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Maintenance and Service
Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Document Part Number: 333954-005
October 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
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© Copyright 2003, 2004, 2006 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without
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Contents 1 Product Description 1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16 1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–17 1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–18 1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . .
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Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–9 3.4 Miscellaneous Cable Kit Components . . . . . . . . . . 3–10 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–11 3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13 3.7 Sequential Part Number
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Contents 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11 5.5 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12 5.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 6 Specifications A Connector Pin Assignments B Power Cord Requirements CScrew Listing Index vi Maintenance and Service Guide
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1 Product Description The HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation offer advanced modularity, an Intel® Pentium® M processor with 64-bit architecture, an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory, and extensive multimedia support. HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Maintenance and Service Guide 1–1
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Product Description 1.1 Models Notebook model information is shown in Tables 1-1 through 1-3. Configuration code LY2Z applies to all models of the HP Compaq nc8000 Business Notebook. Configuration code MDBZ applies to all models of the HP Compaq nw8000 Mobile Workstation. Table 1-1 HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions Key Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX 12 3 4 5 6 7 8 9 10 Key Description Options 1 Brand/Series C = HP Compaq
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Product Description Table 1-1 HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions (Continued) Key Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX 12 3 4 5 6 7 8 9 10 Key Description Options 7 Integrated G = Combination b = 802.11b communication/ modem + d = 802.11a/b/g wireless device GB NIC g = 802.11a/b + N = None Bluetooth® i = 802.11b + Bluetooth j = 802.11g + Bluetooth k = 802.11a/b + Bluetooth m = 802.11a/b/g + Bluetooth p = Bluetooth 8 RAM 10 = 1
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Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models These HP Compaq nc8000 Business Notebook models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, lithium ion (Li-Ion) battery pack ■ 3-year warranty on parts and labor Cnc8000 P 170 U5 60 Y Gm 51 P Asia Pacific DQ617A UUF Japan DQ617A ABJ Belgium DQ617A UUG The Netherlands DQ617A ABH Denmark DQ617A ABY Norway DQ617A ABN France DQ617A ABF Portugal DQ617
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Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) These HP Compaq Business Notebook nc8000 models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 64-MB discrete video memory ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and labor Cnc8000 P 170 X5 60 W Gm 51 P French Canada DH918U ABC United States DH918U ABA Cnc8000 P 160 S5 40 W Gj 51 2 Belgium DJ242A UUG The Netherlands DJ242A ABH Denmark DJ242A ABY Norway DJ242A
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Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 P Asia Pacific DN889A UUF Latin America DN889A ABM Australia DN889A ABG The Netherlands DN889A ABH Belgium DN889A UUG Norway DN889A ABN Brazil DN889A AC4 People’s DN889A AB2 Republic Czech Republic DN889A AKB of China Denmark DN889A ABY Poland DN889A AKD Europe DN889A ABB Portugal DN889A AB9 France DN889A ABF Russia DN889A ACB French Canada DN889A ABC Saudi Arabia DN889A ABV Germany D
