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Meridian Digital
Telephones and Options
M2006
M2008/M2008HF
M2616
M2216ACD
M2016S Secure Set
Quick Reference Guide
Enterprise Solutions Documentation
Nortel Knowledge Network
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Introducing your Meridian Digital Telephone Your Meridian Digital Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys, and provides you with passwords and other codes as required. One of the codes provided by the administrator is the Special Prefix Code (SPRE) which you need in order to use some features. For other features, the SPRE is optional. There are three models of Meridian Digital Telephone. The
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Introducing your Meridian Digital Telephone Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: 1. Without lifting the handset, press Auto Dial. The associated LCD Indicator flashes ¼. 2. Dial the number. 3. Press Auto Dial again. To use Auto Dial: 1. Lift the handset or press a DN Key (see Note below). 2. Press Auto Dial. The stored number is dialed automatically. To display the Auto Dial number: 1. Press Display. Ï 2. Press Au
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Introducing your Meridian Digital Telephone Transferring calls Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: 1. Press Transfer. The other party is on hold and you hear dial tone. The LCD indicator lights steadily. 2. Dial the DN that you want to transfer the call to. 3. Press Transfer again, either when you hear ringing, or after you talk privately to the person you are transferring the call to. The LCD indicator goes from steady
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Introducing your Meridian Digital Telephone Using Handsfree If your telephone is a an M2616 or M2008HF model, you can use the built in microphone and speaker instead of the handset. At ant time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that the other party cannot hear you speaking. To use Handsfree on a call: ©or Press Handsfree Mute or a DN Key* instead of picking up your handset. º 2637 * For MSL-100 systems, Handsfree Mute mus
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Making calls quickly and easily Making calls quickly and easily Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system. To set up a conference call: 1. While on a call, press Conference. The ¿ other party is on hold and you hear dial tone. 2. Dial the next number to add to the conference. When the call is answered,
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Making calls quickly and easily Ring Again If you receive a busy tone or the person does not answer when trying to reach someone in your office or private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his telephone. To use Ring Again: 1. You dial a DN and receive a busy tone or ¦ no answer. Press Ring Again. 2. Replace the handset or press Release. When the number you want to reach is free, or the person has re-
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Making calls quickly and easily To display the stored number: Ï 1. Press Display. 2. Press Stored No. The number is displayed. ¼ To call the stored number: 1. Lift the handset or press a DN Key . 2. Press Stored No. ¼ Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. This feature is available on MSL-100 as “Preset Conference”. To call group members
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Handling Calls Handling Calls Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: 1. Press Forward. The LCD indicator ¼ · flashes. 2. Dial the DN that you want to forward your calls to. 3. Press Forward. The LCD indicator ¼ · remains on. To cancel Call Forward: · Press Forward. The LCD indicator ¼ turns off. To reinstate Call Forward to the same number: · Press F
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Handling Calls To answer an incoming call during a telephone call: ú 1. Press Hold when you hear a tone and the call waiting indicator flashes during a tele- phone call. Æ 2. Press Call Wait to answer the incoming call. To return to your first telephone call: ú ¨ or 1. Press Hold if you want to put the second call on hold, or Release to end the second call. º 2637 2. Press the DN Key associated with the first call. To answer an incoming call during a telephone call without the Call Wa
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Meridian Display Option 3. Dial the pickup group number of the ring- ing telephone. To answer a ringing call at a specific extension in any pickup group: 1. Lift the handset or press a DN Key. §or 2. Press DN Pickup, or dial SPRE + áÞ. 3. Dial the DN of the ringing telephone. Meridian Display Option The 2 line by 24 character display makes the most sophisticated features on your Meridian Digital Telephone easy to use. Screen prompts take you step by step through procedures and keep you infor
