To exit the listening mode: Press #. You return to the Main Menu. 14 – u u – Playing Your Messages Issue 1.5
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Playing Your Messages Issue 1.5 Playing Your Messag es – u u – 15
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Recording a Message Recording a Message Recording and Sending a Regular Message Sprint® Digital Voice lets you record a message and send it to a person’s mailbox: • After you call the Automated Attendant and enter the extension number and receive no answer or a busy signal. • After you call the Automated Attendant, enter * plus the extension number (“Quick Message”). • After you log onto your mailbox and enter R S. You can manually send the message to one or more mailboxes, up to 10. Or, you can
