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ADMINISTRATION GUIDE
BUSINESS SERIES
Linksys Voice System
SPA 900 Series IP Phones
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Contents CONTENTS Document Audience i-ix Related Documentation i-x Technical Support i-x CHAPTER 1 Introducing Linksys IP Phones 1-1 Overview 1-1 Linksys IP Phone Features 1-2 SPA901 Features 1-3 SPA92x, SPA94x, SPA962 1-4 Ensuring Voice Quality 1-4 Feature Descriptions 1-5 SIP Proxy Redundancy 1-5 Supported Codecs 1-5 Technology Background 1-8 Session Initiation Protocol 1-9 Using Linksys IP Phones with a Firewall or Router 1-9 Netwo
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Contents Assembling the Phone and Connecting to the Network 2-11 Attaching the Desk Stand 2-11 Mounting the Phone to the Wall 2-11 Turning on the Phone 2-12 Using the Administration Web Server 2-12 Connecting to the Administration Web Server 2-12 Administrator Account Privileges 2-13 Web Interface URLs 2-14 Upgrade URL 2-14 Resync URL 2-14 Reboot URL 2-15 Provisioning 2-15 Provisioning Capabilities 2-15 Configuration Profile 2-15 Using th
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Contents Call Appearances and Extensions 3-21 Line Key LEDs 3-22 LED Script 3-22 LED Script Examples 3-23 LED Pattern 3-23 Using Call Features 3-24 Selecting the Audio I/O Device and Line 3-24 Making Calls 3-25 Answering and Ending Calls 3-25 Hold and Resume 3-26 Call Waiting 3-26 Speed Dialing 3-26 Three-Way Conferencing 3-26 Attended Call Transfer 3-27 Blind Call Transfer 3-27 Call Back 3-28 Message Waiting Indication (MWI)
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Contents Dial Plan Timers 3-36 Interdigit Long Timer 3-36 Interdigit Short Timer 3-37 Dial Plans 3-37 System Administration 3-37 Reboot and Restart 3-37 Factory Reset 3-38 Password Protection 3-38 Managing the Time/Date 3-38 Daylight Saving Time 3-38 Using Star Codes to Activate/Deactivate Services 3-39 Disabling Services 3-41 Error and Log Reporting 3-42 Troubleshooting FAQ 3-42 CHAPTER 4 SPA900 Series LCD Command Reference 4-1 2 Spe
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Contents 6.4 CFWD No Ans Delay 4-8 7 Time/Date 4-8 8 Voice Mail 4-9 9 Network 4-9 9.1 DCHP 4-10 9.2 Current IP Address 4-10 9.3 Host Name 4-10 9.4 Domain 4-10 9.5 Current NetMask 4-10 9.6 Current Gateway 4-10 9.7 Enable Web Server 4-11 9.8 Non DHCP IP Address 4-11 9.9 Non DHCP Subnet Mask 4-11 9.10 Non DHCP Default Route 4-11 9.11 Non DHCP DNS 1 4-11 9.12 Non DHCP DNS 2 4-11 9.13 Non DHCP NTP Server 1 4-12 9.14 Non DHCP NTP Se
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Contents 17 Set LCD Contrast 4-17 18 CallPark Status 4-17 19 Language (SPA922, 942, and 962) 4-17 20 GUI Properties (SPA962) 4-18 21 Web Service (SPA962) 4-18 CHAPTER 5 Linksys IP Phone Field Reference 5-1 Info Tab 5-2 System Information 5-2 Product Information 5-2 Phone Status 5-3 Ext 1/2/3/4/5/6 Status 5-3 Line 1/2/3/4/5/6 Call 1/2 Status 5-4 Downloaded Ring Tone 5-5 System Tab 5-6 System Configuration 5-6 Internet Connection Type
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Contents 5-30 General Line Key 1/2/3/4/5/6 5-30 Miscellaneous Line Key Settings 5-31 Line Key LED Pattern 5-31 Supplementary Services 5-33 Ring Tone 5-34 Auto Input Gain (dB) 5-35 Extension Mobility 5-35 Ext Tab 5-36 General 5-36 Share Line Appearance 5-37 NAT Settings 5-37 Network Settings 5-37 SIP Settings 5-38 Call Feature Settings 5-40 Proxy and Registration 5-41 Subscriber Information 5-43 Audio Configuration 5-43 Di
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Contents Linksys IP Phone Administrator Guide viii Firmware Version 5.1
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Preface Document Audience Preface This guide describes administration and use of the Linksys Voice System (LVS) IP phones. This preface describes: • Document Audience, page ix � How This Document is Organized, page x � Related Documentation, page x � Technical Support, page x Document Audience This document is written for the following audience: � Internet Telephony Service Providers (ITSPs, abbreviated to SPs) offering services using LVS products � Value-Added Resellers (VARs) and res
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Preface How This Document is Organized How This Document is Organized To do this ... Refer to Get an overview of Linksys IP phones and their Chapter 1, “Introducing Linksys IP Phones” functions Use the different administration and configuration Chapter 2, “Getting Started” tools provided for managing Linksys 900 Series IP phone Configure and monitor a Linksys 900 Series IP Chapter 3, “Managing Linksys IP Phones” phone Find configuration and monitoring options Chapter 4, “SPA900 Series LCD Com
