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585-310-216
Issue 2
December, 1995
Ta
TM
INTUITY Integration with
TM
NEC® NEAX 2400 Switch
Graphics © AT&T 1988
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Blank Page
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Contents Table of Contents iii About This Document xi ■ Intended Audiences xii ■ Prerequisite Skills or Knowledge xii ■ Document Organization xii ■ How to Use this Document xiv ■ Conventions Used xiv ■ Trademarks and Service Marks xvi ■ Related Resources xvii ■ How to Make Comments About This Book xviii 1 Introduction and Requirements for Integration 1-1 ■ Safety Considerations 1-3 ■ Factory Assembled Systems 1-3 ■ Determining the Placement of the SID 1-4 ■ System Configuration 1-5 Intuity Syste
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Contents Scroll Item Edit Forms 2-6 Edit Form Keys 2-7 Edit Form Help Functions 2-8 Action Forms 2-8 3 Switch Integration Planning 3-1 ■ Determining the Number of Voice Mail Ports 3-2 ■ Setting the Message Desk Number 3-2 ■ Setting the Calling Party Identification Pad String 3-3 ■ Setting the Message Waiting Indicator Pad String 3-3 ■ Setting the Message Waiting Indicator Feature 3-3 ■ Determining the Message Center Interface Baud Rate 3-3 ■ Determining the SMDI Baud Rate 3-4 ■ Determining the E
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Contents 6 Administering the INTUITY System for the NEAX Integration 6-1 ■ Administering the Switch Link Administration Screen 6-2 ■ Stopping and Restarting the Voice System 6-6 ■ Administering the System Translation Screen 6-7 7 NEAX 2400 Switch Administration 7-1 ■ Administer Analog Voice Mail Ports 7-2 ■ Assign Voice Mail Extensions to a UCD Group 7-6 Setting Up a UCD Overflow Group 7-8 ■ Configuring the Message Center Interface Link 7-10 Administer the Message Waiting Lamp 7-10 Assign a Port
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Contents 9 Acceptance Tests 9-1 ■ Administer the Test Subscribers 9-2 Task 1: Forward Calls for Ring-No-Answer 9-2 Task 2: Forward Calls for Busy Conditions 9-3 Task 3: Forward Subscribers for All Calls 9-4 10 Cut-to-Service 10-1 ■ Administer the Subscriber Telephones 10-2 Task 1: Forward Subscribers for Ring-No-Answer 10-2 Task 2: Forward Calls for Busy Conditions 10-3 Task 3: Forward Subscribers for All Calls 10-4 A Troubleshooting and Error Logs A-1 ■ Switch Integration Device Problems
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Contents Message Retrieval in Lodging Systems without AUDIX C-2 Message Retrieval in Systems Shared with AUDIX C-2 Retrieval from the AUDIX Application C-2 Retrieval from the Lodging Application C-2 Alternate Message Retrieval Method C-2 ■ Voice Mail Administration C-3 ■ Call Coverage Path C-4 ■ Do-Not-Disturb C-5 ■ Cut-to-Service C-5 Gradual Cut-to-Service C-5 One-Step Cut-to-Service C-6 ■ Summary C-6 ABB Abbreviations ABB-1 GL Glossary GL-1 IN Index IN-1 Issue 2 December 1995 vii
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Contents viii Issue 2 December 1995
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About This Document INTUITY™ Integration with NEC® NEAX™ 2400 Switch contains installation and administration instructions for integrating a NEAX 2400 MCI switch with an INTUITY system. The document contains instructions or information on the following topics. ■ Switch integration planning strategies ■ Switch Integration Device (SID) hardware installation instructions ■ Software installation instructions ■ NEAX 2400 administration instructions ■ Acceptance test procedures ■ Cut-to-Servi
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About This Document Intended Audiences This document is designed primarily for the on-site AT&T-certified services technician, the customer’s technical personnel, and the customer’s NEAX services technician. Use the document to install INTUITY system integration-required hardware and software, perform acceptance tests, and perform cut-to-service. The customer or the customers’ switch vendor should use the document when performing switch administration tasks and other customer required task
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About This Document ■ Chapter 4, "Hardware Installation", describes the installation of the SID, cables to the switch, and cables to the INTUITY system. This chapter only contains information for installing the hardware components required for the integration. ■ Chapter 5, "Installing SID Software on the INTUITY System", contains instructions for installing the INTUITY system software required to integrate with the NEAX 2400 switch. ■ Chapter 6, "Administering the INTUITY System for the N
