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Welcome to VVP
R
Comdial Small Office & VVP
Serial Integration For
DXP, DXP Plus, and FX Series
Featuring Visual Voice Mail
User’s Guide
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D R E E G T I C I E R D T I S I This user’s guide applies to the following system and telephone models: System Model: • DXP systems with software 11B and later • DXP Plus systems with software 11B and later • FX Series telephone systems with software revision 12A and later Telephone Models: • Impact LCD • DigiTech LCD • Impression LCD Voice Mail Models: • Small Office & VVP 8.2 Contact your Comdial dealer for updates of this as well as other Comdial publications. CERTIFIED ISO 9001 ANSI-RAB Accr
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Table Of Contents Introducing The Versatile Voice Processing System Featuring Visual Voice Mail. . . . . 1 What IsVoiceProcessing?.. ... ... ... ... 1 How DoIUseVoiceMail? . ... ... ... ... 1 Using VoiceMail Etiquette . ... ... ... ... 1 About Your Telephone . . . . . . . . . . . . . . . . . 1 Using The Visual Voice Mail (VVM) Feature. ... ... ... ... ... ... ... ... ... 2 Getting Started .. ... ... ... ... ... ... ... ... ... 3 Using TheTutorial .. ... ... ... ... ... ... 4 EnteringYourVoiceMai
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GCA70–347 Small Office & VVP User's Guide Introducing The Versatile Voice Processing System Featuring Visual Voice Mail Congratulations and thank you for using a Comdial voice mail system. This is a powerful system that can greet your callers and record your messages. Using the visual display and interactive buttons on your telephone along with the voice prompts, you’ll find the Small Office / Versatile Voice Processing (VVP) system with Visual Voice Mail (VVM) feature quick and easy to use. Wha
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Small Office & VVP User's Guide GCA70–347 Using The Visual Voice Mail (VVM) Feature You will quickly learn that as every voice menu or prompt plays, you will see a different message on your telephone display. Most of these messages offer you a choice of three different options. You select the option you want by simply pressing the interactive button adjacent to the desired item on your display. For example, suppose you are playing a message you received from another party. Your display will be a
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GCA70–347 Small Office & VVP User's Guide Getting Started The password you will use to log-on to your mailbox the first time will be the same as your mailbox number which is your extension number. You can record this number in the space provided at the end of this guide. As soon as possible, you should personalize your mailbox by recording your name, greeting, and a new password. The first time you call voice mail and enter your password, you will hear a welcome greeting followed by the tutorial
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Small Office & VVP User's Guide GCA70–347 Using The Tutorial Versatile Voice Processing has a tutorial to help you personalize your mailbox when you first get it, and to learn some of the many and varied operations of the voice mail system. When enabled, the tutorial will play automatically every time you log-on to your mailbox. You can press ✻ any time while the tutorial is playing to turn it off. You can re-enable the tutorial by selecting the options menu from the main menu and then pressing
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GCA70–347 Small Office & VVP User's Guide Entering Your Voice Mailbox Before you can perform any task on your voice mail system, you must enter your mailbox, or log-on to your mailbox. After logging on, you will then be able to listen to messages left in your mailbox, send messages to other subscriber’s mailboxes, and change any of your mailbox options, such as your name or greeting. You can auto log-on by pressing the left button under your display. Two auto log-on examples follow: No New Messa
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Small Office & VVP User's Guide GCA70–347 UsingYourKeypadToEnterYourVoiceMailbox Normally, you will auto log-on when entering your mailbox as described on the facing page. However, you can enter your mailbox from your telephone keypad as follows: 1. Press INTERCOM and dial the extension number for voice mail. Your system administrator can provide you with this number. 2. If you are using a password, dial this number when prompted by VVP. 3. You will hear a welcome message and VVP will inform you
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GCA70–347 Small Office & VVP User's Guide Listening To Your Messages Once you have logged-on to your mailbox, you can listen to any messages left there by your callers. The following chart illustrates the relationship between the displays you will see when playing your messages. However, when new messages are pending, and your tutorial is turned off, VVP goes immediately to display 3 (Playing message) and starts playing your first new message. Display 1 Main menu Msgs Send Opts Press Msgs for Me
