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®
Axxess
Model 8520 Phone User Guide
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MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone. If you hear cont
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ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. ANSWER OR, Press . OR, Press the flashing button. REDIALING AN OUTSIDE NUMBER Select a line and press . The number is automatically dialed. REDIAL PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset and press the flashing button. RESPONDING TO A WAITING CALL If you hear a “call waiting” tone through your handset and/or you see a flashing lamp, end your current call or place it on hold.
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TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press TRANSFER and select an outside line. 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. FORWARDING CALLS 1. Press FWD . (Model 8560 and 8660 users must then select a menu button.) 2. Do one of the following: • To forward to an outside telephone number: Select an outside line and d
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If your MSG button is not lit, access your mailbox as follows: 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). # Then press . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. Press to listen to your new messages. While you are listening to a mes- sage, you can use the following options: # •Pr
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VOICE MAIL OPTIONS PHONE SYSTEM AND FEATURE CODES CODE FEATURE NAME CODE FEATURE NAME Below is a summary of the options you can VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when listening to messages, after playing 390 Account Code – Optional 303 LCD Contrast Control messages, and when leaving messages. USING VOICE MAIL 326 ACD Agent Log In 365 Message 327 ACD Agent Log Out 366 Message - Cancel Msg Left To access your voice mailbox: # LISTENING TO MSG
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS Dialpad Characters Remote Feature Access allows you to place NUMBER OF TIMES BUTTON IS PRESSED 3 7 0 1. Enter . BUTTON 12345 your phone in Do-Not-Disturb mode or forward 2. Enter message number 01-20 (see default 1- & ( ) 1 calls, either from another phone or through a message list below). 2A B C ' 2 special dial-up line. 3D E F ! 3 3. If desired, enter the optional second-line If you do not hear a tone after each step, or if 4G H I * 4 mes
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FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone
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CONTENTS PAGE Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Account Codes . . . . .
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Display . . . . . . . . .
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WELCOME Your new Model 8520 Phone provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sec- tions in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide. You can also tear out the pocket guide to keep as a handy reference for features you are likely to use while away from the office
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FINDING YOUR WAY ABOUT YOUR PHONE Your phone has two basic types of buttons in addition to a display and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. Message Indicator Lamp LCD With Two 16-Character Lines Ring and Voice Internal Speaker Volume Control Hold Button Special Button 12-Button Dialpad Speaker Button Handsfree Microphone (Underneath Edge) Feature Buttons Hearing
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Feature Button Functions The feature buttons are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Press Answer a call. 20 ANSWER ANSWER Press and dial the number Place an outgoing call. 19 OUTGOING OUTGOING Press an unlit CALL button or the flashing Select an outside line or answer a call. 19, 20 CALL button Press IC Access an intercom call. 16 IC Press unlit or lit Enabl
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FINDING YOUR WAY Display Your Model 8520 Phone has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do-Not- Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc. Because the display can only support 16 characters, you may see a few abbreviations. The most commonly used ab
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Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand corner of the phone) MSG shows the same indications as the button. The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allows for customization, your phone’s message indicator may have been reprogrammed to indicate a different feature. DSS/BLF and Mini-DSS Generally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit is used by individuals
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FINDING YOUR WAY ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touchtone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,” which usually corresponds to a valid exten- sion number. You can, however, have an “unassociated” mailbox that does not corre- spond to an extension. Unassociated mail
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WHAT YOU SEE AND HEAR As you can see, your Model 8520 Phone and telephone system come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is rec- ommended that you read the following information before you use your phone: • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls. • Many features “time out” if you wait too long before performing the next step. I
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FINDING YOUR WAY SOFTWARE COMPATIBILITY Your phone is compatible with system software versions 7.0 and later. Phones using software versions 3.0 to 6.x have limited functionality in the following areas: • The STN SPDL button will not work; however, you can still use this feature by dial- ing the Station Speed-Dial feature code (see page 52). • The PAGE button will not work; however, you can still use this feature by dial- ing the Page feature code (see page 57). • The Message Indicator lamp w
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® Axxess Model 8520 Phone User Guide 10 FINDING YOUR WAY
