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ADMINISTRATION
GUIDE
Cisco Small Business Pro
SPA2102, SPA3102, SPA8000, PAP2T, WRP400
Analog Telephone Adapters
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OL-17901-01
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Contents About This Document ix Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters 16 Comparison of ATA Devices 17 ATA Connectivity Requirements 20 PAP2T Connectivity 21 SPA2102 Connectivity 22 SPA3102 Connectivity 23 SPA8000 Connectivity 24 ATA Software Features 25 Voice Supported Codecs 25 SIP Proxy Redundancy 27 Other ATA Software Features 27 Chapter 2: Basic Administration and Configuration 35 Basic Services and Equipment Required 35 Downloading Firmware 36 Basic Install
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Contents Reboot URL 44 Provisioning Your ATA Device 44 Provisioning Capabilities 44 Configuration Profile 45 Chapter 3: Configuring Your System for ITSP Interoperability 47 Network Address Translation (NAT) and Voice over IP (VoIP) 47 NAT Mapping with Session Border Controller 48 NAT Mapping with SIP-ALG Router 48 Configuring NAT Mapping with a Static IP Address 48 Configuring NAT Mapping with STUN 50 Determining Whether the Router Uses Symmetric or Asymmetric NAT 52 Firewalls and SIP 53 Confi
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Contents Using a Mini-Certificate 74 Generating a Mini Certificate 75 SIP Trunking and Hunt Groups on the SPA8000 77 About SIP Trunking 78 Setting the Trunk Group Call Capacity 80 Inbound Call Routing for a Trunk Group 80 Contact List for a Trunk Group 81 Outgoing Call Routing for a Trunk Group 83 Configuring a Trunk Group 84 Trunk Group Management 85 Setting the Hunt Policy 86 Additional Notes About Trunk Groups 87 Chapter 5: Configuring Music on Hold 88 Using the Internal Music Source for Mu
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Contents Configuring VoIP Failover to PSTN 102 Sharing One VoIP Account Between the FXS and PSTN Lines 103 Other Options 104 PSTN Call to Ring Line 1 104 Symmetric RTP 104 Call Progress Tones 105 Call Scenarios 105 PSTN to VoIP Call with and Without Ring-Thru 106 VoIP to PSTN Call With and Without Authentication 106 Call Forwarding to PSTN Gateway 109 Appendix A: ATA Routing Field Reference 111 Router Status page 111 Product Information section 112 System Status section 112 WAN Setup page 113
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Contents Port Forwarding Settings section 119 DMZ Settings section 119 Miscellaneous Settings section 120 System Reserved Ports Range section 120 Appendix B: ATA Voice Field Reference 121 Info page 122 Product Information section 122 System Status section 123 Line Status section 123 System Information section (PAP2T) 126 PSTN Line Status section (SPA3102) 126 Trunk Status section (SPA8000) 129 System page 130 System Configuration section 130 Internet Connection Type section (PAP2T) 131 Optiona
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Contents Distinctive Ring/CWT Pattern Names section 150 Ring and Call Waiting Tone Spec section 151 Control Timer Values (sec) section 151 Vertical Service Activation Codes section 153 Vertical Service Announcement Codes section (SPA2102, SPA8000) 159 Outbound Call Codec Selection Codes section 159 Miscellaneous section 161 Line page 165 Line Enable section 166 Streaming Audio Server (SAS) section 166 NAT Settings section 167 Network Settings section 168 SIP Settings section 169 Call Feature S
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Contents PSTN Line page (SPA3102) 190 Line Enable section 191 NAT Settings section 191 Network Settings section 192 SIP Settings section 193 Proxy and Registration section 195 Subscriber Information section 197 Audio Configuration section 198 Dial Plans section 201 VoIP-To-PSTN Gateway Setup section 202 VoIP Users and Passwords (HTTP Authentication) section 204 Ring Settings section 205 FXO (PSTN) Timer Values (sec) section 205 PSTN Disconnect Detection section 207 International Control (Setti
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Contents Appendix C: Provisioning Reference (WRP400) 221 Appendix D: Troubleshooting 235 Appendix E: Environmental Specifications 239 PAP2T 239 SPA2102 240 SPA3102 240 SPA8000 241 WRP400 242 WRTP54G 242 Appendix F: Where to Go From Here 244 Product Resources 244 Related Documentation 245 Appendix G: Additional Information 247 Appendix H: Support Contacts 248 ATA Administration Guide viii
