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Remote Monitoring
Setup Guide
QS SERIES DVR MODELS
PC with Windows
Operating System
iPhone Android
BlackBerry*
* Select Models
Setup Guide for Remote Internet and Smartphone Monitoring,
MyQ-See DDNS, and Email Notification
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About this Manual This remote monitoring guide contains information extracted from the user’s guide and presents it in this smaller document for your convenience. and was accurate at the time it Thank You for Choosing a Q-See Product! was completed. However, because of our ongoing effort to constantly improve our products, All of our products are backed by a conditional service warranty covering all hardware for 12 additional features and functions may have been added since that time and on-
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4. MOBILE SURVEILLANCE 33 TABLE OF CONTENTS 4.1 Enabling mobile surveillance 33 1. REMOTE ACCESS 6 4.2 Mobile surveillance software 34 Android 34 1.1 Connecting your DVR to a Network 6 BlackBerry 37 Before you get started 6 iPhone and iPad 39 Obtaining an IP address 7 Symbian Operating System 41 Static IP 9 Windows Mobile 44 1.2 Opening Ports 10 UPnP 10 Q-SEE PRODUCT WARRANTY 47 DMZ 11 Questions or Comments? Contact Us 48 Confirming that ports are opened 12 1.3 Connecting via a modem 12 PPPOE 12
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OBTAINING AN IP ADDRESS CHAPTER 1 REMOTE ACCESS Each device on a network - both a LAN or the Internet - has a specific IP address. This address is what allows different devices on the network to communicate with each other. Your In order to access your DVR remotely, you must connect it to a router or a modem. Using QS-series DVR displays its IP address in the Network Setup window. a router allows you to connect to your DVR from other computers on your LAN (Local Area Network) in addition to
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STEP 4. Make sure that DHCP is STATIC IP NETWORK SETUP selected in the drop down menu at The first number you wrote down, the DVR’s IP address, is what you can use to access your TYPE DHCP a the top (item “a”). If it is not, select DVR while you are on the same network. This address can be entered into a Windows MEDIA PORT 09000 WEB PORT 00080 it, click Apply and then Exit before Explorer browser as you would a regular web address. See Chapter 2 Remote Monitoring IP ADDR 196.281.941
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1.2 OPENING PORTS DMZ If you wish to access your DVR outside of your local network, you will need to configure your DMZ stands for Demilitiarized Zone and is a way to instruct your router to allow data to pass router to allow data to pass through its firewall using specified ports. This is referred to as to and from the ports you specify. Most current models of routers feature DMZ. Port Forwarding and does not constitute a security risk for your network as it only allows for specific communic
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CONFIRMING THAT PORTS ARE OPENED 1.4 ACTIVATING DNS (DOMAIN NAME SERVER) Whether you used UPnP or DMZ to open your ports, you should confirm that they have Once you have completed the previous sections, you are able to operate your DVR remotely. been opened without being blocked by going to www.canyouseeme.org using a computer However, in order to activate features such as the ability to send e-mail alerts from your connected to the same router as the DVR. system as well as being able to acces
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1.5 SETTING UP DYNAMIC DOMAIN NAME SERVICE 1.6 RESOLVING CONNECTION ISSUES This is an optional step which allows you to take advantage of Dynamic Domain Name There are several hardware-related situations which can prevent the DVR’s port from being Service, or DDNS. Not to be confused with DNS in the previous section, DDNS allows you to properly forwarded. The presence of multiple routers or the routers not featuring UPnP or enter a conventional web address when remotely logging into your DVR f
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STEP 5. Click on CHECK NOW to SETTING UP DMZ IN ROUTER 2 detect how many Routers are in the STEP 1. Login into Router 1 by putting network. the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-17 where the IP address of Router 1 is 192.168.0.1 STEP 2. Find the status page on the router settings that shows the WAN/ Internet IP address and write it down this WAN IP address. STEP 3. Log into the Router 2 by putting the IP of Router 2 into the Interne
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CHAPTER 2 REMOTE MONITORING STEP 4. Select the desired user account. 2.1 ACCESSING YOUR DVR REMOTELY Once you have configured the network settings on the DVR to match those on your router and STEP 5. Select Turn User Account forwarded the ports needed by the DVR to enable remote access over the Internet, you will be Control on or off ready to remotely view your cameras using a webcam program based on an ActiveX control. For this to work, you will have to enable the ActiveX control options t
