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Avaya Solution & Interoperability Test Lab
Application Notes for Integrated Research PROGNOSIS IP
Telephony Manager 9.6 with Avaya Aura® Communication
Manager - Issue 1.0
Abstract
These Application Notes describe the procedures for configuring Integrated Research
PROGNOSIS IP Telephony Manager 9.6 to interoperate with Avaya Aura® Communication
Manager 6.0.1.
PROGNOSIS IP Telephony Manager is a performance management solution for multi-vendor
IP telephony solutions.
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1. Introduction These Application Notes describe the compliance tested configuration used to validate Integrated Research PROGNOSIS IP Telephony Manager with Avaya Aura® Communication Manager. The PROGNOSIS IP Telephony Manager is based on the PROGNOSIS product-family architecture for the scalable monitoring of business critical systems. The PROGNOSIS product consists of: One or more PROGNOSIS Monitoring Nodes (Server Nodes). These are servers used by the PROGNOSIS product to collec
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2.1. Interoperability Compliance Testing For feature testing, PROGNOSIS GUI was used to view the configurations of Communication Manager such as port networks, cabinets, media gateways, ESS, LSP, trunk groups, route patterns, CLAN, MEDPRO and DS1 boards, IP network regions, stations, processor occupancy, alarm and error information. During testing, a call generator was used to load the Communication Manager systems by placing incoming calls through two E1 ISDN-PRI trunks to the system in S
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3. Reference Configuration Figure 1 illustrates the test configuration used to verify Integrated Research PROGNOSIS IP Telephony Manager interoperability with Communication Manager. It consists of a Communication Manager system running on a pair of Avaya S8800 Servers with two Avaya G650 Media Gateways, an Avaya G430 Media Gateway with Avaya S8300D Server as a Local Survivability Processor (LSP) and an Avaya G250-BRI Media Gateway. An Enterprise Survivable Server (ESS) running on Avaya S88
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4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Software Avaya S8800 Servers Avaya Aura® Communication Manager 6.0.1 (Service Pack 1.01 00.1.510.1-18857) Avaya G650 Media Gateways - - TN2312BP IP Server Interface HW07, FW053 and HW15 FW054 - TN799DP C-LAN Interface HW01, FW039 and HW01 FW040 - TN2302AP IP Media Processor HW20 FW121 and HW20 FW117 - TN2602AP IP Media Processor HW02 FW058 and
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Equipment Software Avaya digital telephones - 1416 SP1 - 2420 - Avaya A175 Desktop Video Device 1.0 Avaya one-X® Communicator 6.0 SP1 (H.323) Avaya 4548GT-PWR Ethernet Routing V5.4.0.008 Switch Integrated Research PROGNOSIS IP 9.6.1 Patch 11 Telephony Manager 5. Configure Communication Manager This section describes the steps needed to configure Communication Manager to interoperate with Integrated Research PROGNOSIS IP Telephony Manager. This includes creating a login account an
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Step Description 2. On Pages 2 to 41 of the USER PROFILE forms, set the permissions of all objects to rm (read and maintenance). This can be accomplished by typing rm into the field Set All Permissions To. Submit the form to create the user profile. add user-profile 21 Page 2 of 41 USER PROFILE 21 Set Permissions For Category: To: Set All Permissions To: rm '-'=no access 'r'=list,display,status
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5.2. Configure Login Group Create an Access-Profile Group to correspond to the SAT User Profile created in Section 5.1. Step Description 1. Using a web browser, enter https:// to connect to the Avaya Server being configured and log in using appropriate credentials. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 8 of 30 SPOC 6/16/2011 ©2011 Avaya Inc. All Rights Reserved. IPTM96-CM601
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Step Description 2. Click Administration > Server (Maintenance). This will open up the Server Administration Interface that will allow the user to complete the configuration process. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 9 of 30 SPOC 6/16/2011 ©2011 Avaya Inc. All Rights Reserved. IPTM96-CM601
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Step Description 3. From the navigation panel on the left side, click Administrator Accounts under Security. Select Add Group and click Submit. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 10 of 30 SPOC 6/16/2011 ©2011 Avaya Inc. All Rights Reserved. IPTM96-CM601