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Preface About This Document This guide is intended to help VARs and Service Providers to manage and configure the Cisco Analog Telephone Adapters (ATAs). This preface provides helpful information about this guide and other resources that are available to you. Before you begin to use this guide, refer to the following topics: • “Purpose,” on page ix • “Audience,” on page ix • “Firmware,” on page x • “Organization,” on page xi • “Document Conventions,” on page x • “Finding Information in PDF
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Preface Firmware This guide describes the features that are available in the following firmware releases. Product Firmware Version PAP2T 5.1.6 SPA2102 5.2.5 SPA3102 5.1.7 SPA8000 6.1.3 WRP400 1.00.06 Document Conventions The following are the typographic conventions used in this document. Typographic Meaning Element Boldface May indicate either of the following: • A user interface element that you need to click, select, or otherwise act on • A literal value to be entered in a field. Itali
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Preface Organization The information in this guide is organized into the following chapters and appendices: Chapter Contents Chapter 1, “Introducing This chapter introduces the functionality of the ATA Cisco Small Business devices and describes the features that are Analog Telephone available. Adapters” Chapter 2, “Basic This chapter describes the equipment and Administration and services that are required to install your ATA device Configuration” and explains how to complete the basic a
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Preface Chapter Contents Appendix D, This appendix provides solutions to problems that “Troubleshooting” may occur during the installation and operation of the ATA devices. Appendix F, “Where to Go These appendices provide information about other From Here” resources that may be useful to you. Appendix G, “Additional Information” Appendix H, “Support Contacts” ATA Administration Guide xii
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Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as PDF files. The PDF Find/ Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks: • Search an individual PDF file. • Search multiple PDF files at once (for example, all PDFs in a specific folder or disk drive). • Perform advanced searches. Finding Text in a PDF Follow this procedure to find text in a PDF file. STEP 1 Enter your search
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Preface Finding Text in Multiple PDF Files The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open. STEP 1 Start Acrobat Professional or Adobe Reader. STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose Open Full Acrobat Search. STEP 3 In the Search window, complete the following steps: a. Enter the text that you want to find. b. Choose All PDF Documents in. From th
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Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. ATA Administration Guide xv
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1 Introducing Cisco Small Business Analog Telephone Adapters This guide describes the administration and use of Cisco Small Business analog telephone adapters (ATAs). These ATA devices are a key element in the end-to- end IP Telephony solution. An ATA device provides user access to Internet phone services through one or more standard telephone RJ-11 phone ports using standard analog telephone equipment. The ATA device connects to a wide area IP network, such as the Internet, through a bro
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Introducing Cisco Small Business Analog Telephone Adapters Comparison of ATA Devices 1 Comparison of ATA Devices Each ATA device is an intelligent low-density Voice over IP (VoIP) gateway that enables carrier-class residential and business IP Telephony services delivered over broadband or high-speed Internet connections. An ATA device maintains the state of each call it terminates and makes the proper reaction to user input events (such as on/off hook or hook flash). The ATA devices use th
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Introducing Cisco Small Business Analog Telephone Adapters Comparison of ATA Devices 1 NOTE The information contained in this guide is not a warranty from Cisco. Customers planning to use ATA devices in a VoIP service deployment are advised to test all functionality they plan to support before putting the ATA device in service. By implementing ATA devices with the SIP protocol, intelligent endpoints at the edges of a network perform the bulk of the call processing. This allows the deploym