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Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 2 Asia Pacific DN890A UUF Latin America DN890A ABM Australia DN890A ABG The Netherlands DN890A ABH Belgium DN890A UUG Norway DN890A ABN Brazil DN890A AC4 People’s DN890A AB2 Republic Czech Republic DN890A AKB of China Denmark DN890A ABY Poland DN890A AKD Europe DN890A ABB Portugal DN890A AB9 France DN890A ABF Russia DN890A ACB French Canada DN890A ABC Saudi Arabia DN890A ABV Germany D
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Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 RP 150 U5 60 W Gj 51 P Europe DU250S#ABB Cnc8000 RP 150 X5 40 D Gi 25 P People’s Republic DT818P#AB2 of China Cnc8000 RP 150 X5 40 D Gp 25 2 Belgium DJ244A#UUG Norway DJ244A#ABN Czech Republic DJ244A#AKB Poland DJ244A#AKD Denmark DJ244A#ABY Portugal DJ244A#AB9 Europe DJ244A#ABB Russia DJ244A#ACB France DJ244A#ABF Saudi Arabia DJ244A#ABV Germany DJ244A#ABD Slovenia DJ244A#AKN Greece DJ244A#AB7 Spain DJ244A
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Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 RP 150 X5 40 W Gi 25 P People’s Republic DT819P#AB2 of China Cnc8000 RP 150 X5 60 W Gb 25 P Taiwan DT815P#AB0 Cnc8000 RP 150 Y5 40 D Gb 25 P People’s Republic DS814P#AB2 of China Cnc8000 RP 150 Y5 40 W Gi 51 P People’s Republic DT817P#AB2 of China Cnc8000 RP 150 Y5 60 W Gi 51 P United States DH936U#ABA French Canada DH936U#ABC Cnc8000 RP 150 Y5 60 W GN 51 H Europe DU256S#ABB Cnc8000 RP 150 Y5 60 W Gb 51 P
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Product Description Table 1-3 HP Compaq nw8000 Mobile Workstation Models These HP Compaq nw8000 Mobile Workstation models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ TPM security card ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and labor Cnw8000 P 170 U5 60 Y Gd 10 P Asia Pacific DU536P UUF People’s DU536P AB2 Australia DU536P ABG Republic of China Hong Kong DU536P AB5 Taiwan Japan DU536P ABJ DU536P AB0 Korea DU
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Product Description Table 1-3 HP Compaq nw8000 Mobile Workstation Models (Continued) These HP Compaq nw8000 Mobile Workstation models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and labor Cnw8000 P 170 U5 60 Y Gd 10 P Australia DU535P ABG People’s DU535P AB2 Hong Kong DU535P AB5 Republic of China Japan DU535P ABJ Taiwan Korea DU535P AB1 DU535P AB0 Cnw8000 P 170 U5 60 Y G
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Product Description Table 1-3 HP Compaq nw8000 Mobile Workstation Models (Continued) Cnw8000 P 170 U5 60 W Gm 51 P Asia Pacific DU534P UUF Cnw8000 P 170 U5 60 W Gd 10 P Asia Pacific DU535P UUF Japan DU529P ABJ Cnw8000 P 170 U5 60 W Gd 10 2 Japan DU530P ABJ Cnw8000 P 170 U5 60 W Gd 51 P Japan DU531P ABJ Cnw8000 P 170 S5 60 W Gk 51 P Europe DQ556A ABB Japan DQ556A ABJ France DQ556A ABF United Kingdom DQ556A ABU Germany DQ556A ABD United States DQ556A ABA Italy DQ556A ABZ Cnw8000 P 170 X5 60 W Gm 5
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Product Description Table 1-3 HP Compaq nw8000 Mobile Workstation Models (Continued) Cnw8000 P 170 U5 60 W Gg 51 P Belgium DJ294A UUG Spain DJ294A ABE Europe DJ294A ABB Sweden DJ294A AK8 France DJ294A ABF Switzerland DJ294A UUZ Germany DJ294A ABD United Kingdom DJ294A ABU Italy DJ294A ABZ Cnw8000 P 160 S5 40 W Gn 51 P French Canada DH920U ABC United States DH920U ABA 1.2 Features ■ Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors, all with 1024-KB L2 cache and 400-MHz processor side bus
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Product Description ■ Integrated Secure Digital (SD) Memory Card flash media slot ■ Integrated 10/100/1000 BASE-T Ethernet local area network (LAN) NIC with RJ-45 connector ■ Integrated wireless support for Bluetooth® LAN and Mini PCI 802.11a/b/g LAN devices ■ Support for fixed optical drive and MultiBay device ■ Support for two Type II/Type III PC Card slots (one integrated) with support for both 32-bit (CardBus) and 16-bit PC Cards ■ External 65-W AC adapter with power cord ■ 8-cell Li-Ion
