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™ ™
®
Blackwire C710M /C720M
®
Corded USB headset with Bluetooth
User guide
TM
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C C Co o ont nt ntee ent nt nts ss Welcome 3 What’s in the package 4 Headset features 5 Accessories/Spares 6 Using your headset 7 Inline controls 7 Wearing the headset 8 Connect, charge, and make a mobile phone call 9 Connect headset to PC 9 Charge your headset 9 Make a mobile phone call 9 Use your headset with Microsoft Lync/Office Communicator 12 Advanced features 14 Optional Plantronics Spokes software 18 Useful tips 21 Troubleshooting 22 2
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Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Blackwire C710M/C720M Bluetooth headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. Blackwire C710M/C720M next generation technology. ™ Featured highlights and Smart Sensor technology: • Auto answers calls by simply putting on your headset. • Auto transfers calls bet
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What’s in the package OR 1 2 4 3 1 Blackwire C710M Headset with inline controller (monaural) or 2 Blackwire C720M Headset with inline controller (stereo) 3 Blackwire C710M/C720M USB cable 4 Carrying case 4
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Headset features 2 3 1 9 8 6 5 4 10 7 1 Right ear cushion 6 Volume up/volume down bar 2 Adjustable headband 7 Inline controller 3 Left ear cushion 8 Mute/unmute button 4 Noise-cancelling microphone 9 PC talk button 5 Mobile talk and Bluetooth on/off button 10 USB cable/connector 5
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Accessories/Spares (Sold separately) Carrying case Leatherette ear cushions Foam ear cushions Blackwire C710M/C720M USB cable noT e For more information on accessories and spares, please visit us at plantronics.com/accessories. 6
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using your headset Inline controls Mobile talk button Can be used to answer or end a call directly from the headset with a single press. LED will rapid flash blue when a call is coming in and slow flash blue when on a call. Can be used to manually turn on or off the Bluetooth radio with very long press; Bluetooth status will stay in last known state. Can be used to answer or end a call directly from the headset with a PC talk button single press. LED will rapid flash green when a call is co
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Wearing the headset 1 To adjust the headband, lengthen or shorten the band until it fi ts comfortably. Position the headset receivers so that the cushions sit comfortably over the center of your ears. 2 For the C710M headset position the stabilizer T-bar above your ear. 3 Once the headset is positioned on your head, adjust the fl exible boom so the tip of the boom points to the corner of your mouth. The boom can be shaped to follow the curvature of your face. noTe Headset is designed for boom
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Connect, charge, and make a mobile phone call Connect headset to PC 1 Connect the USB cable to the PC and the inline controller. The first time you connect your headset to the PC, the mobile talk button on the headset will flash red and blue indicating the initial pairing process of your mobile phone. noT e If you do not want to pair your mobile phone now, press and hold the mobile talk button more than five seconds to power off the bluetooth radio. The LED will turn solid red for two seconds
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NOTE For detailed pairing instructions for popular mobile phones visit plantronics.com/easytopair Blackwire C700 2 If prompted by mobile phone, type 0000 as passcode. The mobile talk button will stop flashing when the headset has an active connection with the mobile phone. 3 While wearing your headset, make a test call from your mobile phone. During an active call, the mobile talk button will flash blue. 4 To use mobile phone away from PC, disconnect the USB cable from the inline controller.
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Placing a call with your headset and Bluetooth mobile phone Place a call Dial number on your mobile phone keypad. Redial last number* Double press mobile talk button. There will be a double low tone on each press. A low-low-high tone indicates the last number has been redialed. Activate voice dialing* Press and hold mobile talk button for two seconds. You will hear a tone followed by a second tone which indicates voice dial is activated. * Only available on mobile phones that support these fea
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® use your headset with Microsoft Lync /o ffice Communicator 1 Ensure Microsoft Lync/Office Communicator is running on your PC. 2 Reconnect USB cable to inline controller and the PC if disconnected. 3 Confirm the speaker and microphone settings for your PC softphone are set to Plantronics Blackwire C710M/C720M as shown below: PC audio setup for Windows 7 (To reach this screen: Control Panel > Sound) Default Setting: All PC sounds and audio is played in the headset. PC audio setup for Windows X
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Placing, answering, and ending calls with Microsoft Lync/Office Communicator To place a call Dial number using Microsoft Lync/Office Communicator.* To answer a call Short press PC talk button on the inline controller. To answer a call when Press the mobile talk button to end the mobile phone call then press PC already on an active call on talk button. your mobile phone To end a call Short press the PC talk button. *Consult Microsoft Lync/Office Communicator Help for more information on how to p
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Advanced features Smart Sensor technology Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side. Auto answer call: When you have an incoming call on your mobile or PC softphone, put on the headset and the call When you are not wearing your headset. will be answered automatically. You do not have to press the call button. Auto pause media: When you are listening to media audio from When you are listening your mob
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Simultaneous call handling behaviour (PC & mobile) You can be on a call using a PC softphone application and receive a mobile phone call. The ringtone for the mobile phone call is heard in the headset. Tapping the PC call button on the headset will end the PC softphone call. Tapping the mobile call button will answer the mobile phone call. NOTE Answering the call on your mobile phone sends the audio to the mobile phone and leaves the PC softphone call active on the headset. You can be on a m
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Headset controls, indicators and voice prompts Action LeD Tone Voice prompt Incoming PC call N/A Rapid green flash Programmable N/A alert ringtone PC Call answer/end Short press PC Short green flash Answer: Single low N/A Talk button tone followed by low- low-high tones End: Single low tone PC Call “Flash” Two second Press Short green flash Low Tone N/A PC Talk Button Adjust the listen Press volume up/ Single PC LED Tone at each change N/A volume (during a call) volume down bar flash in vol
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Action LeD Tone Voice prompt Mobile Reject Call * Press and hold Single blue flash Short low tone, N/A Mobile Talk button followed by long low for 2 seconds tone Transfer Call Audio Press and hold Single blue flash Short low tone, N/A to/from Mobile Mobile Talk button followed by long Phone * for 2 seconds low tone. When call transferred to headset you will also hear the low-low-high indicating connected. Mobile (Bluetooth) With Bluetooth Red/Blue Flashing Short Low Tone “Power on” follow
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o ptional Plantronics Spokes software Optional Plantronics Spokes software must be downloaded to access the Plantronics Control Panel. Install Spokes software by visiting plantronics.com/software and click on the download button. Plantronics Control Panel User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel. Devices settings
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Applications tab Displays the status of Plantronics support for various applications such as softphones and media players. Preferences tab Allows you to set preferences for the media player as well as other general settings. 19
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About tab Provides online access to the user guide and support and displays your headset system’s information. Plantronics Update Manager Check for updates automatically By enabling this check box, you will activate a periodic automatic check for available software updates. Check for updates now You can choose to check for available software updates at any time by clicking on the Check For Updates Now button in Update Manager: From the Start menu, click Programs, then Plantronics, then open
