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K
Service Source
PowerBook 3400c/
PowerBook G3
PowerBook 3400c/180, 3400c/200, and
PowerBook G3
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K Service Source Hot Issues PowerBook 3400/G3
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Hot Issues Overview - 1 Overview This chapter is designed to highlight unique or high- priority product issues that you should be aware of before servicing the PowerBook 3400 and PowerBook G3. This chapter alerts you to important issues and provides links to other areas in the manual where more complete information can be found. This chapter is not intended to replace other parts of this manual; it merely provides a pointer to pertinent information in those chapters. The date the Hot
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Hot Issues PowerBook 3400: Modem Driver Update - 2 PowerBook 3400: Modem Driver Update Issue: Customers may report one of the following problems with their PowerBook 3400 modem: 1 The modem will not reset following a disconnect. I sometimes have to wait 10 to 30 minutes before I can reconnect to my service provider. Does this happen because the modem is too hot? 2 When uploading a file using z-modem protocol I often get multiple errors and my computer freezes or I get a system error
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Hot Issues PowerBook 3400: Modem Driver Update - 3 Solution: These problems are not heat-related. To address these situations, Apple has released a modem driver update. Since many users believed these issues were heat-related, they have had many dealers replace these modems. This driver should resolve the issues and prevent needless hardware replacement. The Modem Driver update is posted at the Apple Software Updates site. Apple Software Updates can be found on the Service Source Co
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Hot Issues PowerBook 3400: Modem Driver Update - 4 PB 3400 Modem Driver Update.img PB 3400 Modem Driver Update Info The software is in the form of a disk image and requires Disk Copy 6.1 (or later) or Disk Image Mounter (or later). These can be downloaded from the Utilities folder under Macintosh in the path listed above. The Info article provides installation instructions. Unsupported software is provided for customers to download and use, but it is at your own risk. Ap
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Hot Issues PowerBook 3400: Display Cable Gasket Installation (8/97 and PowerBook 3400: Display Cable Gasket Installation (8/97 and 10/97) Issue: The display cables on some PowerBook 3400 computers have been working loose from their logic board connections. The customer-reported symptoms related to this issue include no display image or backlight while the computer is running. Solution: The solution in the 8/97 Hot Issue was to install a foam gasket to the underside of the brigh
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Hot Issues PowerBook 3400: Battery Gasket Installation (8/97) - 6 and speaker grill, part number 922-2488. All service grills come with the foam gasket installed. PowerBook 3400: Battery Gasket Installation (8/97) Issue: A small number of PowerBook 3400 computers running on battery power have unexpectedly shut down when jostled or when pressure was applied to the battery area. The problem is due to intermittent battery contact. Solution: If a PowerBook 3400 exhibits the above p
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Hot Issues PowerBook 3400: Battery Gasket Installation (8/97) - 7 customers and can order the kit as service part number 076-0706. The installation is a warranty repair. For instructions on installing the Battery Gasket, see “Battery Gasket Installation” in the Additional Procedures chapter of this manual.
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K Service Source Basics PowerBook 3400c/PowerBook G3
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® Basics Product Overview - 1 Product Overview PowerBook 3400c The PowerBook 3400c computer is an all-in-one notebook with several features that greatly increase its performance. Its 603e microprocessor runs at a clock frequency of 180, 200 or 240 MHz. In addition to the 256K L2 cache, the PowerBook 3400c comes with 16 MB of RAM and is upgradeable to 144 MB.
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Basics Product Overview - 2 The system includes a 1, 2, or 3 GB hard drive, optional CD- ROM drive, and standard 1.44 MB floppy drive. And, with its 12.1" display, the screen is larger than previous PowerBook displays. PowerBook G3 The PowerBook G3 is based on the PowerBook 3400c, but due to its 250-MHz PowerPC G3 processor, L2 backside cache, and improved bus speed, the PowerBook G3 is approximately twice as fast as the 240-MHz PowerBook 3400c. The PowerBook G3 also includes more
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Basics System Configurations - 3 System Configurations The PowerBook 3400c and G3 come in these configurations: PowerBook 3400c/180 (February ‘97) • Processor: 180-MHz PowerPC 603e • RAM: 16 MB • Drives: 1 GB hard drive; 1.44 floppy drive; optional 6x CD-ROM drive • Display: 12.1-inch SVGA PowerBook 3400c/200 (February ‘97) • Processor: 200-MHz PowerPC 603e • RAM: 16 MB • Drives: 2 GB hard drive; 1.44 floppy drive; 6x CD-ROM drive • Display: 12.1-inch SVGA • Mo
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Basics System Configurations - 4 PowerBook 3400c/240 (March ‘97) • Processor: 240-MHz PowerPC 603e • RAM: 16 MB • Drives: 3 GB hard drive; 1.44 floppy drive; 12x CD- ROM drive • Display: 12.1-inch SVGA • Modem: EtherNet/modem card PowerBook G3 (November ‘97) • Processor: 250-MHz PowerPC G3 • Cache: L2 backside cache • RAM: 32 MB • Drives: 5 GB hard drive; 1.44 floppy drive; 20x CD- ROM drive • Display: 12.1-inch SVGA • Modem: EtherNet/modem card
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Basics Repair Strategy - 5 Repair Strategy Service the PowerBook 3400c and PowerBook G3 through module exchange and parts replacement. Customers can request on-site service from an Apple Authorized Service Provider Plus (AASP+) Apple Assurance (US only), or request a courier through the Apple Canada Technical Answerline (Canada only). They can also choose carry-in service from an AASP. Ordering Apple Service Providers planning to support the computer systems covered in this manual
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Basics Repair Strategy - 6 Large businesses, universities, and K-12 accounts must provide a purchase order on all transactions, including orders placed through the AppleOrder (US only) or ARIS (Canada only) system. USA Ordering US Service Providers not enrolled in AppleOrder may fax their orders to Service Provider Support (512-908- 8125) or mail them to Apple Computer, Inc. Service Provider Support MS 212-SPS Austin, TX 78714-9125 For US inquiries, please call Service Provider Support
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Basics Repair Strategy - 7 Canadian Ordering Canadian Service Providers not enrolled in ARIS may fax their orders to Service Provider Support in Canada (1-800-903-5284). For Canadian inquiries, please call Service Provider Support at 905-513-5782 and select option #3.
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Basics Warranty/AppleCare/ARIS - 8 Warranty/AppleCare/ARIS US Only The PowerBook 3400c and PowerBook G3 are covered under the Apple One-Year Limited Warranty. The AppleCare Service Plan is also available for these products. Service Providers are reimbursed for warranty and AppleCare repairs made to these computers. For pricing information, refer to “Service Price Pages.” Canada Only The PowerBook 3400c and PowerBook G3 are covered under first-year AppleCare. The Extended AppleCar
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® Basics View of Front and Right Side - 9 View of Front and Right Side Volume Control The front of the computer Sleep Indicator includes the following: Microphone stereo speakers, volume control, brightness control, sleep indicator, and Stereo Speakers microphone. The right side includes the battery, security slot, Brightness Control Floppy Drive expansion bay drive light, Expansion Bay Drive Light and floppy drive. Security Slot Battery
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Basics View of Rear and Left Side - 10 View of Rear and Left Side The rear panel includes the Stereo Speaker infrared window, reset Sound button, and these ports: Output expansion, printer/external Port modem, SCSI, video, and Sound Input power adapter. Port Infrared Two PCMCIA Window card slots The left side includes a Expansion Port PC Card stereo speaker, two PC card Reset Button Eject Buttons (PCMCIA) slots, PC card Printer/External ADB Port eject buttons,
