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Symphony Pro Owners Manual
Revision 1.0a
Distributed By
TOSHIBA TEC AMERICA
© 2005
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TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC. provides this help file as is without Warranty of any kind, either expressed or implied. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the help file. TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC. may make improvements and/or changes in the product(s) and/or program(s) described in this publicati
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Contents I Table of Contents 5 Part I Limited Warranty 6 Part II About Symphony Pro application 1 Navigation ................................................................................................................................... 7 2 Printing Help as a Manual ................................................................................................................................... 7 3 Understanding Communications ................................................................
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II Symphony Pro User Manual 2.0.2.15 4 File Menu ................................................................................................................................... 44 Item Options .......................................................................................................................................................... 45 Other File Options .............................................................................................................................
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Contents III 9 Navigation Menu ................................................................................................................................... 128 10 Transfer Menu ................................................................................................................................... 129 11 Windows Menu ................................................................................................................................... 129 130 Part V Report System 1 R
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IV Symphony Pro User Manual 2.0.2.15 181 Part XIII Glossary © 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS, INC. R1.0a
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Limited Warranty 5 1 Limited Warranty TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC. 90-DAY LIMITED WARRANTY Symphony POS SOFTWARE BEFORE USING THIS PRODUCT, YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS. YOUR USE OF THIS PRODUCT INDICATES YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE WITH THEM, YOU SHOULD NOT USE THIS PRODUCT AND SHOULD PROMPTLY RETURN THE PRODUCT TO THE SELLER. TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC. warrants this product to be free from
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6 Symphony Pro User Manual 2.0.2.15 2 About Symphony Pro application Overview The Symphony Pro Software application is designed as the back office controller for Symphony POS front end terminals and TEC ECRs. Together, they represent TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC.'s most recent store management tools. Symphony Pro is the core application for back office control, acting as the centralized data storage, programming interface, communication center, event scheduler, and offic
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About Symphony Pro application 7 2.1 Navigation Navigating the Symphony Pro Application Using the mouse Throughout the Symphony Pro application you will find drop down menus and main screen icon groups to navigate through the program or launch utilities. The most commonly used drop down menu options have been included as icons on the Symphony Pro desktop to facilitate access. In other words, some drop down menu options lead to the same location as clicking that option's icon counterpart. Not a
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8 Symphony Pro User Manual 2.0.2.15 ·Click the "print" button at the top of the help viewer. ·A panel will open asking if you wish to print all the topics. ·If not already selected, choose "...this topic only". ·Print the page To print the entire paper manual ·Make sure you have the Adobe Acrobat Reader installed. ·Use Windows explorer to locate the LBOSS folder. ·Select the "SYMPHONYOM.pdf" file, it will open the Acrobat Reader. ·You can view the manual on screen, or use the Reader's print uti
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About Symphony Pro application 9 While the network is "down" and Symphony Pro cannot communicate with the front end: ·No new item prices can be obtained, but the Symphony POS front end stations/cash registers work from their local item database. Local "price override" can be used to modify prices if required. ·Floating cashier balance reports cannot be generated until the system returns to normal operation. ·No customer account balances will be available until the system returns to normal, but t
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10 Symphony Pro User Manual 2.0.2.15 Authorized TEC Dealer before modifying the values. 2.5 Protecting Your Data Backups Are Important! Is your sales information important? Is your database important? Is your hardware setup important? The answer is always YES! What happens if the system crashes? How can I protect my information? Like any "mission critical" information, your Symphony Pro installation should be archived on a regular basis. Normally, your Authorized TEC Dealer will suggest ways t
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Symphony Pro Main Menus 11 3 Symphony Pro Main Menus The Main Menu The Symphony Pro main menu is the host, or central application, to all back-store applications. This example shows the Symphony Pro "Desktop" ·Click the Symphony Pro icon at the left of the main menu to select whether Symphony Pro will run as a service from the system-tray or normally as an application from the button-bar.You will be prompted once to start Symphony Pro every time from the system tray. When this option is selec
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12 Symphony Pro User Manual 2.0.2.15 set-up options that are usually configured at installation time and usually not changed. Symphony Pro File Menu Options Login: Allows system operators to gain access to system applications. Logout: Security feature that allows the communications to continue while protecting access. Language: Change the application's display language (English / French only) View Internal Process: Watch what's happening behind the scene. View Polling Status: View which machine
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Symphony Pro Main Menus 13 NOTE: Symphony Pro uses numbers for users; you cannot use alpha characters for users. The users, their assigned levels, and the security level configuration are accessed in the Maintenance application . NOTE 2: Symphony Pro restricts the use if level 7 operator for select entries. It is not permitted to use an operator assigned level 7 security for continuous operation. Symphony Pro warns against the usage of level 7 security settings and aborts processing whenever you
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14 Symphony Pro User Manual 2.0.2.15 3.1.4 View Internal Process What's Happening "behind the scenes" To understand how the TEC ECRs / Symphony POS / Symphony Pro communications work, refer to the "Understanding Communications" help page in this manual. View internal process When running, Symphony Pro is constantly performing transactions, exchanging information and processing commands. The "View Internal Process" option launches the "Viewer", a utility that monitors the internal exchange sys
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Symphony Pro Main Menus 15 3.1.4.1 Process Viewer Buttons Controlling the Viewer This example shows the Internal Process viewer. Status bar and control buttons The options and controls available in the viewer utility control the viewer only, not the actual internal system processes. In other words, you cannot stop or freeze the actual internal processing system from the internal process viewer. Status Bar The status bar is the area at the bottom right of the viewer window, and displays current
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16 Symphony Pro User Manual 2.0.2.15 3.1.4.2 Process Viewer Menus Controlling the Viewer Internal process viewer menus The options and controls available in the viewer utility control the viewer only, not the actual internal system processes. In other words, you cannot stop or freeze the actual internal processing system from the internal process viewer. Files Menu Stop: This option stops the viewer at it's current display line and behaves as a "toggle". In other words, clicking the first tim
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Symphony Pro Main Menus 17 Commands: Polling requests and other command type files. 3.1.5 View Polling Status View Polling Process This "File" menu option opens a two pane viewer that displays the files being retrieved from, and sent to, the Symphony POS terminals, along with a list of the stations (or Symphony POS terminals) involved in the polling process. The viewer is not actually part of Symphony Pro, but a separate utility or application. When the polling software is running (in the backg
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18 Symphony Pro User Manual 2.0.2.15 File Menu: The "File" menu has two options: Close: Closes the viewer, leaving the polling software running, it's icon visible in the Window's System tray. Quit polling: Closes the viewer and also stops the communication process. You should only use this option if you are certain that you want to stop communications all together. Once the polling utility is stopped, you must exit and re-launch the Symphony Pro application to re-start it. NOTE:You can also la
