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Cisco Unified IP Phone 7962G and
7942G Phone Guide for Cisco Unified
Communications Manager 7.1(2)
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions View online help on Press . AbbrDial Dial using a speed dial index the phone number Place a call Go off-hook before or Answer Answer a call after dialing a number. Back Return to the previous Help topic QUICK REFERENCE Redial a number Press Redial. Or press Barge Add yourself to a call on a shared the Navigation button line while on-hook to see CallBack Receive notification when a busy your Placed Calls log. extension becomes available Switch to the h
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Video enabled (SCCP only) GPickUp Answer a call that is ringing in Phone Screen Icons another group or on another line Feature assigned to button Call Forwarding enabled iDivert Send or redirect a call to a voice messaging system Mobility assigned to button Call on hold; remote call on hold Join Join together existing calls to Hold assigned to button Connected call create a conference Conference assigned to button Links View related Help topics Incoming call Main Display the Help main menu Tr
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines and Calls 10 Understanding Line and Call Icons 11 Understanding Phone Screen Features 12 Cleaning the Phone Screen 12 U
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Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 27 Making Conference Calls 29 Using Conference Features 29 Using Conference 29 Using Join 30 Using cBarge 31 Using Meet-Me 31 Viewing or Removing Conference Participants 32 Placing or Receiving Intercom Calls 32 Advanced Call Handl
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Using a Handset, Headset, and Speakerphone 49 Using a Handset 49 Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Opti
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 4
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Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current licensing information at this URL: http://www.cisco.com/en
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Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that y
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V 7 2 6 3 5 4 1 DC adaptor port (DC48V) 6 Handset port 2 7 AC-to-DC power supply Headset port 3 8 AC power cord Footstand button 4 Network port (10/100 SW) 9 Auxiliary port (AUX) 5 Access port (10/100 PC) 4 OL-19613-01 185045 +
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Connecting Your Phone Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 1 2 3 Set the handset aside and pull the square plastic tab from the handset rest. 1 2 Rotate the tab 180 degrees. Slide t
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Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
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An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilitie
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Cisco Unified IP Phone 7942G 2 13 16 4 5 6 7 8 9 15 14 13 12 11 10 8 OL-19613-01 187004
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An Overview of Your Phone Item Description For more information, see... Programmable Depending on configuration, � Understanding Phone 1 buttons programmable buttons provide access to: Screen Features, page 12 � Phone lines and intercom lines (line � Basic Call Handling, buttons) and intercom lines page 16 � Speed-dial numbers (speed-dial � Speed Dialing, page 34 buttons, including the BLF speed-dial � Using a Shared Line, feature) page 38 � Web-based services (for example, a � Us
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Item Description For more information, see... Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, 7 control phone screen contrast and ring page 52 sounds. Services button Opens/closes the Services menu. Using the User Options Web 8 Pages, page 61 9 Volume button Controls the handset, headset, and Using a Handset, Headset, speakerphone volume (off-hook) and the and Speakerphone, page 49 ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or o
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An Overview of Your Phone Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are currently connected to the other party. Ringing call An incoming call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 22. Remote c
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Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: 7 1 6 5 2 4 3 Primary phone Displays the phone number (directory number) for your primary phone line. 1 line When several feature tabs are open, the phone number and the time and date alternate display in this area. Programmable Programmable buttons can serve as phone line buttons, speed-dial buttons, 2 button phone service buttons or phone feature butt
