Summary of the content on the page No. 1
User Guide
®
for the Polycom CX400
Cordless Phone
September, 2007 Edition
1725-32002-001 Rev. A
Summary of the content on the page No. 2
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, 2 Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom
Summary of the content on the page No. 3
About This Guide Thank you for choosing the Polycom CX400 cordless phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX400 cordless phone to a computer ® running Microsoft Office Communicator 2007 allows you to place and receive telephone calls over your IP network connection. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is
Summary of the content on the page No. 4
User Guide Polycom CX400 Cordless Phone iv
Summary of the content on the page No. 5
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Polycom® CX400 Cordless Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Polycom CX400 Cordless Phone . . . . . . . . . . . . . . . . . . 1–3 Connecting Your Polycom CX400 Cordless Phone to You
Summary of the content on the page No. 6
User Guide Polycom CX400 Cordless Phone Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 Upgrading Your Phone’s Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 3 Troubleshooting Your Polycom® CX400 Cordless Phone . . . 3–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Controls, Making and Receiving Calls . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 7
1 Getting Started with Your ® Polycom CX400 Cordless Phone This chapter provides basic installation instructions and information for obtaining the best performance with your Polycom CX400 cordless phone. The Polycom CX400 cordless phone provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator 2007. The Polycom CX400 cordless phone supports advanced functionality including: • A cordless handset that frees users from being tied to
Summary of the content on the page No. 8
User Guide Polycom CX400 Cordless Phone If you require additional information or assistance with your new phone, contact your system administrator. Before you connect your Polycom CX400 cordless phone to your computer, you Note must have Microsoft Office Communicator 2007 installed and running on your computer. Your computer also needs to be running Windows XP Service Pack 2 or Windows Vista. No other drivers or software are required. Parts List The following components are included in your
Summary of the content on the page No. 9
Getting Started with Your Polycom® CX400 Cordless Phone • Lithium Polymer Battery • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Polycom CX400 Cordless Phone This section describes how to assemble your Polycom CX400 cordless phone: • Connect the Polycom CX400 cordless phone to your computer • Charge your Polycom CX400 handset • Pair the han
Summary of the content on the page No. 10
User Guide Polycom CX400 Cordless Phone 2. Connect the USB connector to a USB 1.1 or 2.0 port on your computer. Charging the Polycom CX400 Handset Battery To charge the handset battery: 1. Insert the battery into the handset. 1 - 4
Summary of the content on the page No. 11
Getting Started with Your Polycom® CX400 Cordless Phone 2. Place the handset into the cradle. While the phone is charging, the cradle’s left-hand charging LED is steady red and, if the handset is turned on, the handset status LED is green. When the phone is completely charged, the cradle’s charging LED turns off. This may take 1 to 2 hours or more. The handset status LED stays green as long as the handset is on and the battery retains a charge. When the handset status LED is flashing red, r
Summary of the content on the page No. 12
User Guide Polycom CX400 Cordless Phone The handset and cradle are paired at the factory. If you find that you need to re-pair the handset and the cradle, follow the instructions in this section. To determine if your handset is already paired: 1. Press and hold Power On key for at least three seconds until the display appears. 2. If the right-hand green LED on the front of the cradle is steady green, the handset is paired with the USB cradle and you may proceed directly to the next section,
Summary of the content on the page No. 13
Getting Started with Your Polycom® CX400 Cordless Phone you are logged in, your account name appears on the graphic display along with your presence state. Connecting the Optional Headset To connect the optional headset: 1. Connect the headset (optional) to the headset jack on the side of the phone. The handset accommodates a headset with a 2.5 mm plug. Polycom recommends the use of a high quality headset for use with the Polycom CX400 cordless Phone. Any headset with a 2.5 mm plug designed
Summary of the content on the page No. 14
User Guide Polycom CX400 Cordless Phone If headsets are deployed in high static environments where users frequently Note disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD). You should take precautions to avoid excessive static buildup in your environment. This can include humidity control and removal of synthetic materials near the phone location. Antistatic spray applied to carpets in the workplace can reduce the
Summary of the content on the page No. 15
Getting Started with Your Polycom® CX400 Cordless Phone 10. Volume Key—Use to adjust the volume of the handset, speakerphone, and headset speaker, and ringer if not in a call. 11. Microsoft PowerPoint/Microsoft Office Communicator Switch— Allows you to switch between Microsoft PowerPoint Viewer and Microsoft Office Communicator modes. In PowerPoint Viewer mode, Volume Down moves to the next slide and Volume Up Note moves to the previous slide. Before You Use Your Polycom CX400 Cordless Phon
Summary of the content on the page No. 16
User Guide Polycom CX400 Cordless Phone be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. d Check Finish to exit the wizard. Contact your system administrator to ensure your account is configured in Note Enterprise Voice mode. Usage Guidelines To navigate through menus, to enter data, and instructions on how to use Microsoft Office Communicator 2007, refer to the Microsoft Office Communicator 2007 help and documentation. Docking Cradle an
Summary of the content on the page No. 17
2 Using the Basic Features of Your ® Polycom CX400 Cordless Phone Your Polycom CX400 cordless phone is designed to be used like a regular handset, but you place calls using the Microsoft Office Communicator 2007 client window. Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window. The handset includes display capabilities with presence, up to a 33-foot (10 meter) reception range, and up to 10-hour talk time. Once installed and configured, the Polycom
Summary of the content on the page No. 18
User Guide Polycom CX400 Cordless Phone • Using a Headset • Using Speakerphone Mode • Controlling a Microsoft PowerPoint Slide Show • Restarting Your Phone • Upgrading Your Phone’s Firmware To troubleshoot issues with the phone, refer to Troubleshooting Your Polycom® CX400 Cordless Phone on page 3-1. This guide only describes how to use the Polycom CX400 cordless phone with Microsoft Office Communicator 2007. For more information on how to use Microsoft Office Communicator 2007, refer to your
Summary of the content on the page No. 19
Using the Basic Features of Your Polycom® CX400 Cordless Phone 2. Select a contact in the Microsoft Office Communicator 2007 client window. 3. Do one of the following steps in Microsoft Office Communicator 2007 to start the call: a Double click on the contact’s name in the Microsoft Office Communicator 2007 client window to open a conversation window, then click on the Phone icon in that window. b Click on the phone icon next to the contact's name in the contact list. The handset will be a
Summary of the content on the page No. 20
User Guide Polycom CX400 Cordless Phone When the notification pop-up appears, you can answer the call with the Polycom CX400 cordless phone or with Microsoft Office Communicator 2007. To take any other action, perform those actions in the Microsoft Office Communicator 2007 client window. Those other actions could be one of declining the call, responding with an instant message, setting your presence status to Do Not Disturb (for the next 30 minutes), or redirecting the call to another numb
