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Cisco Unified IP Phone 7970 Series
Phone Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index View online help on Press . number phone Answer Answer a call Place a call Go off-hook before or after dialing a number. Back Return to the previous Help topic QUICK REFERENCE Redial a number Press Redial. Barge Add yourself to a call on a shared line Switch to handset Pick up the handset. during a call CallBack Receive notification when a busy extension becomes available Switch to speaker or Press or , then Canc
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Video enabled (SCCP only) GPickUp Answer a call that is ringing in Phone Screen Icons another group or on another line Call Forwarding enabled Feature assigned to button iDivert Send or redirect a call to a voice message system Mobility assigned to button Call on hold Join Join together existing calls to Hold assigned to button create a conference Connected call Links View related Help topics Conference assigned to button Incoming call Main Display the Help main menu Transfer assigned to but
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines and Calls 10 Understanding Line and Call Icons 11 Understanding Touchscreen Features 12 Choosing Touchscreen Items 13 C
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Using Mute 23 Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 28 Making Conference Calls 28 Using Conference Features 28 Using Conference 29 Using Join 30 Using cBarge 31 Using Meet-Me 31 Viewing or Removing Conference Participants 32 Placing or Receiving Intercom Calls 32 Adv
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Managing Business Calls Using a Single Phone Number 44 Using a Handset, Headset, and Speakerphone 47 Using a Handset 47 Using a Headset 47 Using a Speakerphone 48 Using AutoAnswer with a Headset or Speakerphone 49 Changing Phone Settings 50 Customizing Rings and Message Indicators 50 Customizing the Touchscreen 51 Using Call Logs and Directories 52 Using Call Logs 52 Directory Dialing 54 Using Corporate Directory on Your Phone 54 Using Personal Directory on Your Phone
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 79 Index 81 vi OL-15895-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 4.
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Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs
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Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: • Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector.
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10 9 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 9 9 7 2 6 8 8 5 4 1 DC adaptor port (DC48V) 6 Handset port AC-to-DC power supply Headset port 2 7 3 AC power cord 8 External speaker port 1 Network port (10/100 SW) Microphone port 4 9 1 5 Access port (10/100 PC) 10 Footstan
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Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside and pull the square pla
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Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone d
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An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuratio
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Item Description For more information, see... Programmable Depending on configuration, programmable Understanding 1 buttons buttons provide access to: Touchscreen Features, page 12 Phone lines and intercom lines (line buttons) Basic Call Handling, page 17 Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Speed Dialing, page 34 Web-based services (for example, a Using a Shared Line, Personal Address Book button) page 37 Call features (for
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7 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change touchscreen and ring settings. page 50 8 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 59 Volume button Controls the handset, headset, and Using a Handset, Headset, 9 speakerphone volume (off-hook) and the and Speakerphone, page 47 ringer volume (on-hook). Speaker button Toggles the speakerphone on or off. When Using a Handset, Headset, 10 the speakerphone is
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Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party. Ringing call A call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 22. Remote-in-use Another phone that shares your line has
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Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. 7 1 6 2 5 4 3 1 Primary phone Displays the phone number (directory number) for your primary phone line. line Programmable Programmable buttons can serve as phone line buttons, intercom line 2 button buttons, speed-dial buttons, phone service buttons, or phone feature buttons. indicators Icons and labels indicate how these buttons are configured. For an icon
