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HP HDX 18 Entertainment PC
Maintenance and Service Guide
Document Part Number: 487262-001
November 2008
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
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© Copyright 2008 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without no
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Safety warning notice WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly Å on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clo
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Contents 1 Product description 2 External component identification Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Buttons, speakers, and fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24 Power button board cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27 Bluetooth module cable . . . . . . . . . . . .
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8 Backup and recovery Recovering system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2 When to back up . . . .
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1 Product description Category Description Product name HP HDX 18 Entertainment PC Processors Intel® Core™2 Duo processors: ■ QX9300 2.53-GHz processor, 12-MB L2 cache, 1066-MHz front side bus (FSB) ■ QX9100 2.26-GHz processor, 12-MB L2 cache, 1066-MHz FSB ■ QX9000 2.00-GHz processor, 12-MB L2 cache, 1066-MHz FSB ■ T9600 2.80-GHz processor, 6-MB L2 cache, 1066-MHz FSB ■ T9500 2.53-GHz processor, 6-MB L2 cache, 1066-MHz FSB ■ P8600 2.40-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P8400 2.26-GH
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Category Description Hard drives Supports 9.50-mm, 6.35-cm (2.50-inch) hard drives Supports second hard drive Supports HP 3D DriveGuard protection Customer-accessible Serial ATA Supports the following hard drives: ■ 500-GB, 5400-rpm ■ 400-GB, 5400-rpm ■ 320-GB, 7200-rpm ■ 320-GB, 5400-rpm ■ 250-GB, 7200-rpm ■ 250-GB, 5400-rpm ■ 160-GB, 7200-rpm ■ 160-GB, 5400-rpm ■ 80-GB, 5400-rpm Supports the following dual hard drive configurations: ■ 1000-GB, 5400-rpm (500-GB × 2) ■ 800-GB, 5400-rpm (400-GB ×
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Category Description Audio High-definition audio Integrated subwoofer Supports Microsoft® premium requirements 2 Altec Lansing Pavilion-branded speakers Webcam Low-light VGA camera Fixed (no tilt) Activity LED 640 × 480 by 30 24 frames per second Modem 56K V.92 1.5-inch data/fax modem with digital line guard Modem cable is not included Ethernet Intel Realtek 8111C 10/100/1000 network interface card (NIC) Intel Realtek 8102E 10/100 NIC Ethernet cable included Wireless Integrated WLAN options by w
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Category Description Ports 1394 Audio-in (mono microphone) Audio-out (stereo headphones, 2) Consumer infrared eSATA HDMI Multi-pin AC power RJ-45 (Ethernet, includes link and activity lights) TV tuner USB (3) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with auto-detect) Docking Supports expansion port 3 docking connector Keyboard/pointing devices Spill-resistant keyboard TouchPad with 2 TouchPad buttons Supports 2-way scroll Taps enabled as default
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2 External component identification Top components Display components Item Component Description Internal display switch Turns off the display if the display is closed while the computer is on. 1 Wireless antennae (2) Send and receive wireless signals to communicate with WLANs. 2 The antennae are not visible from the outside of the computer. ✎ For optimal transmission, keep the areas immediately around the antennae free from obstructions. Internal digital dual-array Record sound. 3 microphones
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Buttons, speakers, and fingerprint reader Item Component Function Power button* ■ When the computer is off, press the button to turn on the computer. 1 ■ When the computer is on, briefly press the button to initiate Sleep. ■ When the computer is in the Sleep state, briefly press the button to exit Sleep. ■ When the computer is in Hibernation, briefly press the button to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the
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Item Component Function Volume scroll zone Adjusts speaker volume. To decrease volume, slide your finger to the left, or - press and hold the minus (-) sign. You can also tap the minus sign. To increase volume, slide your finger to the right, or press and hold the plus (+) sign. You can also tap the plus sign. Treble/bass button Press the button to alternate between the treble and bass functions. q Treble or bass scroll zone Adjusts treble or bass level in the audio. (Select treble or bass by
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Keys Item Component Function esc key Displays system information when pressed in combination with the fn key. 1 fn key Executes frequently used system functions when pressed in combination with 2 a function key or the esc key. Windows logo key Displays the Windows Start menu. 3 Windows applications key Displays a shortcut menu for items beneath the pointer. 4 Integrated numeric keypad keys Can be used like the keys on an external numeric keypad. 5 Function keys Execute frequently used system fu
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Lights Item Component Function Power lights (2)* ■ On: The computer is on. 1 ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. Battery light ■ On: A battery is charging. 2 ■ Blinking: A battery that is the only available power source has reached a low battery level or a critical battery level. ■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer
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Pointing devices Item Component Function TouchPad light ■ White: TouchPad is enabled. 1 ■ Amber: TouchPad is disabled. TouchPad* Moves the pointer and selects or activates items on the screen. 2 Left TouchPad button* Functions like the left button on an external mouse. 3 TouchPad on/off button Enables/disables the TouchPad. 4 TouchPad scroll zone Scrolls up or down. 5 Right TouchPad button* Functions like the right button on an external mouse. 6 *This table describes factory settings. To view or
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Front components Item Component Function Digital Media Slot Supports the following optional digital card formats: 1 ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) Digital Media Slot light On: A digital card is being accessed. 2 Consumer infrared lens Receives a signal from the HP Remote Control (select models only). 3 Right-side components Item Component Function Audio-in (microphone) jack Connects an optional computer
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Left-side components Item Component Function Security cable slot Attaches an optional security cable to the computer. 1 The security cable is designed to act as a deterrent, but it may not ✎ prevent the computer from being mishandled or stolen. External monitor port Connects an external VGA monitor or projector. 2 Expansion port 3 Connects the computer to an optional docking device or optional expansion 3 product. The computer has only one expansion port. The term expansion port ✎ 3 describes
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Bottom components Item Component Function Battery bay Holds the battery. 1 Battery release latch Releases the battery from the battery bay. 2 Vents (11) Enable airflow to cool internal components. 3 The computer fan starts up automatically to cool internal components ✎ and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Hard drive bay Holds 1 or 2 hard drives (depending on the model), the TV tuner module 4 (select models only), and the 2 me
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3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Component Description 1 Product name This is the product name affixed to the front of your computer. 2 Serial number (s/n) This is an alphanumeric identifier that is unique to each product. 3 Part number/Product number (p/n) This number provides specific information about the product’s hardware components. The part num
