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Call-UPS II
AP9208
AP9608
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Thank You ! Thank you for selecting this American Power Conversion Call-UPS II remote control accessory. Whether you have the SmartSlot or external version, your Call-UPS II has been designed for many years of reliable, maintenance-free service in combination with your American Power Conversion Uninterruptible Power Supply. American Power Conversion is dedicated to the development of high-performance electrical power conversion and control products and we hope that you will find this product a v
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Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 Overview 1 1.2 Hardware Requirements 1 2 Product Description . . . . . . . . . . . . . . . . . . . 2 2.1 The Call-UPS II Panel 2 2.2 Management Port 2 2.3 UPS Monitoring Port [External Version] 2 2.4 UPS Cable [External Version] 3 2.5 Optional Power Port [External version] 3 With Smart-UPS 3 With Matrix-UPS and Symmetra Power Array 3 2.6 Status Indicator 4 3 Installation and Setup . . . . . . . . . . . . . . .
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4.4 UPS Characteristics 22 With Smart-UPS and Matrix-UPS 22 With Symmetra Power Array 25 4.5 Data/Event Logging 27 4.6 Call-UPS Settings 29 4.7 Paging Setup 32 4.8 Measure-UPS Info 36 5 Problem Resolution . . . . . . . . . . . . . . . . . . 38 5.1 Troubleshooting Chart 38 5.2 If Problems Persist 39 6 Specifications . . . . . . . . . . . . . . . . . . . . . . . 40 6.1 Management Port 40 6.2 Product Specifications 41 Appendix: Multiple Smart Slot Installation . . . . . . . . . 42 Triple
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1 Introduction 1.1 Overview American Power Conversion’s Call-UPS II is a remote UPS management device that allows you to monitor and control your APC UPS by modem. It provides the following features: • Remote UPS status display • Remote UPS control (e.g., safe reboot during power outage or when the server is down) • Data and event logging • Operator paging in case of trouble TM TM APC Smart-UPS , Matrix-UPS or Call-UPS II works with any TM TM Symmetra Power Array . It draws power from the UPS,
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2 Product Description 2.1 The Call-UPS II Panel The SmartSlot Call-UPS II panel contains the management port and the status indicator. See the figure below. Management Port Status AP9608 Call-UPS Remote Mgt Device Smart Smart Slot Slot The external Call-UPS II rear panel contains the management port, status indicator, UPS monitoring port, and optional power jack. See the figure below. 2.2 Management Port The Call-UPS II management port is used for configuring Call-UPS II and for remote mana
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2.4 UPS Cable [External Version] Use this cable to connect Call-UPS II to an APC Smart-UPS, Matrix-UPS, Symmetra Power Array or other APC smart device (Share-UPS or Triple Chassis, for example). 2.5 Power Port [External Version] The external version of Call-UPS II has a power port for an optional power adapter. This adapter is not needed in most situations. Call-UPS II normally receives power from the UPS through the UPS connection cable, giving Call-UPS II protection from poor power conditions.
