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Alcatel 4400
Advanced Reflexes
User Guide
Advanced Reflexes Alcatel User Guide
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Alcatel 4400 PABX System The Alcatel 4400 PABX System provides you with an extensive range of features that will contribute to better efficiency around the office. This user guide will help you take full advantage of these features. These instructions only refer to Advanced digital telephones. Should you be using another digital telephone please see the appropriate digital user guide. (07) 3864 2111 COMPANY TELEPHONE NUMBER ________________ YOUR EXTENSION NUMBER _______
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Contents Feature codes ............................................................................................1 Main feature codes..................................................................................1 Feature codes used during a call.......................................................1 General description................................................................................2 The Programmable Keys.................................................................
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Making an Enquiry Call........................................................................11 Transferring a Call.................................................................................11 Making a Back and Forth (Broker) Enquiry Call........................12 Making a Conference Call...................................................................12 Receiving a Call......................................................................................12 Call Parking............
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Sending Text Mail..................................................................................18 Reading Text Mail..................................................................................20 Making an Intercom Intrusion..........................................................21 Customising your extension ...........................................................21 User Customisation...............................................................................21 Programming t
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Manager key............................................................................................34 Exec Mail Key..........................................................................................34 Screened Calls........................................................................................35 Absent key...............................................................................................35 Overflow Secretary Extension...........................................
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Feature codes Main feature codes Function Default Code Voice mail access ** Outside line 0 QUT Information 9 9 Cancel an automatic call back #99 Call back last internal caller *81 Call park/retrieve *7 + EXTN Direct call pick up #4 + EXTN Group call pick up *4 Immediate forward *52 Forward on busy *55 Forward on no reply *57 Forward on busy/no reply *54 Cancel forwarding *53 “Follow me” forward *06 Cancel “follow me” forward *07 Withdraw from hunting group *58 Re-enter hu
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General description Your Alcatel Advanced extension is made up of 5 distinct zones: The Fixed Keys - By using one of these keys you may access the most commonly used functions. i To access programming mode or to display information on your extension. Mute Deactivates the microphone while you are on a call. Loudspeaker To activate the loudspeaker. Handsfree To activate hands-free operation of your extension. Release To terminate a call
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To program the keys on your extension to suit your individual needs consult the section “customising your extension”. There are also 5 pre-programmed keys which allow you to • Temporarily store a number • Access mail services • Automatically redial the last number dialled • Call an ISDN correspondent • Intercom: for automatic reply without having to lift the handset. The icons There is a visual guide called an icon associated with each of the programmable and function keys.
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legend: Segment Segment flashing Segment lit unlit The Display Your Alcatel Advanced extension has a 2 line display, which acts as your permanent guide. Each of the two lines on the display may continue on to two or more pages. The presence of another page is indicated by the symbol Formatted at the right hand side of the display. Formatted When your extension is idle: • the first line displays information on the status of your Deleted: T extension,
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activate. If you select the upper line, it will flash until you activate the required action by pressing the corresponding display key. After a few seconds, the lower line automatically becomes active again. Additional optional equipment Your extension is equipped with an alphabetic keypad, which is used for mail service functions, the Call By Name function and for programming on the extension. Voice guides help you select and carry out functions. Any feature request is followed b
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Telephone layout 1 09/01/96 12:30 2 1 3 5 4 1. The display 2. The soft keys 3. The programmable keys 4. The fixed keys 5. The icons - 6 - -Alcatel User Guide Advanced
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Making a call Making an External Call 0 + External Number Alternatively, instead of 0, you can press a line key for an outside line (if your extension is multiline). Redial To automatically redial the last number dialled: Redial Making an Internal Call Extension Number Calling the QUT Information 9 9 Calling by Name This feature allows you to search for the number of an internal user by typing in at least 2 characters of the surname or initials
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If the characters entered corresponds to a surname followed by a first name: Name&F To cancel the operation and quit: Cancel Once the relevant search has been carried out, the display will show the first name found. If more than one possible name matches the characters entered, the display indicates that there are further names (i.e. 01/03). If the name suggested is not the one you want, you can continue searching, using the following keys: Next to view the next
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Your system manager will provide you with a list of the numbers available to you. 6 + the speed dial number # Note: When using the system memory to call an external number, you do not need to dial 0 for an outside line. Leaving a Call Back Request If there is no reply when you call, you may ask to be called back. When you receive no reply: CallBk This will activate the Mail key icon and light the LED on the called extension. To cancel a call back: 9
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The extension called will be informed by an audible beep that you are waiting. As soon as the line you are calling is free, your call will be put straight through. Consulting a Waiting Call If you are on the phone and a second person is trying to call you, you will hear a beep. For three seconds, the display screen will show the caller’s identity. To take the waiting call: On a single line terminal Conslt On a multi-line terminal: press the line key that is flashin
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The last caller’s identity will be displayed. To directly dial the extension number: CallBk Making an Enquiry Call While you are on a call you may call a second person to make an enquiry. Enquir Dial the second number, either internal or external, required. Your second call will immediately go through, and your first caller will automatically be placed on hold. To cancel the second call and return to the first caller: EnqOff Transferring a Call To transfer
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Making a Back and Forth (Broker) Enquiry Call After you have made an enquiry call, you may talk alternately with each party. To alternate between callers: Broker On a single line terminal, you will now be talking to the person whose identity is shown on the left of the display screen. On a multi-line terminal, you may set up a back and forth call by pressing the appropriate line key for each call. Once the enquiry call has been cancelled, you are back in conversati
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Call Parking Call parking allows you to disconnect from an external call and be reconnected later, either at your own extension or at another extension. During the call: Park The call will automatically be placed on hold. To retrieve a parked call: 7 + extension where call is parked * If the call is not retrieved within a set time (normally two minutes) it will revert to the switchboard. Note: If you are parking the call on the extension you are using
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To place an immediate forward on your extension: 5 2 + the destination extension # number To place a forward on busy on your extension: 5 5 + the destination extension # number To place a forward on no reply on your extension: 5 7 + the destination extension # number To place a forward on busy or no reply on your extension: 5 4 + the destination extension # number Cancelling Call Forwarding To cancel all call forwarding: 5 3
