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LINKSYS SPA941 / SPA942
User Guide
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Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option 1 support@featuretel.com www.featuretel.com Web Portal http://wp.featuretel.com Star Code Quick Reference Feature Set Cancel Abbreviated Dial 75* + menu 75* + menu ACD Queue *10 *10 Anonymous Call Rejection *77 *87 Billing Codes *02 + code + # N/A Call Block *60 + menu *80 + menu Call Forward – All Calls 72* + no. + # 73* Call
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Table of Contents Linksys SPA941 / SPA942 IP Phone . . . . . .. . . . . . .. . .. . . .. . . . . . . . . . .. . . . . . . .. . . . .. .. . .. . . . . . .. . . . .. . . . .. . . .. . . . . .. . . .. . . . . 4 Making a Cal l . .. . .. .. . .. .. .. .. . . . . . . .. .. . .. . . . . . . . .. . .. .. .. .. .. . . .. . .. . . . . .. .. . . . . .. . . . . .. . . .. . . . . . .. . . .. . . . . . .. . . . . .. . . .. .. . . . . .. .. . . 5 Re-d
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Linksys SPA941 / SPA942 IP Phone The Linksys SPA-942 is equivalent to the SPA-941, but adds a backlit LCD screen, second Ethernet port and power over Ethernet (PoE). NOTE: Different users may have different feature options associated with their phone. So, it is possible that specific features are not available on some phones in the organization. Phone Features Description Display The phone LCD display screen. It shows the date, time, the phone number, incoming caller ‘s ID (if available), li
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Making a Call Speed Dial Lift the handset, or press the Speaker You can assign up to seven numbers to button, and dial the desired number. a 1-digit speed dial number. Programming a Speed Dial Number To Dial: • Dial 74* • An internal extension - Dial the 3, • At the prompt, press 1 to program a 4, 5 or 6-digit extension Speed Dial digit • A local call - Dial the Outside • Press the desired Speed Dial digit Access Digit + the number (i.e., 1-7) • Long distance - Dial the Outside • Enter th
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Authorization Code Call Block (Selective) Authorization codes enable you to Selective Call Rejection lets you override any call restrictions on the program your phone to reject calls from phone when you place a call. a list of telephone numbers. To make a call with an Authorization To configure your Call Block List Code • Dial *60 • Lift the handset • Follow the voice prompts to enable • Press 9 (or the appropriate access or disable the feature, or add the code if different) last caller to t
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Call Forward (No Answer) Call Forward (No Answer) lets you forward calls to another number when you don’t answer. To enable Call Forward (No Answer) • Dial 78* • Enter the extension or number for the forwarding destination followed by # • Press # to confirm followed by 2 to exit • Hang up To cancel Call Forward (No Answer) • Dial 79* • Hang up Call Forward (Out of Service) Call Forward (Out of Service) automatically forwards calls to another location when your phone goes out of service.
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Call Park A call may be parked so it can be answered from any other extension. To park a call • Tell the caller you are going to put them on hold. • press the xfer button. • Enter *11 and press the dial softkey • Write down the extension given by the voice prompt To pickup a parked call • Dial the extension number assigned to the parked call from any phone on your system. Call Trace Traces an offending call immediately after it comes in. To trace a call • Hang up from the offending call
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Call Waiting Lets you put one call on hold while you answer a second call. You may then alternate between the two calls. To toggle between calls • Press the red blinking line key. You will be connected to the incoming call and the first call is put on hold. • Repeat to toggle between calls. To disconnect a call • Hang up the phone while on that line. • Press the red blinking line key to answer the remaining call. To temporarily cancel call waiting: • Dial *70 • Dial the desired numbe
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Voice Mail Group Pickup If you have any voice mail messages, Group Pickup lets you answer any when you lift the handset you hear ringing phone within your Call Pickup stutter dial tone. Group. To Access Your Voice Mail To answer any phone within your • Dial *09 pickup group • Follow the prompts to use the voice • Dial *06 mail system From a Phone Outside the Office Hold • From an external phone, dial your direct phone number and press *, or To place the current call on hold the company’s
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• If you don’t record a personal Skip to Previous * * * greeting, a generic greeting will Menu play. Voice Mail Main Menu KE FEATURE Y 1 Play Inbox Messages 2 Play Saved Messages 3 Change Password 4 Play Greetings 5 Record Greetings 6 Access Personal Distribution Groups 7 Compose a New Message 8 Manage Custom Operator Number * Exit to Voice Mail System Voice Mail Playback Options While listening to your Voice Mail messages, the following options are available. ACTION Skip Envelope NA # NA Sk
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• After the tone, record a message and press #. Hearing Your Personal Greetings • Select an action • Access your voice mailbox • Press 1 to send the message. • Press * to skip to the Main Menu. • Press 2 to change the message. • Press 4 from the Main Menu to hear You will be asked to re-record the your recorded greetings. message. • Select the greeting you would like • Press 3 to review the message. to hear: • Press 9 to mark the message • Press 1 to hear your No Answer Urgent and send.
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Press * to return to the previous menu. Distribution Groups • Press 3 to create a group. Distribution Groups are used when you • Enter the 2-digit group number want to send messages to a group of (i.e., 80-99) followed by the # key users. There are two types of • After the tone, record the name Distribution Groups: for the group followed by the # • Personal Distribution Groups are key. managed by the end user and are • Press # to confirm the recording available only to that user. A u
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FeatureTel, LLC www.featuretel.com Technical Support (919) 459-2300, option 1 support@featuretel.com
