Bose SLEEPBUDS-II user manual

User manual for the device Bose SLEEPBUDS-II

Device: Bose SLEEPBUDS-II
Category: Uncategorized
Manufacturer: Bose
Size: 1.38 MB
Added : 7/25/2023
Number of pages: 33
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Bose SLEEPBUDS-II - Support and Troubleshooting

Can you use Bose Sleepbuds 2 without phone?

No, the Bose Sleepbuds II require the use of a phone or tablet to function. They need to be paired with the Bose Sleep app, which provides various features like selecting soundscapes, controlling volume, setting alarms, and managing sleep data.

How do I connect my Bose Sleepbuds 2 to Bluetooth?

1. Open the Bose Sleep app on your device.
2. Open the lid of the charging case, that your Sleepbuds are placed in. Make sure the Sleepbuds are inside the case.
3. In the Sleep app, tap ‘connect’, and follow the instructions on the screen.
4. Once your Sleepbuds appear on the 'available device' list on your Sleep app, tap on them to make a connection.
5. Leave the Sleepbuds in the case until the connection is successful. After they are connected, you can remove them from the charging case.
NOTE:
If your Sleepbuds are not shown in the 'available device' list, remove the Sleepbuds from the case and place them back in. This might help your device to detect the Sleepbuds.
You also need Bluetooth to be turned on, in your device's settings.
The range of the Bluetooth connection might vary depending on the environment. It is best to keep your Sleepbuds close to your device for an uninterrupted connection.
If you are having multiple issues with the connection, try resetting your Sleepbuds and device.

Why is one of my Sleepbuds not connecting?

If one of your Sleepbuds is not connecting, there could be a few possible reasons and troubleshooting steps you can try:
1. Make sure the Sleepbud is properly seated in the charging case: Check if the charging pins on the Sleepbud and those in the case are properly aligned. Clean the charging contacts on both the Sleepbud and the case to ensure a good connection.
2. Ensure the Sleepbud is charged: If a Sleepbud is not connecting, it might be due to low battery power. Make sure the Sleepbud is charged by placing it in the charging case, and verify that the charging lights are blinking or solid.
3. Check Bluetooth settings: Ensure that the Sleepbud is properly paired with your device. Open the Bluetooth settings on your device and look for the Sleepbud's name. If it is connected, try disconnecting and reconnecting it. If it doesn't appear in the list, reset the Sleepbuds (by pressing and holding the button on the charging case until the status lights flash amber) and then try to pair it again.
4. Restart your device: Sometimes, issues with connection can be resolved by restarting the device they are connected to. Try restarting your smartphone or tablet and then attempt to connect the Sleepbud again.
5. Update the Bose Sleep app and firmware: Ensure that you have the latest version of the Bose Sleep app installed on your device. Additionally, if there is a firmware update available for your Sleepbuds, install it to enhance the stability and connectivity.
If the issue persists even after trying these troubleshooting steps, it may be best to contact Bose customer support for further assistance, as they can provide more specific guidance for your situation.

How do I reset my Bose Sleepbuds 2?

To reset your Bose Sleepbuds II, follow these steps:
1. Make sure the Sleepbuds are inside their charging case.
. Connect the charging case to a power source using the provided USB cable.
3. Open the Bose Sleep app on your mobile device and make sure it is connected to your Sleepbuds.
4. Tap on the Sleepbuds symbol in the lower-right corner of the app.
5. Scroll down to find the "Product Details" section and tap on "Advanced Settings."
6. Select "Factory Reset" and follow the on-screen instructions.
Once the reset process is complete, your Sleepbuds II will return to their factory settings.
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