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DIVA T/A ISDN Modem
User’s Guide
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Fourth Edition (July 1998) 206-152-04 DIVA T/A ISDN Modem is a trademark of Eicon Technology Corporation. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. CompuServe is a registered trademark of CompuServe Incorporated. Hayes is a registered trademark of Hayes Microcomputer Products, Inc. Changes are periodically made to the information herein; these changes will be incorporated into new editions of the publication. Eicon Technology may make i
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Table of Contents Introduction.......................................................................................... 5 What You Need .................................................................................... 7 Using EZ-ISDN or ISDN Ordering Code (IOC) to order your ISDN Line....................................................................................................... 8 Connecting the Cables.......................................................................... 9 Install
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Appendix B: Troubleshooting the DIVA T/A .................................. 106 LED Status Indicators on the DIVA T/A ........................................ 106 ISDN LEDs.................................................................................... 106 Common Problems ......................................................................... 109 Dumping the DIVA T/A Memory................................................... 113 DIVA T/A Firmware Specifications..............................
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Introduction DIVA T/A is an external ISDN modem available in S/T and U interface versions. It provides easy and affordable high-speed Basic Rate Interface (BRI) ISDN connection to the Internet or to your office LAN. With the DIVA T/A, Small Office Home Office (SOHO) users and telecommuters can combine the higher performance of ISDN with the simplicity of a terminal adapter. The DIVA T/A supports all standard modem AT commands. You can connect the DIVA T/A to a serial port on your computer that c
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Note: The DIVA T/A can work independently from your PC. If the DIVA T/A is turned on, your analog devices can use your ISDN line regardless of whether the DIVA T/A is connected to your PC. Ease of Use You can connect the DIVA T/A to any computer (PC or notebook) equipped with a serial port. You can easily configure it using the Setup Wizard (under all versions of Windows), using a VT100 interface (under DOS and OS/2), and using AT commands (under all platforms). In North America the Configuratio
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What You Need To install the DIVA T/A, you need the following: Item Description DIVA T/A • DIVA T/A ISDN Modem Package • DIVA T/A software (CD) • ISDN cable (RJ-45) • Serial cable (RS-232) • A/C Adapter • Phone Adapters (RJ11) for France and UK only • DIVA T/A QuickStart Guide • DIVA T/A Release Notes PC or Notebook DIVA T/A can be attached to any PC or Notebook computer. Remote Access Supplied as part of operating platform or by Internet Service Client Software Provider (ISP). ISDN Basic Must b
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Using EZ-ISDN or ISDN Ordering Code (IOC) to order your ISDN Line (North America only) W e highly recommend that you use our toll free ISDN ordering service to make sure you get the correct ISDN line the first time. This service is free to our customers. Dial 1-888-800-DIVA. EZ -ISDN / IOC simplifies the ordering of your ISDN line. It lets you use simple codes to order pre-configured packages of ISDN features and services. The North American ISDN User’s Forum (NIUF) and Local Exchange Carrier
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Connecting the Cables To connect the cables to your DIVA T/A: 1 Turn off your computer before you connect the cables. 2 Connect the RJ45 end of the ISDN cable (see in Figure 1 on page 11) to the jack labeled ISDN on the rear of the DIVA T/A. See below to complete the connection: • Integrated NT1 (U) model Connect the other smaller end (RJ11) of the ISDN cable to your ISDN wall jack. • S/T Interface model Connect the other end of the ISDN cable to an NT1 interface, whether part of the ISDN serv
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er mnation i T Sh witc le lab ia va on S/T models r fo ralia Aust only DN IS 100 one Ph 1 one hP 2 al Seri Rese t On Off ISDN ack J `´ ˆ ˜ e Phon A/C ter adap ¯ x Dsp ekto comter pu Figure 1: Connecting the Cables ISDN cable ˆ Serial cable ` Analog device #1 ˜ A/C adapter ´ Analog device #2 – Phone Adapter Note: Phone ports and adapters are only available on certain models. After Connecting the Cables After connecting the power and the ISDN cable to the DIVA T/A, wait at least 10 seconds for
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"D" LED not glowing steadily (International Firmware) If the “D” LED is not glowing steadily, your ISDN cables may be improperly connected, the ISDN line is not activated, or may indicate an idle condition. Please check all of these items, and, if the “D” LED is still not glowing steadily, refer to the “Customer Service” section on page 117 for information on contacting Eicon Technology. If the "D" LED is glowing steadily, go to the section “What’s Next?” on page 12 and continue. "D" LED not glo
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You may not have to enter SPID information for the DIVA T/A to function properly if your ISDN line is configured for non- initializing mode. The DIVA T/A features automatic non- initializing mode support, which enables the interface to operate without programming a SPID, or to retain basic service if SPID initialization fails. However, your local telephone company has to turn this feature on. As you lose functionality, we do not recommend this operation mode. Go to the section “What’s Next?” on
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Windows 95 Note: This install procedure is for the original release and Service Pack 1 (SP1) version of Windows 95. If you are using Windows 95 Service Release 2 (OSR2), go to “Windows 95 (OSR2)” on page 15. To verify the version installed on your machine, go to Control Panel/System Properties and select the General tab. If you have the original or SP1 version of Windows 95 installed, one of the following screens appears: Note: If you are using Dial-Up Networking, make sure you are using ve
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4 In the Install From Disk window, enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK. 5 Go to page 25 and continue at the section “Installing the DIVA T/A Software.” DIVA T/A ISDN Modem User’s Guide 14
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Windows 95 (OSR2) Note: This install procedure is for Windows 95 Service Release 2 (OSR2). If you are using original release or Service Pack 1 (SP1) version of Windows 95, go to “Windows 95” on page 13. To verify the version installed on your machine, go to Control Panel/System Properties and select the General tab. If you have Windows 95 OSR2 installed, you should see the letter “B”, as below: Note: If you are using Dial-Up Networking, make sure you are using version 1.2. If you are running
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5 Enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK. 6 In the update Device Driver Window, click Finish. 7 Go to page 25 and continue at the section “Installing the DIVA T/A Software.” DIVA T/A ISDN Modem User’s Guide 16
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Windows 98 WARNING! It is very important to follow the steps, exactly as described below, to install the DIVA T/A software. The setup file for ISDN modems (mdmisdn.inf), supplied on the Microsoft Windows 98 CD, contains incorrect information about the DIVA T/A ISDN Modem (incorrectly referred to as Eicon T-A External). Using this setup file will cause the DIVA T/A to operate incorrectly. DO NOT use the Add New Hardware applet (found in Control Panel) to install the DIVA T/A. To add your DIVA T/A
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4 Select the Search for the best driver for your device option and click Next. 5 Select “CD-ROM drive” and click Next. 6 Click Next. DIVA T/A ISDN Modem User’s Guide 18
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7 Click Finish and go to page 25 and continue at the section “Installing the DIVA T/A Software.” DIVA T/A ISDN Modem User’s Guide 19
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Windows NT 4.0 Note: Before you begin installing the DIVA T/A, we suggest that the Remote Access Service (RAS), also known as Dial-Up Networking, be installed with at least one modem (any modem will do; it is only needed to install the DIVA T/A and can later be removed). 1 Power on your PC with the DIVA T/A ISDN Modem connected (see “Connecting the Cables” on page 9). 2 Insert the DIVA T/A CD into your computer's CD drive. 3 From the Start menu, go to Settings, then Control Panel. The Modem Prop
