Summary of the content on the page No. 1
Deployment Guide for the
Polycom® CX300 Desktop Phone
R2 | August 2010 | 1725-32505-001 Rev. A
Summary of the content on the page No. 2
Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
Summary of the content on the page No. 3
About This Guide Thank you for choosing the Polycom® CX300 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 desktop phone to Microsoft® Office Communications Server 2007 R2 allows you to place and receive calls over your IP network connection. For more information on what’s new in Microsoft Office Communications Server 2007 R2, refer to http://www.microsoft.com/communicationsserver/en/us/whats-
Summary of the content on the page No. 4
Deployment Guide for the Polycom CX300 Desktop Phone iv
Summary of the content on the page No. 5
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Deploying Polycom CX300 Phone within a Microsoft Office Communications Server 2007 R2 Environment . . . . . . . . . . . .1 Setting Up the User’s System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Supported Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrative Tasks . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 6
Deployment Guide for the Polycom CX300 Desktop Phone vi
Summary of the content on the page No. 7
1 Deploying Polycom CX300 Phone within a Microsoft Office Communications Server 2007 R2 Environment The Polycom® CX300 desktop phone running Microsoft® Office Communicator Server 2007 R2 is an intelligent phone that is designed to get the most out of the Microsoft unified communication platform. The Polycom CX300 phone combines network voice, user-driven design, up-time reliability, quality audio, and the improved communication and collaboration of Microsoft® Office Communications Server
Summary of the content on the page No. 8
Deployment Guide for the Polycom CX300 Desktop Phone For the most up-to-date version of the Deploying Microsoft Office Communicator 2007 R2 documentation and the complete set of the Microsoft® Office Communications Server 2007 R2 online server and client documentation, see the Office Communications Server TechNet Library at http://technet.microsoft.com/en-us/library/dd250572%28office.13%29.aspx . Setting Up the User’s System Set up the following for your users have the users set it up themse
Summary of the content on the page No. 9
Deploying Polycom CX300 Phone within a Microsoft Office Communications Server 2007 R2 Environment rollup package dated April 2009 is installed on the computer. The “Please Upgrade…” message is always in English, regardless of the language most recently used in Microsoft Office Communicator. For troubleshooting information about Sign in and Please Upgrade display messages, refer to Understanding Display Messages on page 2-7. Administrative Tasks After ensuring that the system and software re
Summary of the content on the page No. 10
Deployment Guide for the Polycom CX300 Desktop Phone 4
Summary of the content on the page No. 11
2 Troubleshooting the Polycom CX300 Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom® CX300 desktop phone in a Microsoft® Office Communications Server 2007 R2 environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues. This chapter presents frequently asked questions and corrective actions for the Polycom CX300 pho
Summary of the content on the page No. 12
Deployment Guide for the Polycom CX300 Desktop Phone Issues When Getting Started With the Phone The phone is not recognized by the computer. Check the following: • The computer displays the message USB Hub Power Exceeded when the phone is plugged in. Connect the phone to a different USB port on the computer. Or, connect the phone to a USB hub that is connected to the computer, and powered by an external power supply. USB hubs without external power supplies are not supported by this phone. •
Summary of the content on the page No. 13
Troubleshooting the Polycom CX300 Phone Understanding Display Messages The phone display still shows the startup screen after I have connected it to the computer and waited more than a minute. The phone display shows “Sign in to Office Communicator” even when the phone is already connected to my computer. One or a combination of the following conditions might apply: • The phone might not be communicating with Microsoft Office Communicator 2007 R2 because the computer is in sleep mode. If you
Summary of the content on the page No. 14
Deployment Guide for the Polycom CX300 Desktop Phone • The user is accessing Microsoft Office Communicator 2007 R2 in a Remote Desktop session. Microsoft Office Communicator 2007 R2 voice features are not supported in remote desktop scenarios. Therefore, the user may see a Sign in message even when signed in to Office Communicator during a Remote Desktop session. • The connection to the network is lost. The phone display shows “Please Upgrade Office Communicator”. Check whether your compute
Summary of the content on the page No. 15
Troubleshooting the Polycom CX300 Phone • Check settings in the Sounds application of Control Panel in the Windows operating system. If the Sound is set to No Sounds, the phone will not give you a dial tone even if the speakerphone is turned ON. Change the sound setting to Windows Default. The same applies when the Windows computer speaker is set to zero or mute. Increase the speaker volume setting on the computer. • Test that you can hear a dial tone from the speaker. Place the handset on
Summary of the content on the page No. 16
Deployment Guide for the Polycom CX300 Desktop Phone Dialing rules and what can be done with Microsoft Office Communicator 2007 R2 when the computer is locked are set by the system administrator. See “Dialing rules” at http://technet.microsoft.com/en-us/library/dd425124%28office.13%29.aspx and How to Use the Polycom CX300 Phone When Computer is Locked on page 2-12. Problems during a call • I cannot hear the party I am calling. Check the following: — The phone’s microphone of the party you a
Summary of the content on the page No. 17
Troubleshooting the Polycom CX300 Phone • The party I am calling cannot hear me. Check the following: — Your phone's microphone is on Mute (the Mute button backlight is lit up). — The microphone, which is located on the lower-right corner of the phone, is pointed toward you and not blocked by other objects. — The microphone setting in Microsoft Office Communicator is set appropriately. To check, go to Tools in Microsoft Office Communicator, select Set Up Audio and Video, select the Polyco
Summary of the content on the page No. 18
Deployment Guide for the Polycom CX300 Desktop Phone • Another telephone device is connected to the same computer and selected as the default device for Microsoft Office Communicator. To change the device selected for Microsoft Office Communicator, go to Tools in Office Communicator, select Set Up Audio and Video, and select the Polycom CX300 phone from the applicable drop-down menus. • The speaker and microphone volume settings in the computer’s Windows operating system may be too low or m
Summary of the content on the page No. 19
Troubleshooting the Polycom CX300 Phone How to Use the Polycom CX300 Phone When Computer is Locked When the Polycom CX300 phone is not connected to Microsoft Office Communicator 2007 R2 (that is, the user are logged off), you can use the phone as an audio device only. When the phone is connected to a computer that is locked: • The phone can be set up so that users in the organization can make outgoing calls. • Redial and access to voice mail through the phone depends on how the rules for
Summary of the content on the page No. 20
Deployment Guide for the Polycom CX300 Desktop Phone 14 Draft 1