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Meridian Display Option Volume Adjustment â â Press P and dial . 1g 2 3 e 4 d 5 SPEAKER VOL. Dial Ú to adjust Ringer Volume Dial Û to adjust Buzzer Volume Dial Ü to adjust Speaker Volume Dial Ý to adjust Handset Volume Dial Þ to adjust Handsfree Volume (If you telephone has Handsfree activated) Use ¨ to increase or decrease the volume for the selection you have made. Press P to save and exit programming mode. Predial Recall Press P and dial â Ú. 2637 The most recently pred
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Meridian Display Option Call Timer Enable â Ü Press P and dial . CALL TIMER ON < < < > > > Use ¨ to choose between Call Timer On and Call Timer Off. Press P to save and exit programming mode. Idle Screen Format Press P and dial â Ý. 18 SEP 4:45 P IDLE FORMAT < < < > > > Use ¨ to scroll through the eight possible selections. When you find the Idle Screen you want to select, press P to save and exit programming mode. Language Selection Press P and dial â Þ. 01 ENGLISH < < < > > > U
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Meridian M2216ACD Digital Telephone Meridian M2216ACD Digital Telephone This section lists the sequence of commands for ACD features on your Meridian Digital Telephone. Speaker Speaker Re Release (Rls) key lease Key Message Waiting Message Waiting lamp Indicator Hold key Hold Key Supervisor Supervisor Jack Jack Agent Jack Agent Jack Function Function Keys keys Volume Control Key Volume control key LCD Indicators LCD indicators In-Calls Key In-Calls key Agent Features Log in 1. Plug in the h
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Agent Features Log Out º Make Busy 1. Press Make Busy. 2. Unplug the headset. Answer ACD Calls ºIn-Calls Press In-Calls. Emergency ºEmergency Press Emergency during a call in progress to connect your supervisor to an urgent or abusive call. End ACD Calls ¨ or Press Release, In-Calls (if using Call Forcing); wait for the other party to hang up; press ºIn-Calls or Not Ready; or press a DN Key. ºNot Ready or º 2637 Headset Pand 1. Press Program and Dial Úâ 2. To select headset
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Agent Features Hold ú Press Hold. To take a call off Hold, press the key beside the fast flashing indicator. Make Busy ºMake Busy Press Make Busy to make your phone appear busy to callers. If you are using ACD Agent ID, this will log you out of the system. Not Ready ºNot Ready Press Not Ready. Press In-Calls or Not Ready when ready to accept ACD calls again. For MSL-100 systems: º Not Ready Press Not Ready. Enter the 3 digit reason code, if required, for walkaway. Press Not Ready again t
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Supervisor Features Transfer to Supervisor º Supervisor 1. Press Supervisor during a call in progress. ºSupervisor 2. Press Supervisor again when the supervisor answers. ¨ 3. Press Release to disconnect from the call. Walkaway úor 1. Press Hold during an ACD call in progress or press Not Ready if not on a call. ºNot Ready 2. Unplug the headset. To return: 1. Plug in the headset. ºIn-Calls or 2. Press In-Calls to return to your held call, or press Not Ready to enter the queue from ºN
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Supervisor Features Call Waiting Indicator 1. Off - few or no calls waiting. 2. On - an acceptable number of calls waiting. 3. Slow flashing - calls are backing up in the queue. Queue not accepting overflow calls. 4. Fast flashing - queue is overloaded. New calls overflow to another queue. Display Agent Status º Disp Agent 1. Press Display Agent. The first three digits tell the number of agent posi- tions that are busy on ACD calls (ACD). The second three digits tell the number of ACD pos
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Supervisor Features Headset Talk/Listen â¡ Pand 1. Press Program and Dial ¨ 2. Use the Volume Bar to toggle between Listen Only and Talk & Listen 3. Press Program to exit and save P changes. Hold ú Press Hold. To take a call off Hold, press the key beside the fast flashing indicator. Observe Agents ºObserve 1. Press Observe. or 2. Dial the agent’s position ID, or press Agent. ºAgent 3. Repeat Step 2 to Observe another Agent. ¨ 4. Press Release to leave the Observe state. 18
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Meridian Communications Adapter Meridian Communications Adapter AT dialing commands AT dialing commands are similar to those used to make data calls using a Hayes Smartmodem*. AT dialing is not case sensitive. Commands not found here do not apply to using the Meridian Communications Adapter, and are not supported. To user AT dialing: CTRL - z AT ATA - Answer (answer incoming data call) ATDnnn - Dial (n= 0 - 9, numbers to be dialed) A/ - Repeat last command (no needed) ATO - On-line (h
