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INDeX 11.0
20AT Telephone User's Guide
38DHB0002UKHB Issue 1 (10/05/2004)
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Page 2 - Contents Contents Introduction.................................... 3 Transfer, Park & Hold Calls ........ 16 Using this Guide....................................................3 Using Transfer, Park & Hold ...............................16 Further Help..........................................................3 Transferring Calls................................................16 Connecting the 20AT ............................................3 Parking Calls.........................
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Using this Guide Introduction – Page 3 Introduction Using this Guide This guide covers the INDeX 20AT telephone when used on an INDeX telephone system with Software Release 11.0. The 20AT is an analogue telephone for use on standard telephone lines and on PBX analogue extensions of the INDeX System. Lamp Further Help In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary. System Manager on extensi
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Page 4 - Introduction MF & Time Break Recall operation MF & Time Break Recall operation The 20AT uses MF signalling and TB recall signalling only. Contact your telephone line provider if unsure of the type of signalling you should be using. During a call, phones can use a recall signal to indicate to the exchange that they are about to send more digits. REN Values To ring properly when a call arrives all phones draw a small current from the telephone line. All telephone devices have a
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Redial Last Number 20AT Features – Page 5 20AT Features Redial Last Number Pressing the REDIAL key dials out the number of the last manually dialled call. Changing the Caller Volume During a call, pressing the VOLUME changes the caller volume between normal and loud. Message Waiting Lamp The 20AT has a voice message waiting lamp. On systems that support message waiting, the lamp will indicate when a message has been left. The method for answering the message and clearing the lamp
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Page 6 - 20AT Features Mute Mute During a call, press MUTE to stop the caller from hearing you without ending the call. Press MUTE again to reconnect the caller. Changing the Ringer You can alter the volume and ring of the 20AT's ringer. 1. Lift the handset off-hook. 2. Press MUTE and then #. 3. Press a key between 0 and 9. 1: Quiet tone ring. 2: Tone ring. 3: Loud tone ring. 4: Quiet normal ring. 5: Normal ring. 6: Loud normal ring (the default setting). 7: Quiet rapid r
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Introduction INDeX Features – Page 7 INDeX Features Introduction When used on an INDeX telephone system, the 20AT has access to a wide range of system features. This section of the guide covers those features. The 20AT telephone should only be used in the phone sockets indicated by your System Manager. It will not work in the sockets used by INDeX 20DS, 20CC, 2010 and 2030/50/60 phones (and vice versa). • Network Features Your phone system may be part of a network linking several sites
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Page 8 - INDeX Features Telephone Tones & Ringing Telephone Tones & Ringing The INDeX 20AT uses various tones and ringing to indicate calls and other events. Incoming Calls: • Repeated Double Ring: External call. • Repeated Single Ring: Internal call. During Calls: • Repeated Single Pip: Another extension is about to intrude or has intruded on your call. Outgoing Calls: • Continuous Tone: Number called is unobtainable or set to no calls. Phone locked, no external call
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Notes on Making Calls Making Calls – Page 9 Making Calls Notes on Making Calls Your phone allows very simple and quick dialling to make calls. To simplify dialling further, the INDEX system can store several hundred speed dials for use by any extension. It can also store personal speed dials for your own frequently needed numbers. • Call Barring On external calls, the INDeX system may bar you from dialling particular numbers or types of numbers (e.g. national, international). Typically
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Page 10 - Making Calls Making a Page Call Making a Page Call You can page any free INDeX 20 Series phone or turret or group of such phones. They hear the call without doing anything though you cannot hear them. If wanted, they can turn the page into a normal call. If the extension you page is diverting calls, the page also diverts (except group pages). To page an extension or group: 1. Lift the handset and dial 7. 2. Dial the extension or group number. 3. If you hear busy or continuou