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2.6 Status Indicator The status indicator shows the following conditions. STATUS LED INDICATION Off Call-UPS is off. II On Continuously Call-UPS II is on with no user logged in. Single short flashes User is logged in or logging in. Double short flashes Lockout is in progress. Rapid flashes Call-UPS failed its power on self-test. II 4
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3 Installation and Setup 3.1 Handling Call-UPS II is sensitive to electrostatic discharge. It is shipped in a con- ductive bag to help dissipate damaging static charges. Leave the product in the bag until ready to install. Handle Call-UPS II by the end plate only. Do not touch the printed circuit board or other components. 3.2 Receiving Inspection Once the Call-UPS II has been removed from its shipping container, inspect it for damage that may have occurred while in transit. Notify the carrier a
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4 Secure the Call-UPS II with the screws removed in step 2. UPS and the protected equipment. 5 Turn on the External Version It is not necessary to turn off the the UPS or its load before connecting or disconnecting the external Call-UPS II. When connected, Call-UPS II may cause the UPS to beep, or, if the UPS is powered off, to power on. This is normal. Use only APC-supplied cables to connect the external version of Call-UPS II to the UPS. Do not connect to any Call-UPS II port except as specif
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3.5 Configure Call-UPS II Call-UPS II requires on-site configuration before remote operation. You will be able to change any of the settings later by the remote connection. Follow these steps to configure Call-UPS II for: • Communication parameters • Password protection • Time and date • Paging (optional) • Dial-back security (optional) • Event logging (optional) Initial Logging On Connect DTE equipment (a dumb terminal or a computer running termi- nal emulation software) to the Management Port
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Note the top line, which displays the model number of the UPS that is currently connected . Site ID and Location are user configuration items. The display shows the factory defaults. Press any key to bring up the Main menu: ---------------------- MAIN MENU ------------------------ Date: Dec-16 '97 Time: 08:39:36 1- UPS Status 2- UPS Control 3- UPS Characteristics 4- Data/Event Logging 5- Call-UPS Settings 6- Paging Setup 7- Meas
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Any changes to Call-UPS II communication settings are held until the end of the session. Changes are made when Call-UPS II issues modem com- mands at that time. Connect to Modem Call-UPS II requires a modem for remote UPS control and paging. If a modem is used with Call-UPS II, some thought must be given to powering it. Plugging the modem into the protected power output of the UPS will keep the modem operating in bad power conditions, but remote turn-on of the UPS will not be possible since, whe
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SmartSlot Configuration External Configuration 10
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4 Operation 4-1 Logging On to Call-UPS II For on-site logging on to Call-UPS II, see Section 3.5. UPS II, connect via modem to the site of For remote logging on to Call- the UPS. After establishing communication, press CTRL + P. Call-UPS II prompts you for the password. Type in your password. (If you have not changed the password, the default password is APC.) The Opening screen is diplayed. After pressing any key, the Main menu appears. All Call-UPS II functions are available from the Main menu
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first item is “UPS Status and Diagnostics.” Refer to the appropriate sections and accompanying tables that follow. With Smart-UPS and Matrix-UPS Type 1, then ENTER at the Main menu to display the status of the con- nected UPS. Note: This example is from a Matrix-UPS 3000. Other models may not show this exact information. ------------------ MATRIX 3000 STATUS ------------------- Utility Line: 241.2 VAC Battery Info UPS Output: 235.6 VAC ------------------ UPS Load: 000.0 % Volta
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UPS STATUS (Smart-UPS and Matrix-UPS) Item Description Utility Line Utility line input, in volts AC RMS. UPS Output UPS output to the load, in volts AC RMS. Connected load as a percentage of the rated capacity of the UPS. UPS Load Estimate of the total run time currently available from the Run Time UPS, based on present load and battery, in minutes. Amount of power being drawn by the load, in volt-amps (if Load Power supported by the UPS). Amount of current being drawn by the load, in amps (if L
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The Status line at the bottom of the Status screen can display the follow- ing UPS status conditions: • Runtime Calibration • In Bypass • Waiting to Power Load • Sleeping – Delayed Wakeup • Smart Boost • Sleeping – Inverter Shutdown • Smart Trim • Forcing Graceful Shutdown • On-Line • Sleeping – Low Battery • On-Battery • Shutdown Overload – Unable to Transfer to Battery • Low Battery • UPS Fault • Replace Battery The following fault conditions display only when Call-UPS II is used with a Matrix
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With Symmetra Power Array Type 1, then ENTER at the Main menu to display the Status and Diagnos- tics screen of the connected Symmetra Power Array. ----------------------------- SYMMETRA STATUS ------------------------------- IM Status: On & Ok Last Xfer: None RIM Status: Off & Failed Last Self test: OK ------------------------------ INPUT/OUTPUT --------------------------------- Input: 246.0 V at 60.04 Hz Load Assuming No Redundancy: 000 % Output: 000.0 V at 60.04 Hz Allowing for n+1 Redundan
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UPS STATUS AND DIAGNOSTICS (Symmetra Power Array, Continued) Item Description Connected load as a percentage of the capacity of the Load Assuming No good battery modules, assuming all good modules Redundancy are available for power. Connected load as a percentage of the capacity of the good battery modules, assuming one [two, no] good Allowing For module is reserved for redundancy. The value of n+[1] Redundancy redundancy (n+0, n+1, n+2) is taken from the Alarm if Under setting (see below). (Ba