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Chapter 1 Introducing Linksys IP Phones Overview 1 Introducing Linksys IP Phones This chapter introduces the functionality of the Linksys 900 Series IP phones and includes the following: � Overview, page 1-1 � Linksys IP Phone Features, page 1-2 � Feature Descriptions, page 1-5 � Technology Background, page 1-8 Overview Table 1-1 summarizes the ports and features provided by the Linksys 900 Series IP phones described in this document. Table 1-1 Linksys IP Phones Product Name RJ-45 Voic
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Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features Figure 1-1 Linksys IP Phones in a VoIP Network Linksys IP Phone Features The following telephony features are provided by the different models of Linksys IP phones. An asterisk (*) indicates that the feature requires support by the SIP server. : � Shared Line Appearance * – SPA901: Two Call Appearances Accessed Via Flash Key or Hook-Flash – WIP310, SPA921, and SPA922: Two call appearances – SPA941 and SPA942: Four call
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Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features � Call Pick Up - Selective and Group * � Call Park and UnPark * � Call Swap � Call Back on Busy � Call Blocking - Anonymous and Selective � Call Forwarding - Unconditional, No Answer, On Busy � Hot Line and Warm Line Automatic Calling � Call Logs (60 entries each): Made, Answered, and Missed Calls � Do Not Disturb (callers hear line busy tone) � URI (IP) Dialing Support (Vanity Numbers) � Date and Time with Intelli
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Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features SPA92x, SPA94x, SPA962 The SPA921, SPA922, SPA941, SPA942, and SPA962 provide an LCD display and additional features that are not provided with the SPA901, including the following: � Line Status Indicators: Active Line, Name, and Number � Menu-Driven User Interface � Digits Dialed with Number Auto-Completion � Caller ID Name and Number and Outbound Caller ID Blocking � On-Hook Dialing � Redial from Call Logs � Persona
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Chapter 1 Introducing Linksys IP Phones Feature Descriptions Feature Descriptions Linksys IP phones are full featured, fully programmable IP phones that can be custom provisioned within a wide range of configuration parameters. This chapter contains a high-level overview of features to provide a basic understanding of the feature breadth and capabilities of Linksys IP phones. � SIP Proxy Redundancy, page 1-5 � Supported Codecs, page 1-5 � Other Features, page 1-7 SIP Proxy Redundancy
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Chapter 1 Introducing Linksys IP Phones Feature Descriptions The administrator can select the low-bit-rate codec used for each line. G.711a and G.711u are always enabled. Table 1-3 describes the codecs supported by the Linksys IP phones. Table 1-3 Codecs Supported by Linksys IP Phones Codec (Voice Compression Algorithm) Description G.711 (A-law and mµ-law) This very low complexity codec supports uncompressed 64 kbps digitized voice transmission at one through ten 5 ms voice frames per
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Chapter 1 Introducing Linksys IP Phones Feature Descriptions Other Features Table 1-4 summarizes the features provided by Linksys IP Phones. Table 1-4 Linksys Phone Features Feature Description Music On Hold On a connected call, Linksys IP phones may place the remote party on call. If the remote party indicates that they can still receive audio while the call is holding, the MOH server sends streaming audio. Secure Calls A user (if enabled by service provider or administrator) has the o
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Chapter 1 Introducing Linksys IP Phones Technology Background Table 1-4 Linksys Phone Features (continued) Feature Description Voice Activity Voice Activity Detection (VAD) with Silence Suppression is a means of Detection with Silence increasing the number of calls supported by the network by reducing the Suppression and required bidirectional bandwidth for a single call. VAD uses a very Comfort Noise sophisticated algorithm to distinguish between speech and non-speech Generation signal
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Chapter 1 Introducing Linksys IP Phones Technology Background � Using Linksys IP Phones with a Firewall or Router, page 1-9 � Using Linksys IP Phones with a Firewall or Router, page 1-9 Session Initiation Protocol Linksys 900 Series IP phones are implemented using open standards, such as Session Initiation Protocol (SIP), allowing interoperation with all ITSPs supporting SIP. Figure 1-2 illustrates a SIP request for connection to another subscriber in the network. The requestor is calle