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About This Document How to Use this Document This document provides additional information you need to know when integrating a NEAX switch with an INTUITY system. Use this document as additional information with the following documents: ■ INTUITY MAP/5 Hardware Installation, 585-310-146 ■ INTUITY MAP/40 Hardware Installation, 585-310-138 ■ INTUITY MAP/100 Hardware Installation, 585-310-139 ■ INTUITY Software Installation, 585-310-140 Do not perform any tasks in this document until you comple
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About This Document Begin at the Administration menu, and select the following sequence: > Voice System Administration > Voice Equipment In this example, you would first access the Administration menu. Then you would select the Voice System Administration option to display the Voice System Administration menu. From that menu, you would select the Voice Equipment option to display the Voice Equipment screen. For information about how to select a menu option, see Issue 2 December 1995 xv
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About This Document Trademarks and Service Marks The following trademarked products may be mentioned in this book: Product Name Company 5ESS™ Registered trademark of AT&T AT™ Trademark of Hayes Microcomputer Products, Inc. AUDIX® Registered trademark of AT&T BT-542B™ Trademark of BusLogic Inc. COMSPHERE® Registered trademark of AT&T Paradyne Corp. CONVERSANT® Voice Information System Registered trademark of AT&T DEFINITY® Registered trademark of AT&T Dterm™ Trademark of NEC Telephones, Inc. Equ
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About This Document Related Resources In addition to this book, you may need to reference the following books: Title Order Number INTUITY System Description 585-310-211 INTUITY AUDIX Feature Descriptions 585-310-212 INTUITY Documentation Guide 585-310-540 Migration to the INTUITY System 585-310-602 INTUITY New System Planning 585-310-603 INTUITY MAP/5 Hardware Installation 585-310-146 INTUITY MAP/5 Installation Checklist 585-310-147 INTUITY MAP/40 Hardware Installation 585-310-138 INTUITY MAP/
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About This Document Title Order Number INTUITY AUDIX Announcement Customization- French Canadian 585-310-538 AUDIX Administration and Data Acquisition Package 585-302-502 A Portable Guide to Voice Messaging 585-300-701 Voice Messaging Quick Reference 585-300-702 Multiple Personal Greetings Quick Reference 585-300-705 Voice Messaging Wallet Card 585-300-704 Outcalling Quick Reference 585-310-721 Voice Messaging Business Card Stickers 585-304-705 Voice Messaging Subscriber Artwork Package 585-310-
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Introduction and Requirements for Integration 1 This chapter describes and defines requirements for the NEC NEAX 2400 MCI switch integration with an INTUITY Messaging System. The chapter includes diagrams and checklists that show the configuration for INTUITY Messaging System. To create an integrated environment between INTUITY Messaging System and an NEC NEAX 2400 MCI switch, AT&T uses an electronic box called a Switch Integration Device (SID). The SID operates as a protocol converter b
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Introduction and Requirements for Integration 1. Incoming call sent to the 1st extension of the UCD Group. BUSY 5001 The extension is busy. 2. The call Hunts BUSY to the next 5002 extension which is also busy. OPEN Completed Call 5003 3. The call finds an open extension. The call is completed using the open extension. 5004 Figure 1-1 UCD Group Hunting Process By administering the UCD group, you enable the switch to support the following features. ■ Calling party information for incoming calls
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Safety Considerations Safety Considerations ! CAUTION: Electrostatic discharge damages electronic equipment. Do not touch any electronic component until you properly ground yourself. To prevent damage to the equipment and yourself, follow these precautions: ■ Familiarize yourself with the procedures necessary to prevent electrostatic damage to equipment. ■ Shut off all power and remove all cables from equipment. ■ Properly ground a work mat and wrist strap. ■ Place the equipment on the wo
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Introduction and Requirements for Integration Determining the Placement of the SID The Switch Integration Device (SID) and the MAP/5, MAP/40, or MAP/100 represent local devices. Place the SID and the MAP in the same area and close enough together so the RS-232 cable supplied with the SID can connect to the computer. During installation, the AT&T technician will place the SID and the MAP in the location specified by the customer. For the link between the MCI port and the INTUITY System, AT&T