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Small Office & VVP User's Guide GCA70–347 Using Your Keypad To Listen To Your Messages When you log-in to your mailbox, the system will play new messages immediately after you enter your password. (If you do not wish to listen to new messages immediately after logging in, press #.)You can listen to saved messages by entering the message menu. To listen to saved messages— • To enter the message menu, press 1. From the message menu— • To hear saved (old) messages, press 2. • To return to the main
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GCA70–347 Small Office & VVP User's Guide Sending Messages You can send messages to the mailboxes of other VVP subscribers from your voice mailbox. Display 1 Main menu Msgs Send Opts Press Send Then, dial mailbox number of . . . or . . . Dial for dial-by-name intended receiver. VVP plays directory. recorded name for entered mailbox number and asks for confirmation. Display 2 Display 3 Directory menu Yes No Yes No Exit Display 1 Display 1 Press Press Ye Yes s tto o c confirm onfirm nam
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Small Office & VVP User's Guide GCA70–347 UsingYourKeypadToSendMessages You can send a message to another subscriber’s mailbox by pressing 2 from the main menu. VVP will ask you to enter the mailbox number of the person you want to receive the message; or to press ✻ if youwanttouse the dial-by-name directory. Press 1 to confirm your mailbox selection. Record the mailbox numbers that you call frequently on the personal directory page provided in the back of this guide. After recording the message
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GCA70–347 Small Office & VVP User's Guide Changing Your Options There are many voice mailbox options you can change such as your name or greeting. Many of these options you can change directly from the interactive buttons under your display, while others require you to press one of the buttons on your telephone keypad. These option changes and their associated displays are illustrated below. Display 1 Main menu Msgs Send Opts Press Opts Display 2 Options menu Xfer Greet Exit Display 1 1 Pr
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Small Office & VVP User's Guide GCA70–347 Recording Your Name You need to record your name so the system can inform callers they are leaving a message or being transferred to the correct person. By recording your name, you will be included in the directory. 1. Log-on to your mailbox. The following display will appear: Main Menu Msgs Send Opts 2. Press Opts from the main menu and the options menu appears: Options menu Xfer Greet Exit 3. Press 1 on your telephone keypad while the options menu is a
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GCA70–347 Small Office & VVP User's Guide Recording Your Greeting You can record up to ten greetings for your mailbox if your mailbox class of service allows this feature. You may want to record at least two greetings. It is not necessary to record any greeting at all, but it is more personal if your callers hear a message from you in your voice. If you record more than one greeting, you can select which greeting will be played. If you want to play a different greeting, simply select which one:0
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Small Office & VVP User's Guide GCA70–347 Sample Greeting 0 “Hello, this is Bob. I’m either on the phone or away from my desk. Please leave me a detailed message at the tone and I will return your call as soon as possible.” Sample Greeting 1 “Hello, this is Bob. Today is August 15 and I’ll be out of the office all day. Please leave me a detailed message at the tone and I’ll get back to you as soon as possible.” Greetings can be changed as often as you like. Replacing a greeting with another, (th
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GCA70–347 Small Office & VVP User's Guide Changing Your Password To change your password, log-on to your mailbox. The following menu will appear. Main Menu Msgs Send Opts Press Opts from the main menu to select the options menu. Options menu Xfer Greet Exit To enter a new password, press 3 on your telephone keypad while the options menu is active, and follow the voice prompts. NOTE: Always make your password at least four digits and select one known only to you. SmallOffice& VVPUser'sGuide–15
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Small Office & VVP User's Guide GCA70–347 Using Call Transfer When a call is received by Versatile Voice Processing, the call is either transferred to you at your desk and/or put in your mailbox if you are not available. If you are going to be away from your desk for an extended period, or do not wish to be disturbed, you can divert the calls from your desk to another phone or directly to your mailbox so Versatile Voice Processing can take a message. To block calls to your extension, press Xfer
