Oral-B GENIUS-X user manual

Yes, the Oral-B Genius X toothbrush has an accompanying app called the Oral-B app. The app can be downloaded to your smartphone and connects to the toothbrush via Bluetooth to provide real-time feedback and guidance during your brushing routine. It tracks your brushing habits, provides personalized coaching, and allows you to set goals and view your progress over time.

There could be several reasons why your Oral-B toothbrush is not connecting to the smart guide. Here are a few troubleshooting steps you can try:
1. Ensure that the smart guide is turned on and the batteries are fully charged. If the device has been idle for some time, try replacing the batteries.
2. Verify that your toothbrush and the smart guide are within the compatible range for Bluetooth connectivity. They should be within close proximity to establish a connection.
3. Make sure that there are no obstacles or interference between the toothbrush and smart guide which might hinder their Bluetooth connection. Move any potential obstacles out of the way.
4. Check if the toothbrush and smart guide are both properly paired. Follow the instructions in the user manual of your toothbrush and smart guide to initiate and complete the pairing process.
5. It's possible that the firmware of your toothbrush or the smart guide may require an update to ensure compatibility. Refer to the manufacturer's website or contact customer support for possible firmware updates.
6. If none of the above steps work, consider resetting both the toothbrush and the smart guide to their default settings. Again, refer to the user manual or contact customer support for detailed instructions.
If you have tried all the troubleshooting steps and are still unable to connect the toothbrush to the smart guide, it's recommended to reach out to the manufacturer's customer support for further assistance.