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Quick Start Guide
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Vonage Device Motorola VT2542
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Before you begin ® 1. If you purchased your Vonage Device from a retail store, you must first activate your Vonage phone service. (You will need to provide the MAC ID on the bottom of the Vonage Device.) In the U.S., visit www.vonage.com/activate. In Canada, visit www.vonage.ca/activate. 2. If you received your Vonage Device in the mail from Vonage, your Vonage phone service has already been activated. 3. You also need a high-speed Internet connection, such as DSL or cable, to use Vonag
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Welcome ® to the Quick Start Guide for Vonage . Get ready to start saving money on your phone bill with Vonage – just follow these easy step-by-step instructions to set up your new Vonage device. Within minutes, you’ll be making phone calls with high-quality, low-cost Vonage phone service! If you have questions along the way, please go to the Troubleshooting Tips on page 9 or visit: www.vonage.com/help (U.S.) www.vonage.ca/help (Canada) 3 Easy Steps! Step 1: Identify the items you’ll need Step 2
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Step 1: Identify the items you’ll need ® from your Vonage Startup Kit. Locate your: • High-speed/broadband modem • Telephone • Ethernet cable that goes from your modem to your computer or router Vonage Device Base Support* Vonage Device Base Support* Black Power Cord Blue Cable Yellow Cable Black Power Cord Blue Cable Yellow Cable NOTE: Ensure you are using the power supply provided with the Vonage Device. Using the wrong power supply could result in damage to your equipment. 2 *Not required f
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Step 2: ® Set up your Vonage Device 1. Unplug your existing modem’s power cord. Leave your modem connected to your cable or DSL phone line that supplies your Internet connection. 2. Unplug the Ethernet cable that connects your modem to your computer or router. Unplug the cable from both your modem and your computer (or router). Note: In some instances the modem may be connected to the computer via a USB cord and USB ports. If so, disconnect the cord at both ends (modem and computer). Existin
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4. Connect one end of the blue cable to the Ethernet port on your modem. Connect the other end to the blue port labeled “Internet” on the back of the Vonage Device. Vonage Device 5. Connect one end of the yellow cable to the yellow port labeled “Ethernet 1” on the back of the Vonage Device. Connect the other end to the Ethernet port on your computer or router that you unplugged earlier. Vonage Device NOTE: If you unplugged a USB cord, do not attempt to plug the Ethernet cord into the USB port
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6. Now plug your modem’s power cord back into an electrical power outlet. NOTE: You should allow enough time for your modem to complete its start-up process. If you’re unsure about how long this takes, consult the manual that came with your modem. Typical modem start-up takes 60 seconds. 7. Next, using the power cord that came with your Vonage kit, plug the smaller end of the power cord into the circular power port on the back of the Vonage Device. Then, plug the larger end of the power cor
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If your Internet connection doesn’t work and you have a cable modem: 1. Unplug the modem for at least 60 seconds. If left off for less than 60 seconds, it might still “remember” old information that could prevent it from working properly. 2. If your Internet connection still does not work, you may need to register your Vonage Device with your cable provider. You will need the WAN MAC ID on the bottom of the Vonage Device. If your Internet connection doesn't work and you have a DSL modem: 1.
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Step 3: Connecting your phone 1. Plug a standard telephone cord into your phone. NOTE: If not done so already, disconnect phone cord from wall. 2. Plug the other end into the Green Phone 1 Port on the back of the Vonage Device. NOTE: Make sure the phone light is solid. Vonage Device This is what your setup should look like: Existing Computer Phone Modem (OR Router) Vonage Device 3. Pick up your handset. If you hear a dial tone, congratulations! You’ve set up your Vonage service correctly, and
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Wireless Networking ® Your Vonage Device is also a wireless router. The default name of your wireless network is ‘MOT-1-xx.’ To change the default settings and enable security encryption (highly recommended) see the VT2542 User Guide, located at www.vonage.com/vt2542 (U.S.) or www.vonage.ca/vt2542 (Canada). Note: The Vonage Device is a wireless B/G Router, with wireless turned on by default. This means that if you have a computer that’s wireless B or G, you can take advantage of your new Wi-Fi
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® How to read the lights on your Vonage Device: Power – When the power light stops blinking and is a solid green, this indicates that your Vonage Device has started up properly. Note that both the power light and the phone light must be solid in order to make a phone call. Internet – A solid light indicates connectivity to your router or network. Whenever there is activity, this light will blink. Ethernet – A solid light indicates connectivity to your computer(s). Whenever there is activity
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Troubleshooting Tips If your Internet connection doesn’t work: You can solve many installation issues by resetting all of your equipment: 1. First, power down in this order: a. Computer b. Router, if you have one c. Vonage Device d. Modem NOTE: Leave the modem unplugged for at least 60 seconds. (The 60 seconds is to ensure the modem doesn’t “remember” old information). Confirm that all cables are snapped firmly into place. 2. Turn the devices on one at a time in this order: a. Modem – Wait fo
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If your Internet connection works, but you don't hear a dial tone or a voice recording: 1. Be sure your phone is plugged in to the Green Phone Port 1 on the rear panel of the Vonage Device, and that it is disconnected from the wall jack that a traditional phone uses. 2. Reset all of your equipment as described on page 10. After you reset all your equipment, pick up your telephone handset to listen again for a dial tone. If you hear a voice recording instructing you to connect your phone to t
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® Your Vonage Web Account To go to your web account: Visit the Vonage website and enter your username and password into the customer login area. Your Vonage Dashboard gives you everything you need at your fingertips. • Account – Visit the Account section to make changes to your personal and credit card information. • Features – You can make changes to a wide range of services in the Features section. • Voicemail – Check and manage your Voicemail account. • Billing – Get real-time informatio
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911 Dialing: Activate 911 Dialing to be sure that emergency personnel can respond quickly to your call for help! You can easily update your street address at any time through your Vonage Web Account. Enjoy your Vonage Digital Phone Service! If you have any questions please visit: www.vonage.com/help (U.S.) or www.vonage.ca/help (Canada) If you’re still having trouble, please call: 1-Vonage Help (866-243-4357) U.S. or 1-877-272-0528 Canada Vonage 911 service operates differently than traditiona
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Enjoy! SYSTEM REQUIREMENTS • High-speed broadband Internet connection, such as Cable or DSL • A valid Vonage account • If you purchased your Vonage Device at a retail location, make sure to first activate your device at www.vonage.com/activate. In Canada, visit www.vonage.ca/activate. Please wait 30 minutes before checking for a dial tone P/N 530621-001 MOTOROLA and the Stylized M logo are registered in the U.S. Patent & Trademark Office. WK080304 All other product or service names are prop
