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®
Fast Track 2+2/386
2000 Series
Drive-Thru Timer System
User Guide
R 02/02
PHASE RESEARCH
3500 W. Moore Avenue, Suite M
Santa Ana, CA 92704
(714) 850-1320 or Fax: (714) 850-1502
www.phaseresearch.com
email - fasttrack@phaseresearch.com
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PHASE RESEARCH USER GUIDE SET PARAMETERS WORKSHEETS SET PARAMETERS WORK SHEET SAMPLE Sheet 1 Store Header Store: FAST BURGER Number: 1234 Manager: JONES Phone: (123) 456-7889 Modem: (123) 456-7890 City: ANY TOWN STORE HOURS PRINTER OPTIONS st 1 day of week: MON RT DA WK MO Hour X OPEN - CLOSE Daypart X X X SUN 6:00AM - 1:00AM Shift X MON 6:00AM - 1:00AM Daily X X X TUE 6:00AM - 1:00AM WED 6:00AM - 1:00AM Report @ CLOSE + 00:15 or THU 6:00AM - 1:00AM time= FRI 6:00AM - 1:00AM SAT 6:00AM - 1:00AM
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PHASE RESEARCH USER GUIDE SET PARAMETERS WORK SHEET SAMPLE Sheet 2 AMENU Target= Target= BEEP ON ARRIVAL= NO BEEP ON ARRIVAL= Time B P Time B P A<= A<= :30 1 N B<= B<= :45 2 N C<= C<= 1:00 3 N D<= 1:30 4 N D<= F> F> 1:30 2 N FRepeat@ 30 F Repeat @ SEC SEC A GREET Target= Target= BEEP ON ARRIVAL= NO BEEP ON ARRIVAL= Time B P Time B P A<= A<= :04 0 N B<= B<= :07 0 N C<= :10 0 N C<= D<= D<= :10 0 N F> F> :10 0 N FRepeat@ F Repeat @ OFF SEC SEC A WINDOW Target= Target= BEEP ON ARRIVAL= NO BEEP ON AR
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PHASE RESEARCH USER GUIDE SET PARAMETERS WORKSHEET Store Header Store: Number: Manager: Phone: Modem: City: STORE HOURS PRINTER OPTIONS st 1 day of week: RT DA WK MO Hour OPEN - CLOSE Daypart SUN - Shift MON - Daily TUE - CLOSE + WED - Report @ or time= THU - FRI - SAT - Header PEC DAYPARTS Targets AUTO START - STOP 1 - Remote Display 2 - 3 - Remote #1 4 - Remote #2 5 - Remote #3 6 - Remote #4 7 - Remote #5 8 - Remote % Flash avg SHIFTS START - STOP 1 - 2 - 3 - 4 - SET PARAMETERS WORKSHEETS
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PHASE RESEARCH USER GUIDE Target= Target= BEEP ON ARRIVAL= BEEP ON ARRIVAL= Time B P Time B P A<= A<= B<= B<= C<= C<= D<= D<= F> F> FRepeat@ F Repeat @ SEC SEC Target= Target= BEEP ON ARRIVAL= BEEP ON ARRIVAL= Time B P Time B P A<= A<= B<= B<= C<= C<= D<= D<= F> F> FRepeat@ F Repeat @ SEC SEC Target= Target= BEEP ON ARRIVAL= BEEP ON ARRIVAL= Time B P Time B P A<= A<= B<= B<= C<= C<= D<= D<= F> F> FRepeat@ F Repeat @ SEC SEC Target= Target= BEEP ON ARRIVAL= BEEP ON ARRIVAL= Time B P Time B P A<=
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PHASE RESEARCH USER GUIDE DAYPARTS AND SHIFTS RECORD DATE: ________________________ Dayparts Sun Mon Tue Wed Thur Fri Sat start stop start stop start stop start stop start stop start stop start stop Store Store Store Store Store Store Store opening time opening time opening time opening time opening time opening time opening time 1 2 3 4 5 6 7 Store Store Store Store Store Store Store closing time closing time closing time closing time closing time closing time closing time 8 Shifts Sun Mon Tue
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PHASE RESEARCH USER GUIDE TABLE OF CONTENTS 1 INTRODUCTION............................................................................................................... 1-1 1-1 General ...................................................................................................................... 1-1 1-2 Elements of a Fast Track 2+2/386 2000 Series Timer ............................ 1-1 1-3 Features ..........................................................................................
