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® ®
®
ADMINISTRATORS GUIDE
SoundStation IP 3000 - 3Com NBX
Administrators
Guide
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Table of Contents Introduction .......................................................................................................... 1 Overview .............................................................................................................. 1 Typical Deployment ............................................................................................. 1 Features .............................................................................................................. 2
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Introduction This Administrator’s Guide outlines the This guide is for System Administrators key features of the SoundStation IP or Network Administrators who will 3000 - 3Com NBX conference phone deploy and support this product in their and gives step-by-step instructions for networks. To use this guide, you should installation and configuration. have a working knowledge of the 3Com NBX system. Overview The SoundStation IP 3000 - 3Com NBX has been specifically designed to work with 3Com
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Features This section provides a brief overview of the characteristics and features of the SoundStation IP 3000 - 3Com NBX. Frequency response of Conference 300 Hz to 3500 Hz Redial Full Duplex/Echo Cancellation, Call Transfer Clarity® by Polycom DTMF (Dual-Tone Multi-Frequency) Silence Suppression Real-time Call Statistics Comfort Noise Generation Locally managed configuration options User-Selectable Ringer tones Local Sp
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Preparing For Installation Pre-Installation Information Collect the following information before installing the SoundStation IP 3000 - 3Com NBX: Layer 2 Mode Layer 3 Mode Using DHCP Layer 3 Mode Using Static IP None IP address of the NBX IP address of the Phone IP address of Router IP address of the DNS Server (if used) Domain Name (if used) DHCP Server Configuration If using the Sound Station IP 3000 - 3Com NBX in Layer 3 Mode using DHCP, ensure that the following DHCP options are configu
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Installation The SoundStation IP 3000 - 3Com NBX ships with the following items. SoundStation IP 3000 - 3Com NBX One 6 Foot Long Ethernet Cable One Power Cord Installation Instructions and Users Guide One Power Interface Module One 25 Foot Long RJ45 Keyed Cable Quick Reference Card Warranty Card One Power Brick Figure 2 - Connect the SoundStation Connecting the SoundStation IP 3000 - 3Com NBX IP 3000 - 3Com NBX as follows: PIM 1 Place the SoundStation IP 3000 - 3Com NBX on a table in a noi
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Configuration SoundStation IP 3000 - 3Com NBX User Administrator configuration is managed locally at the phone using the LCD display the keypad. Administrative privileges are obtained The system offers two levels of through a login process that requires an configuration privileges: administrative password. User Accessible Configuration Options Users have limited access to the phone’s configuration. Specifically, users only have access to the speed dial, contrast and ringer settings. I
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Local Configuration MAIN MENU Access Local Speed Dials Check Voice Mail Call Pickup Call Park Do Not Disturb Fwd Calls to Voice Mail Flash Hook Local Functions Program Speed Dials Settings Admin Setup System Information Contrast Network Setup Language Ringer DHCP Enable/Disable IP Address IP Mask Router IP Address Domain To enter the Administration DNS Configuration menu: NCP MAC DHCP NCP IP 1 Press the Menu hardkey User Defined NCP IP 2 Select Local Functions TFTP Use Alt TFTP 3 Select Admin S
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Summary of Configuration Data Parameter User Administrator Available Default Comment Controlled Controlled Options Value DHCP N Y Enable/Disable Enable - IP Address N Y - - See Note IP Mask N Y - - See Note Router1 N Y - - See Note Domain N Y - - - DNS N Y - - - NCP Mac N Y - - - DHCP NCP IP N Y - - - User Defined NCP IP N Y - - - TFTP Server N N - - Obtained from DHCP Use Alternate TFTP N Y Y/N N - Alternate TFTP N Y - - - Server - - - - - Ethernet Port Configuration N Y Auto, 100-FDX, Auto
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Restoring Default Configuration 1 Press the Menu Key. 5 In the Admin Menu scroll down and choose Restore Defaults. Press Select. 2 Scroll down to the Local Functions and press Select. 6 A message will appear requesting a confirmation of the action. 3 Scroll down to Admin Setup and press Select. 7 Press Confirm. SoundStation IP 3000 - 3Com NBX will restore the 4 Enter the Administrator Password configuration and automatically restart. (default is #) ** Upgrading the Firmware The SoundPoint
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Managing the SoundStation IP 3000 - 3Com NBX On the NBX System Adding, removing or modifying a SoundStation IP 3000 – 3Com NBX telephone to the NBX system, is done using the NBX NetSet utility. There are two methods for Adding new telephones to the system: The simplest and most common method If Auto Discovery is disabled, new is Auto Discovery. When Auto SoundStation IP 3000 – 3Com NBX Discovery is enabled, a new telephones must be configured using SoundStation IP 3000 – 3Com NBX Manua
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Appendix: A Restarts The SoundStation IP 3000 - 3Com NBX will restart under the following conditions. After certain configuration changes (i.e. Changing DHCP/Static IP Mode or the Router IP address). Special Features SoundStation IP 3000 - 3Com NBX recognizes several special key sequences that are not available through the regular user interfaces to allow special features to be invoked. The following describes the commands that may be entered from the keyboard. Keyboard Command
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Appendix B: Start Up When the SoundStation IP 3000 - 3Com NBX Power On is powered up, it will follow the Start-Up Sequence illustrated in the associated diagram. Load Software From FLASH Yes NBX Found At Layer 2 No No DHCP Yes/No Yes Get Params From DHCP Phone Retries No NBX Found At Registration With Layer 3 NBX Server Upgrade (If Necessary) Phone Registers And Is Ready for Use 11 Appendix B: Start Up SoundStation IP 3000 - 3Com NBX Administrators Guide
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Appendix C: Troubleshooting Below are some suggestions for troubleshooting the phone. LCD/LED Not On ’Starting Application, Please Wait’ Message Make sure the SoundStation IP 3000 - Never Goes Away 3Com NBX is plugged in properly and Message Never Goes Away Software on power is applied. the SoundStation IP 3000 - 3Com NBX needs to be reloaded. Initiate an update ‘Obtaining IP’ Address by restarting the phone (if set for Auto Message Never Goes Away Configuration) or manually by going
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Appendix D: Status Messages This section summarizes the messages that are displayed on the SoundStation IP 3000 - 3Com NBX. Message Phone State Notes Polycom, Inc. Copyright 2001 About 15 seconds after power up Initialization in Progress After Power up and during boot load This message will be displayed while the boot code is loading. A bong will also be heard before the actual DHCP Discovery process is started. Waiting for NCP Searching for NBX Call Processor The phone is working in La
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Technical Support in the United States Internet http://www.polycom.com/support Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ® ® Polycom , SoundStation , and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. ©2001 Polycom, Inc. All Rights Reserved. 3810-07140-001 RevC