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Using Speed Dials Speed Dials – Page 11 Speed Dials Using Speed Dials The INDeX system can store telephone numbers as speed dials. You can then ring those numbers by dialling the number of the speed dial store. • System speed dials: All extensions can use these, though call barring may still apply. Ask your System Manager for a list. • Personal speed dials: You can store up to 10 speed dials for your own use (see below). To use a speed dial: 1. Lift the handset and dial #. 2. Di
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Page 12 - PIN & Account Codes Forced Account Code Entry PIN & Account Codes Forced Account Code Entry A repeating single-pip when making an external call may indicate that you must dial an account code before continuing (check with your System Manager). If so, the system checks the code you dial against its list of codes before allowing the call. The system can store up to 400 12-digit codes. Ask your System Manager for a list of valid codes. To enter a forced account code: 1. Dial an
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If Busy or Unanswered Busy or Unanswered – Page 13 Busy or Unanswered If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These option work for normal, page and diverted calls. • Leave a Message: Lights the lamp of the extension called. That extension also stores (and displays if a display phone) your number as a message to reply. • Callback: Rings your phone when the extension called becomes free or is
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Page 14 - Busy or Unanswered Arrange a Callback Arrange a Callback If the extension you called is busy or does not answer, you can set a callback. When that extension becomes free or is next used, your phone rings. When you answer, the other extension rings. After setting a callback you can make other calls, the callback will not take place if you are busy. You can only arrange one callback at a time. The Ringer Timeout sets how long a callback rings at your extension before cancelling (
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Answering Normal Calls Answering Calls – Page 15 Answering Calls Answering Normal Calls The phone gives a repeated double ring for external calls, a repeated single ring for internal calls. To answer the call: 1. Lift the handset. 2. To end the call, replace the handset. Answer a Message The system can store a callers number for you to make a return call (see page 13). Your 20AT has a message lamp which the system will light when a caller leaves such a message. If your system h
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Page 16 - Transfer, Park & Hold Calls Using Transfer, Park & Hold Transfer, Park & Hold Calls Using Transfer, Park & Hold After answering a call, you can hold it or transfer it. You can also make an enquiry call and then switch between calls. You can hold a call (where only you can retrieve it) or park the call (where other extensions can retrieve it). Remember that calls transferred to an extension with diverts set, follow those diverts just like normal calls. Transferring Calls You
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Parking Calls Transfer, Park & Hold Calls – Page 17 Parking Calls Any extension can retrieve a parked call by dialling the line number if known. You can park several calls. Calls parked and not retrieved, may recall your extension after a short time. To park an external call: 1. During the call, dial RECALL and replace the handset. To unpark calls parked at your extension: 1. Lift the handset and dial 9. To unpark a call parked at another extension: 1. Lift the handset and di
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Page 18 - Diverting Calls Using Diverts Diverting Calls Using Diverts Your phone can have diverts for different situations, i.e. when busy, not answering or to divert all calls. You can also select no calls (which uses the Divert All number if set). • Divert on busy: Calls divert when your phone is on a call. When set, callers cannot set a callback or camp on to your phone. • Divert on no answer: Calls divert after ringing your phone for a set period (see page 21). • Divert all: All c
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Setting Up a Divert Diverting Calls – Page 19 Setting Up a Divert Before Divert can be switched on, you must set-up the type of divert you require and the number you wish to divert to. When divert all is on, you hear broken dial tone when you lift the handset. You can still make calls. Switching Divert all on takes the phone out of group. To set-up a divert number: 1. Lift the handset and immediately dial 0. You will hear: 2. Broken dial tone: Select required divert by: Dialling 10 (d
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Page 20 - Other Features The Phone Passcode Other Features The Phone Passcode If the phone gives a loud pip, it requires you to dial your passcode. The default passcode is 0000. A wrong passcode entry of more than 5 attempts results in the phone becoming barred. Barred phones cannot access features requiring passcode entry. They can make external calls but only to special numbers, e.g. emergency numbers. The requirement to enter the passcode for many phone functions can be switched of