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STEP 11. Click the Custom level… Setting Up ActiveX Control button. STEP 1. Open Internet Explorer STEP 2. Click on Tools PICTURE 2-8 STEP 3. Select Internet Options in the pull-down menu PICTURE 2-12 STEP 12. Pull down the “Reset to:” menu button and select Low PICTURE 2-9 STEP 4. Click on the Security Tab STEP 5. Select Trusted Sites STEP 6. Click on the Sites button PICTURE 2-10 STEP 7. Uncheck the “Require server verification (https:) for all sites in this zone” button. STEP 8. Type the
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2.2 REMOTE MONITORING The system features a built-in browser-based software that allows you to access your system STEP 13. Click the Reset button remotely over your local area network (LAN) or over the Internet using Internet Explorer®. STEP 14. Click “Yes” when asked, “Are you sure you want to change the setting for this zone?” STEP 15. Click OK STEP 16. Click Apply STEP 17. Click OK STEP 18. Close Internet Explorer PICTURE 2-14 You are now ready to access the DVR using Internet Explorer. P
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Live Viewing Controls THE LIVE VIEW WINDOW After logging in, the Remote Surveillance main screen will appear in your browser. • Click LIVE at the top of the main screen. • Click the display mode icons to view the main screen in single-channel, quad, or split-screen configurations. You can also double-click a channel at any time to view it in single-channel. • Click to show or hide all the channel windows. • Click to start/stop manual recording to your PC on ALL channels. For more details see
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PLAYBACK PTZ CONTROL Use the Playback menu to search and playback recorded video on your system. You must have a PTZ camera (not included) connected to the system in order to use the PTZ controls. NOTE! When playing back video files online, you can only view a single Controlling a PTZ Camera camera at a time. • Select the channel of the connected PTZ camera(s). • Click the navigation arrows to pan and tilt the camera. • Click + /- to control zoom, focus, and iris. • Enter presets. • Click
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SEARCH REMOTE BACKUP Use the calendar and drop-down menus to search for recorded video on your system. You can backup recorded video files from your system to your PC using the Replay menu in the remote surveillance software. • Click < > to change the month on the To backup files remotely: calendar. Dates with recorded video data will STEP 1. Click REPLAY at the top of the main screen. appear in bold. STEP 2. Select a date(s) on the calendar and click REFRESH. • Click the date. Recorded video
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Network REMOTE SETUP Use the Setup tab to configure the settings of your system from a remote location. If the Main Click to access setup interface; Menu is open on the system, you will not be able to make changes to the system from the the parameter settings are the same as on remote location. the DVR. Opening Remote Setup Click SETUP at the top of the main screen. The Remote Setup menu features the following tabbed options: Record, Alarm, PTZ, Network, Setting, Host Info PICTURE 2-28 Cl
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CHAPTER 4 CHAPTER 3 E-MAIL NOTIFICATION MOBILE SURVEILLANCE 4.1 ENABLING MOBILE SURVEILLANCE The system can send an email notification with a JPEG snapshot for triggered events on the You can access your DVR from your cellular phone running Windows Mobile Pro (6.0 or system. Selecting Email Setup in the Alarm Setup menu will open the Email Setup menu. later), Symbian (S60 3rd or later), Android, Blackberry (Curve 8900, Bold 9700, Tour 9630), or Your DVR will need to be connected to the Inter
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4.2 MOBILE SURVEILLANCE SOFTWARE STEP 7. Go to your phone and install ANDROID Meye by clicking on the Install button on the screen. STEP 1. Insert the CD that comes with your DVR into your computer. STEP 2. Plug your phone into your computer using a USB cable. STEP 3. Open up your sync software for your phone. PICTURE 4-7 PICTURE 4-3 STEP 4. After clicking on the Application STEP 8. Once installed, click on Open to installer (Red box in Picture 4-3), access the program. the installer wi
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BLACKBERRY Settings System requirements: Smartphone OS: 5.0 or 6.0 Clicking on the gear icon will take you to the Your phone must support H264 video. setup window. Address: The DVR’s public IP address Installation or DDNS The needed software files, MEye.cod and MEye.alx can be found on the disk that comes with Port: DVR’s port server setting (100 by your DVR. default) User ID: The same User Name used on the DVR STEP 1. Connect the BlackBerry to your Password: The same User Password P
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IPHONE AND IPAD System requirements: STEP 6. Remove the USB Cable and go iPhone or iPad with at least 800KB of free space. the Download Menu on your phone. STEP 1. Open your iPhone and click App Store. STEP 2. Under the search bar type “Meye” and click search button. Download the Mobile Viewing Application for free, the file name is PICTURE 4-18 Meye. STEP 3. Click the Meye icon, the STEP 7. Launch the software to reach application will install on your iPhone. the main screen. Icon Fu