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Step Description 4. Select Add a new access-profile group and select prof21 from the drop-down box to correspond to the user-profile created in Section 5.1 Step 1. Click Submit. This completes the creation of the login group. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 11 of 30 SPOC 6/16/2011 ©2011 Avaya Inc. All Rights Reserved. IPTM96-CM601
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5.3. Configure Login Create a login account for PROGNOSIS to access the Communication Manager SAT. Step Description 1. From the navigation panel on the left side, click Administrator Accounts. Select Add Login and SAT Access Only to create a new login account with SAT access privileges only. Click Submit. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 12 of 30 SPOC 6/16/2011 ©2011 Avaya Inc. All Rights Reserved. IPTM96-CM601
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Step Description 2. For the field Login name, enter a login to be used by PROGNOSIS. In this configuration, the login iptm is created. Configure the other parameters for the login as follows: Primary group: Select users [Limits the permissions of the login] Additional groups (profile): prof21 [Select the login group created in Section 5.2 Step 4.] Select type of authentication: Select Password [Uses a password for authentication.] Enter password or key / Re-enter password or k
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5.4. Configure RTCP Monitoring To allow PROGNOSIS IP Telephony Manager to monitor the quality of IP calls, configure Communication Manager to send RTCP reporting to the IP address of the PROGNOSIS server. This is done through the SAT interface. Step Description 1. Enter the change system-parameters ip-options command. In the RTCP MONITOR SERVER section, set Server IPV4 Address to the IP address of the PROGNOSIS IP Telephony Manager server. Set IPV4 Server Port to 5005 and RTCP Report Pe
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5.5. Configure CDR Monitoring To allow PROGNOSIS IP Telephony Manager to monitor the CDR information, configure Communication Manager to send CDR information to the IP address of the PROGNOSIS server. Step Description 1. Enter the change ip-interface procr command to enable the processor-ethernet interface on the Avaya Server. Set Enable Interface to y. This interface will be used by Communication Manager to send out the CDR information. change ip-interface procr
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Step Description 3. Enter the change ip-services command to define the CDR link. To define a primary CDR link, the following information should be provided: Service Type: CDR1 [Note: If needed, a secondary link can be defined by setting Service Type to CDR2.] Local Node: procr [Note: Communication Manager will use the processor- ethernet interface to send out the CDR.] Local Port: 0 [Note: The Local Port is set to 0 because Communication Manager initiates the CDR link.] Remote No
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Step Description 4. Enter the change system-parameters cdr command to set the parameters for the type of calls to track and the format of the CDR data. The following settings were used during the compliance test. CDR Date Format: month/day Primary Output Format: unformatted [Note: This value is used to configure PROGNOSIS in Section 5 Step 3.] Primary Output Endpoint: CDR1 The remaining parameters define the type of calls that will be recorded and what data will be included in
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Step Description 5. If the Intra-switch CDR field is set to y on Page 1 of the CDR SYSTEM PARAMETERS form, then enter the change intra-switch-cdr command to define the extensions that will be subjected to call detail recording. In the Assigned Members field, enter the specific extensions whose usage will be tracked with the CDR records. change intra-switch-cdr Page 1 of 3 INTRA-SWITCH CDR
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6. Configure Integrated Research PROGNOSIS IP Telephony Manager This section describes the configuration of PROGNOSIS IP Telephony Manager required to interoperate with Communication Manager. Step Description 1. On PROGNOSIS IP Telephony Manager server, click Start > All Programs > PROGNOSIS IP Telephony Manager > IP Telephony Manager GUI to start the IP Telephony Manager GUI application. Enter a valid Windows user account and password to log in. 2. To configure the Communication Ma
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Step Description 3. In the Configuration tab, add an entry for each Communication Manager system to be managed. The template to add a system is provided in the PROGNOSIS GUI application. In this test configuration, the following entries are added for the two Communication Manager systems with the names AVAYAHQ and SYSB-PBX and with the IP addresses of the Avaya Servers 10.1.10.230 and 10.1.60.10 respectively. The PROGNOSIS Monitoring Node will use SSH to connect to port 5022 of the Avaya S
