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Model 8524/8525
User Guide
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QUICK REFERENCE GUIDE TO FREQUENTLY-USED FEATURES These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. PLACING AN INTERCOM CALL 1. Press START and dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone. If you hear continuous ringing
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PLACING A CONFERENCE CALL 1. While on the first call, press and dial 5 to place the call on hold FNC LINE 2. Place an intercom or outside call. Then press and the flashing line number to place the call on hold. (If necessary, repeat this step to place a third call on hold.) 3. Press and dial 5 to join all of the calls together in the conference. FNC FORWARDING CALLS 1. EITHER, Press START , FNC and dial 2 . OR, press START and dial one of the call forwarding feature codes. 2. Do one of the fo
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TRANSFERRING A CALL TO ANOTHER EXTENSION FNC 1. EITHER, Press and dial 8 . OR, Press FNC , # > , and dial 3 4 6 to place the call on hold at the other phone. 2. Dial the desired extension number. 3. Wait for an answer, announce the call, and then press END to complete the transfer. If the number is busy, there is no answer, or the transfer is refused, press LINE and the flashing line number to return to the caller. TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press FNC and dial 8 . 1. Press LI
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LISTENING TO VOICE MAIL MESSAGES 1. Enter your mailbox as described on page 3. 2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press 1 . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press 1 to listen to new messages. • Say “Saved” or press 3 to listen to saved messages. 4. While you are listening to a message, you can use the following options: # > • Say “Skip” or press to skip to the end of the recor
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MESSAGE OPTIONS* TELEPHONE SYSTEM AND FEATURE CODES* Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when accessing messages, after playing 390 Account Code – Optional 303 LCD Contrast Control USING VOICE MAIL messages, and when recording voice mail 326 ACD Agent Log In 365 Message To access your mailbox: messages. 327 ACD Agent Log Out 366 Message - Cancel Msg Left 1. Dial the
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS DIALPAD CHARACTERS 1. Enter 3 7 0 . Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 12345 your station password, place your endpoint in 2. Enter message number 01-20 (see the 1 -& ( ) 1 Do-Not-Disturb mode, and forward calls from default DND message list below). 2 AB C ' 2 another endpoint or through a special dial-up 3. If desired, enter the optional second-line 3 DE F ! 3 line. 4 GH I * 4 message text (se
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Notice ® This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8524/8525 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features
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FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE T Ta able of Contents ble of Contents CO CONTENTS NTENTS P PA AG GE E FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CONTENTS PAGE Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Liquid Crystal Display (LCD) . . . . . . . . . . . . . . . . . . . . .
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WELCOME Your new Model 8524/8525 endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the differ- ent sections in this user guide and describes the type of information you can find there. Because the Model 8524 and 8525 function almost identically, the information in this user guide applies to both endpoints unless otherwise indicated. The About This Guide section below lists the different sections in this user guide an
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FINDING YOUR WAY ABOUT YOUR ENDPOINT Your Model 8524/8525 endpoint is equipped with several features that allow you to perform various functions. These features are discussed on the following pages. Dialpad and Indicators EARPIECE LCD PANEL ENTER EXTENSION HEADSET JACK N NU UMBER MBER: : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 MSG START POWER END NEXT PREVIOUS LINE HOLD VOLUME FUNCTION MICROPHONE ® Inter-Tel Model 8524/8525 User Guide 3
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Liquid Crystal Display (LCD) ENTER EXTENTION Character Display NUMBER:_ F1 F2 F3 A left arrow ( ), F1, F2, F3, and right arrow ( ) _ _ _ _ _ _ 123 4 5_6 _ 7 _ 8 9 (available only in the Diagnostic Mode.) NOSVC BATT MSG Alarm Symbol: This feature is currently unavailable. Status Indicators: Line Indicators: dashes (_) and line numbers (1-9) STATUS LINE DESCRIPTION DESCRIPTION INDICATOR INDICATOR NOSVC You are outside of the cover- Off On hook or not in use. age area. Walk back into the On Li
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FINDING YOUR WAY Basic Button Functions BUTTON FUNCTION ACTION Power on PWR PWR Press and hold until double chirp Power off PWR Press and hold until single chirp Answer call START START Press Place call START Press , dial number END Hang up END Press Select line LINE START LINE Press , then press , and then select line number (1-9) VOL Adjust volume during call VOL Press while you are talking, to toggle between base volume level and a louder volume level Put call on hold HOLD HOLD Press
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MAINTENANCE AND DIAGNOSTICS The endpoints and chargers have been designed to withstand the wear and tear of nor- mal use. However, you should avoid dropping the endpoint or knocking it against hard surfaces. Carrying the endpoint in a holster or carrying case will help to protect it. There are no serviceable parts in the endpoints or the chargers. You should not open the endpoint case nor disassemble the chargers. Doing so will void your warranty. If you experience problems with your endpoint, a
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FINDING YOUR WAY BATTERY PACKS & HEADSET The following sections discuss the peripheral equipment used with the Model 8524/ 8525. Battery Packs The endpoint will need to have its battery pack recharged periodically. The standard rechargeable endpoint battery pack gives you two hours of talk time or 40 hours of stand-by time. Stand-by time is when the endpoint is turned on, but you are not using it. If you use your endpoint frequently, a 3.6V 800mAh Nickel Cadmium battery pack with twice the capac
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The Charging Stand It takes 12 to 14 hours to fully charge the battery in the Charging Stand, longer if the endpoint is not turned off while charging. If you have a High Capacity battery (NiMH, with a green label) you cannot charge it in the Charging Stand, you must use the Quick Charger. Turn your endpoint off before putting it in the charging stand. If placed correctly, the light on the charging stand will shine solid green. When you are not using your endpoint keep it turned off and in the st