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PHASE RESEARCH USER GUIDE 10 RESET LOOP .................................................................................................................. 10-1 10-1 Reset Loop............................................................................................................. 10-1 11 PRINT HEADER SCREEN......................................................................................... 11-1 11-1 Print Store Header .....................................................................
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PHASE RESEARCH USER GUIDE TROUBLESHOOTING ......................................................................................................... A3-1 SET PARAMETERS WORKSHEETS........................................................................... A4-1 INDEX .......................................................................................................................................... A5-1 TABLE OF CONTENTS 3
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PHASE RESEARCH USER GUIDE SECTION 1 - INTRODUCTION 1-1 General The Fast Track 2+2/386 2000 Series Timer (herein also referred to as the Timer) helps you operate a drive-thru store more efficiently and profitably by tracking the progress of customer vehicles through the ordering and delivery process. Management and staff can use this information in crucial ways: To analyze service time To improve productivity To set performance goals and incentives To measure performance To predict
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ENTR ANCE EN TRANCE PHASE RESEARCH USER GUIDE A fully functional system requires a customer-furnished Intercom, Menu Board Loop with Vehicle Detector and the Fast Track 2+2/386 2000 Series Timer. At a minimum, the Timer contains a Main Console and a Remote Display. The Main Console interfaces with the customer-furnished Intercom and Vehicle Detector, Window Loops, and from one to six Remote Displays. The Timer can work with a single or double lane drive-thru restaurant. A typical fast food res-
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PHASE RESEARCH USER GUIDE 1-3 Features The Fast Track 2+2/386 2000 Series Timer helps you improve and maintain efficiency and prof- itability with the following features: Automatic operation that handles most of your routine requirements (For the most part, your job is to replace printer paper and let the Timer do its job!) Indicator lights that let you see at a glance exactly where the cars are in your drive-thru lanes Automatic operation that helps identify drive-thru problems and the
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PHASE RESEARCH USER GUIDE 1-4 Using The Fast Track 2+2/386 2000 Series Timer You can select, group, and analyze any of the data the Timer collects, with the Timer providing both detail and summary reports showing how vehicles move through your drive-thru. Reports print automatically on a regular schedule. When the Timer is installed, it is programmed to automatically display data and produce reports based on your store’s requirements. You view its various types of data on many different display
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PHASE RESEARCH USER GUIDE 1-5 Using this Manual This manual will familiarize you with all of the Timer’s functions and instruct you how to cus- tomize its behavior to meet your special or changing requirements. Simply look in the Table of Contents or Index for the section describing the feature. The manual also gives you step-by-step instructions on how to perform routine operations such as loading paper in the printer, resetting sensors, producing reports on demand, customizing automatic operat
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EN TRANCE PHASE RESEARCH USER GUIDE SECTION 2 - OPERATION 2-1 General The Fast Track 2+2/386 2000 Series Timer operates automatically with a minimum of operator attention, updating the data on its Activity screen and Remote Displays, and printing regularly scheduled automatic reports. 2-2 Principles of Operation A fully functional timer requires a customer furnished Intercom, Menu Board Loop with a Vehicle Detector, and the Timer. As a minimum, the Timer must include a Main Console and a Remote
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PHASE RESEARCH USER GUIDE The Main Console’s interface with the customer-furnished Intercom and Vehicle Detector allows the Timer to detect a vehicle that has been greeted via Intercom upon arrival at the Menu Board. Window Loops allow the Timer to detect the car’s arrival at and departure from the cash- ier and service window and/or other detection points. For simplicity, the following sequence of events assumes that there are Loops at the Cashier Window and Pick-Up Window: 1. A vehicle arrives
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PHASE RESEARCH USER GUIDE Arrival of vehicle at Generates VEHICLE EVENT 1 Menu Board PRESENCE signal Loop Generates GREET Employee keys microphone EVENT 2 to greet customer CANCEL signal Vehicle departs from Discontinues VEHICLE EVENT 3 Menu Board Loop PRESENCE signal Vehicle arrives at Generates VEHICLE EVENT 4 Cashier Loop PRESENCE signal Vehicle departs from Discontinues VEHICLE EVENT 5 Cashier Loop PRESENCE signal Vehicle arrives Generates VEHICLE EVENT 6 at Pick-Up Loop PRESENCE signal Vehi
