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LG 6812D-MGCP IP Phone Provisioning Guide
Sylantro-hosted Service Release 3.2.1
July 2007
Covad Confidential
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LG IP Phone Turn-up Summary for New Installs* Covad offers several stream-lined ways to provision LG IP phones on our network, depending upon the type of circuit. Phone Location Configuration Overview of Description of what happens to Document phone Local Configuration Steps 1. Managed For LG IP Phone If phone is used, erase configuration Gets IP address via DHCP from CPE new/adds to Configuration router Plug phone in to network. 5 minute auto sites using DHCP using DHCP
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Switch configuration options (phone+PC) If you are using VLANs other than the default VLANs that Covad configures (VLAN2 for voice, VLAN1 for data), please see the LG VLAN Guide on what you need to do to setup the LG phones. If you are using a dumb switch that does not support VLANs, please see the LG VLAN Guide on what you need to do to setup the phone. In this scenario, you would have separate switches for voice and data and multiple cable runs to each desktop The LG phones only suppo
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Switch configuration options (phone+PC) The following are two configurations for the LG phones that support PC-behind-the-phone on the Ethernet switch (Catalyst 2950/2960/3550/3560/3750): Configuration 1 • For the port that has the LG phone connected: interface description < example:PC_behind_the_phone_1> switchport access vlan 2 switchport trunk encapsulation dot1q switchport trunk native vlan 2 switchport mode trunk Configuration 2 • Global
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Switch troubleshooting guide with LG phones In some cases, a brand new LG phone out of the box will not receive IP settings, firmware, or its configuration. To fix this issue, follow the steps below: On the switch configuration, change the switchport that the LG phone is plugged into to access mode only. To do this, remove the line switchport mode trunk. The configuration should appear as below: switchport access vlan 2 switchport trunk encapsulation dot1q switchport voice vl
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LG Phone templates In some cases, the LG phone templates have already been created for tenants: LGE LIP-6812 Note – the LGE-VOP-10C is an older LG phone that has been replaced by the LG 6812 and 6830. This template should not be used. If the LG phone templates are missing, you can create new phone templates from the “Services” tab under the Admin portal From the “Services” tab, select “Phone Templates” Click on “New” For the Phone Type, select LGE LIP 6812 The Template name can
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LG IP Phone Configuration using DHCP For installations using: Managed circuits Public or Private WAN IP addresses DHCP addressing on LAN LG 6812D MGCP IP phone
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Configuring the Router and Switch for DHCP The appropriate CPE router and switch configurations must be applied to support DHCP. These steps must be completed by Covad prior to configuring the phones. As part of router turn-up, add in configuration for DHCP support In addition to the standard configuration applied to the CPE router, the following items must be configured to support DHCP for the phones. No other DHCP options should be added. service dhcp no ip dhcp conflict logging
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LG IP Phone Configuration using DHCP Covad must configure your on-site router to support DHCP. We normally do this when the router is originally installed. Contact VoIP Support at voipprovisioning@covad.com or 800-278-7114 if you need confirmation your router is configured properly. The following 7 steps are used to provision multiple LG IP phones in a batch mode. 1. At least three days prior to the activation, contact your Covad Provisioning Coordinator and provide/obtain the following i
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LG IP Phone Configuration using DHCP 3. If the phone has been configured before and you need to reset the phone to default settings, press the Settings button on the phone, then the 6 button and finally the # button 4. Prepare to configure the phone by following these steps. Upon completion of this step, the phone will begin to perform a software upgrade, reboot itself, and register with the Covad switch, all of which should take about 5 minutes to complete. Connect the phone to
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LG IP Phone Configuration using DHCP 6. To bind an extension to a phone, go off hook and enter the following digit string. * 51 * * * <4-digit extension> # Note: to unbind a number, enter 0000 as the 4-digit extension Partners can find the Registration Codes and Password in the on-line Order Processing System. Registration codes and password may be 4 or 5 digits in length. Contact voipsupport@covad.com to get
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LG IP Phone Configuration using Static IPs For installations where DHCP is not used: Managed circuits Public or Private WAN IP addresses Statically assigned addressing on LAN LG 6812D MGCP IP phones
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LG IP Phone Configuration – Manual Method The following 17 steps are used to provision multiple LG IP phones in a batch mode. 1. At least three days prior to the activation, contact your Covad Provisioning Coordinator and provide/obtain the following information: The physical street address where the activation will take place. The tenant (customer) name the phone will be provisioned within. The IP address reserved for the LG IP phone and the associated phone number. The date/time that the
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LG IP Phone Configuration – Manual Method 4. To configure the phone manually, the following information will be needed IP address for the LG phone Subnet Mask Default Gateway Address TFTP server IP address (64.2.21.251 SNVL, 64.2.21.45 SNJS, 68.165.105.181 SNVL2 or 72.245.184.75 DC) Call Server IP address (68.165.105.130 SNVL, 64.2.21.61 SNJS, 68.165.105.160 SNVL2 or 72.245.184.130 DC) NTP server IP address (64.2.21.49) If you don’t know your TFTP or Call Server IP address, please
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LG IP Phone Configuration – Manual Method 7. Configure the IP address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (1) button, or move cursor to “1. Network Configuration” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (2) button, or move cursor to “2. IP Address”” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Input the IP address using the keypad - Press the asterisk
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LG IP Phone Configuration – Manual Method 9. Configure the Default Gateway address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (1) button, or move cursor to “1. Network Configuration” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (4) button, or move cursor to “4. Default Gateway”” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Input the Default Gateway address using t
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LG IP Phone Configuration – Manual Method 11. Configure the TFTP Server address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (5) button, or move cursor to “5. S/W Update” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (1) button, or move cursor to “1. TFTP Server Address”” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Input the TFTP Server address using the keypad 64.2.21.251
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LG IP Phone Configuration – Manual Method 12. Configure the NTP Server Address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (4) button, or move cursor to “4. Time Configuration” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (1) button, or move cursor to “1. NTP Server Address” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Input the NTP Server address using the keypad - 64.2.2
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LG IP Phone Configuration – Manual Method 14. To reboot the phone, go through the following steps Press the “Settings” button Press the (0) button, or move cursor to “0. Reboot” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the [Yes] soft key to reboot the IP phone or press [No] soft key to cancel this menu 15. Configured properly, you’ll see 4 zeros next to the top right function button. To bind an extension to a phone, go off hook and enter the following digit string
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LG 6812D Button overview 20 Covad Confidential
